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Toyota Direct
Columbus, OH
1,459 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,459 reviews
June 13, 2025
Great customer service, rep was able to get me a few discounts. service was quick. coffee and bagels! discounts. service was quick. coffee and bagels! More
by S.A.
Verified CustomerEmployees Worked With
June 13, 2025
Paid $1817 for tires, service and lights on dashboards. The lights are still coming on. I went to pick up my car and they couldn’t find my paperwork and only one very kind man was trying to help so many pe The lights are still coming on. I went to pick up my car and they couldn’t find my paperwork and only one very kind man was trying to help so many people. I think his name was Troy. I had only slept 2 hours after a 12 hour shift. More
by chrisandberly
Employees Worked With
Troy and Chuck
June 12, 2025
Always excellent service, especially Chris Grossman and Mindy Hill. Unfortunately this time the wrong battery was installed Mindy Hill. Unfortunately this time the wrong battery was installed More
by slbray917
June 11, 2025
It would be nice if someone from finance would return phone calls. I have called three different times and never got a response back. Was sent to voicemail and mailbox was full. This is a reason why a fi phone calls. I have called three different times and never got a response back. Was sent to voicemail and mailbox was full. This is a reason why a five star review was never given. Service department as of this time has done a great job. More
by davkid67
June 11, 2025
I had an oil change and it took less than 30 minutes, which was great because I was on my lunch hour. which was great because I was on my lunch hour. More
by ellness21
Employees Worked With
June 11, 2025
I like that they call me proactively to schedule appointment. The waiting area is good, and the staff is always courteous and helpful. appointment. The waiting area is good, and the staff is always courteous and helpful. More
by ckwan99
Employees Worked With
June 11, 2025
my vehicle is still not running correctly even though i told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! More
by elshay2000
June 10, 2025
i already wrote one previously, again, again again, again, again, again, again, again again, again again, again, again, again, again again, again More
by elstrohm
Employees Worked With
June 10, 2025
Simply the best. Treat you like family. Always put the customer first. Best service in town. Treat you like family. Always put the customer first. Best service in town. More
by jjrodock
June 09, 2025
I’m never again taking my vehicle to this dealer they are negligent and inefficient. negligent and inefficient. More
by germosen401
Employees Worked With
