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Toyota Direct
Columbus, OH
1,891 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,891 reviews
December 29, 2025
Super-easy to schedule. I trust that they have my cars best interest in mind. They had an opportunity for an upsell, but gave advice instead and that drives loyalty. Than I trust that they have my cars best interest in mind. They had an opportunity for an upsell, but gave advice instead and that drives loyalty. Thanks Toyota Direct!!! More
by chris eastman
Verified Customer
December 27, 2025
It was good service , not so long time, good customer service I was satisfied Thank you service I was satisfied Thank you More
by jeanmcesar24
December 27, 2025
Jeremy did not provide the information I requested at the appointment, told me someone would be in contact with me, and I still haven’t heard anything. I requested information on the services provided at the appointment, told me someone would be in contact with me, and I still haven’t heard anything. I requested information on the services provided at the appointment (I.e., services rendered and the assessments on my car like tire levels and brake wear). I also requested an estimate on how much the services recommended would cost. This was also not provided. This is the second time with this dealership there has been an issue. They are not representing Toyota as a brand well and as of now, I will never bring my vehicle back to them. More
by marawright1230
Employees Worked With
December 27, 2025
Excellent service provided at my appointment. I was very pleased with my service advisor and love to refreshments that are provided. I was very pleased with my service advisor and love to refreshments that are provided. More
by Purple
December 26, 2025
We had a very good experience and the people were very friendly and easy to work with friendly and easy to work with More
by mel_ann33
December 26, 2025
Charms was very nice. However, I had tire rotation on my invoice and in upon inspection the next day, noticed that this was NOT completed. Very disappointed. However, I had tire rotation on my invoice and in upon inspection the next day, noticed that this was NOT completed. Very disappointed. More
by mw
Employees Worked With
Charles
December 26, 2025
Great Job, the team did was very responsive and took care of all the details of all the details More
by pwooster2003
Employees Worked With
December 25, 2025
Everyone was very helpful and made the buying process easy. I would highly recommend the dealership to family and friends. easy. I would highly recommend the dealership to family and friends. More
by haroldvest1
