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Toyota Direct
Columbus, OH
2,258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,258 reviews
June 23, 2025
My first issue was I had to call back to you to inquire if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. Even after I reminded the person checking me in I bought my tires there and the rotation was free. The little things are starting to add up. I have been a customer there for over 15 years and the level of detail has fallen off recently. More
by minzler
Verified CustomerEmployees Worked With
June 23, 2025
Customer service outstanding. Waiting area was clean. Our car is treated with respect and good work always done Waiting area was clean. Our car is treated with respect and good work always done More
by peeplesannm
Employees Worked With
June 21, 2025
The service department at this dealership is always top notch. They get us in quickly and keep us informed. notch. They get us in quickly and keep us informed. More
by johnkopf
Employees Worked With
June 21, 2025
Quinton Stewart made it a very easy and delightful experience. Have purchased a Toyota in the past from Toyota Direct. Your dealership has a great staff and great price points. I am very pleased with experience. Have purchased a Toyota in the past from Toyota Direct. Your dealership has a great staff and great price points. I am very pleased with my vehicle and my buying experience. Will recommend to family and friends. Quinton and Carlos are excellent at what they do. Thomas was very helpful too. More
by dec9205
June 21, 2025
Not the greatest circumstance for my career, but the guys empathize and took care of me. empathize and took care of me. More
by mcqueennick
Employees Worked With
June 21, 2025
All the employees that I have encountered have been super friendly and extremely helpful. This is the sixth car that I Have bought at this deaLERSHIP. friendly and extremely helpful. This is the sixth car that I Have bought at this deaLERSHIP. More
by bobmorrisey
June 21, 2025
Mindy is great! She is excellent and knows her stuff! Very helpful! So is Joey! She is excellent and knows her stuff! Very helpful! So is Joey! More
by abigbuckeye
June 21, 2025
Professional sales staff. Nasir facilitated a successful and smooth purchase. Thank you for allowing me to place a deposit on the vehicle we wanted. Not all dealerships will d Nasir facilitated a successful and smooth purchase. Thank you for allowing me to place a deposit on the vehicle we wanted. Not all dealerships will do this for you. In today’s car sales environment this is the place I would recommend in the central Ohio area. More
by sfcscottgross
June 20, 2025
I almost had a coronary when Chuck said I needed a new set of tires. He mistakenly had me confused with another customer. Overall Chuck was very personable. Note, I always check to see what service I set of tires. He mistakenly had me confused with another customer. Overall Chuck was very personable. Note, I always check to see what service I have had. We have new yires,so I knew he was mistaken. More
by deaconhjr
Employees Worked With
