Toyota Direct

This visit was the best Ive had at Toyota Direct. Usually when I pull in there are a dozen employees milling about but there are no or few customers in the bays but I have to wait for a service rep t Usually when I pull in there are a dozen employees milling about but there are no or few customers in the bays but I have to wait for a service rep to approach me. On this visit Jonathan greeted me immediately. He quickly took in my vehicle and at the end of the service even walked me to the lot to show me where my car was located. He was excellent. More

Retured vehicle to service center for a slow leak in a tire. Could not find anything. I have brought tire in 3 times for same issue. Maybe they got it right this time. tire. Could not find anything. I have brought tire in 3 times for same issue. Maybe they got it right this time. More

I have been a customer for many years and work with Chris Grossman - he is excellent - makes sure I get exactly what I need. Grossman - he is excellent - makes sure I get exactly what I need. More

Overall it was a good exp. I will say the rep that my wife gets every time up sells her and that's frustrating. It actually happened twice now. ON our recent visit we ha I will say the rep that my wife gets every time up sells her and that's frustrating. It actually happened twice now. ON our recent visit we had the tires rotated. Car drove terrible the next day so we had to bring it back. Turns out it was a balancing issue that cost an extra $100. This has never happened before with any car i have had the tires rotated on and I thought this should have been covered or at least discussed prior to the rotation. Brian Coccia More

Clifford gave me a great service and he is excellent. He gave me information I needed. He gave me information I needed. More

I did not have an appointment. Impending snowfall I had just found a nail in the tires center tread. Repairable, quite new tires, I drove over at 4:45 PM on a Monday asking if it w Impending snowfall I had just found a nail in the tires center tread. Repairable, quite new tires, I drove over at 4:45 PM on a Monday asking if it was possible to have patched. The Assistant Service Manager immediately wrote a repair order for my SUV and assured me he could work me in. I know the game, I’ve been an ASM. Usually takes longer. I was also 1,200 miles overdue for an oil change and tire rotation so I asked if those could also be accomplished - and if not I fully understand d and will bring it back at a more conducive time. Much to my amazement, all 3 immediate needs were taken care of and the total wait time was about the normal one would expect: an hour and a half between showing up and driving away. This was very appreciated and I will be returning after this positive experience! More

The. Service from Toyota Direct is wonderful. I feel like I am not being sold extras. All the people I have dealt with have been very nice and polite. Th Service from Toyota Direct is wonderful. I feel like I am not being sold extras. All the people I have dealt with have been very nice and polite. Thanks for everything. I will keep coming back. More

If I could give it negatives stars, I would 1,000% Customer service was absolutely terrible. My my car was in worst of a condition than it was when I left. You guys hiked up the price and told me it w Customer service was absolutely terrible. My my car was in worst of a condition than it was when I left. You guys hiked up the price and told me it would cost so much money when in fact all I needed was a a $2 clip from the dealership. I’ll be making a google review about this. I’ll also attach the repo was working with. According to other employers you have issues with this specific gentleman often. I purchase two vehicles with you guys. Me or my family will no long purchase or do business with you guys until that visit gets rectified. More

Ashiqur Rahman was great to work with. He obviously enjoys his job. He was professional and enthusiastic. He made me feel like he wanted the best for me. He obviously enjoys his job. He was professional and enthusiastic. He made me feel like he wanted the best for me. More