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Toyota Direct
Columbus, OH
1,757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,757 reviews
October 25, 2025
Made deal over email. Would have loved complete shipment to me, but I understand. That said time at dealership was kept to a minimum (app. 2 hrs). Loved it. They honored Would have loved complete shipment to me, but I understand. That said time at dealership was kept to a minimum (app. 2 hrs). Loved it. They honored email negotiations. No strings attached. Would do it all over again. More
by msepela
Verified Customer
October 24, 2025
Service was ok but disappointed I couldn’t have the free car wash that had previously been standard. Also used to get a check of future items that may be needed. car wash that had previously been standard. Also used to get a check of future items that may be needed. More
by lfahnestock02
Employees Worked With
October 24, 2025
Great experience and happy with the service. Great customer service even after the purchase to address a few minor things. Would recommended. Great customer service even after the purchase to address a few minor things. Would recommended. More
by dalozano1987
October 22, 2025
I wanted to take a moment to express my sincere gratitude for the outstanding service and support I received from your team. My new car has truly exceeded my expectations, and I couldn’t be happier gratitude for the outstanding service and support I received from your team. My new car has truly exceeded my expectations, and I couldn’t be happier. Thank you for making this experience so memorable! More
by qusaitomizi
October 22, 2025
Great experience with toyota direct and with my toyota grand highlander, it is simply wonderful grand highlander, it is simply wonderful More
by adekunlegaruba4u
Employees Worked With
October 22, 2025
Purchased last 4 vehicles from Toyota direct, excellent sales staff, fair deals, and great service. sales staff, fair deals, and great service. More
by lahutson
Employees Worked With
October 22, 2025
Clean and spacious facility. People-friendly staff. Very up-to-date with systems and knowledge People-friendly staff. Very up-to-date with systems and knowledge More
by jjroddy6
Employees Worked With
October 22, 2025
They are willing to assist, answering questions without attitudes, always having smiles, make wise suggestion attitudes, always having smiles, make wise suggestion More
by charahall
Employees Worked With
October 21, 2025
Good service. I have 105000 mi. Toyota Drict keeps my Highlander going and going. Thanks. I have 105000 mi. Toyota Drict keeps my Highlander going and going. Thanks. More
by dbacree
