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Toyota Direct
Columbus, OH
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,328 reviews
August 30, 2024
The process was fast until financing. Misinformation from the financial guy slowed the process down. Misinformation from the financial guy slowed the process down. More
by jege19
Verified Customer
August 30, 2024
Toyota Direct is the only place I'd have do maintenance and/or repairs on my Toyota (I bought it there, too.). and/or repairs on my Toyota (I bought it there, too.). More
by janberardi
Employees Worked With
August 30, 2024
First oil change in was great. Second appointment an hour later was not so great because I was being ignored by the service advisors, the closest one of which had his face buried Second appointment an hour later was not so great because I was being ignored by the service advisors, the closest one of which had his face buried in his phone. Took less than an hour for the first oil change, but an hour and 40 minutes for the second one and I had appts for both! More
by briansbayless
Employees Worked With
August 30, 2024
Great purchase experience, the team was fantastic. Will recommend all my friends and family. Thanks Will recommend all my friends and family. Thanks More
by scott.rieser
August 30, 2024
I am so glad you are the best now I enjoy the car very nice car cool nice car cool More
by julyba1964
August 30, 2024
great helpful excellent best helpful information and easy understanding smoothly accessible friendly staff they all helpful easy understanding smoothly accessible friendly staff they all helpful More
by kamalkoronto
August 30, 2024
Great experience all the way around. Been working with them for years and always goes smoothly Been working with them for years and always goes smoothly More
by jethompson0001
August 30, 2024
Always prompt and efficient. Works with warranty to cover expenses. Vehicle is left clean and repairs always completed correctly the first time! Works with warranty to cover expenses. Vehicle is left clean and repairs always completed correctly the first time! More
by freddieschindler85
August 30, 2024
It overcharged me. I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait in the lobby. I did. But she did not come to get me even though my service was completed promptly. I waited three hours at the lobby and when I went to ask the attendant about my oil change, she told me that she was calling my husband and me, when we specifically agree that I would be - in person - waiting to be called back in the lobby. I should get a 50% rebate for overcharging me and forgetting me for three hours in the establishment lobby. More
by lopezfamily1844
Employees Worked With
August 30, 2024
I was not pleased with my service. I was not told what was found wrong with my car even though I knew my brakes were bad they did not even say nothing but they were supposed to check. I was not told what was found wrong with my car even though I knew my brakes were bad they did not even say nothing but they were supposed to check. I also was never charged separately or so much for a tire rotation. More
by gethadixon
Employees Worked With
Don't know
