Zach Claybrooks | Page 17

Service department needs to check and make sure they have the part in before they call me and tell me to come in to have it taken care of. I sit there almost 3 hours waiting for them to fix my car and then w the part in before they call me and tell me to come in to have it taken care of. I sit there almost 3 hours waiting for them to fix my car and then when they called me upfront and said my car was ready. They told me they didn’t have the part so they had to put everything back together and order the part! More

by charlesb36 Verified Customer Verified Customer

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Zach is Knowledgeable and helpful with scheduling my oil change and tire rotation. I appreciate that he reminded me about the airbag recall.! change and tire rotation. I appreciate that he reminded me about the airbag recall.! More

by thomasblunk Verified Customer Verified Customer

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Zach went out of his way to make sure all the service I needed was done and then some :) I really appreciate his attention to detail with his clients!! needed was done and then some :) I really appreciate his attention to detail with his clients!! More

by JLYNNPETERSON Verified Customer Verified Customer

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I've taken my 4RUNNER here for all oil changes at every 5k miles with no issues. This last time was BAD. They forgot to put oil in the engine, drove it around the building and no telling how much/what dama 5k miles with no issues. This last time was BAD. They forgot to put oil in the engine, drove it around the building and no telling how much/what damage was done. The initial service tech and manager was super nice and concerned (the guy I called on Tuesday the 24th couldn't have cared less and wanted me off the phone. And I was overly sugar sweet nice just asking about my car's long term health and viability). After thinking about it, they didn't offer to comp. the service, didn't offer to provide some sort of warranty for their total F-UP, they just filled it with oil (after who knows what damage was done) and said sorry. After the holidays I will address this further with them and I am getting my lawyer involved as well as the BBB. I like this dealer, heck I worked here when I was in college back in 1996. They need to make this right or it's going to get really ugly, really fast. More

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Couldn’t have been nicer negotiate origins dutiful civic chicks Rick. Ccjvj kicks jcjc chuck nvjcj chicks Rick. Ccjvj kicks jcjc chuck nvjcj More

by Kimmassey485 Verified Customer Verified Customer

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Required 3 repeat visits after my paid service due to unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof thr unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof through out the whole process. I highly suggest taking your vehicle elsewhere for service along with their lack of willingness to work with their customers. More

by TT17 Verified Customer Verified Customer

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Not real happy that it took five trips to eventually fix the issue on a less than 1 year old Toyota Camry. We spent a lot of our time bringing the vehicle and picking it up in a very high traffic area where the issue on a less than 1 year old Toyota Camry. We spent a lot of our time bringing the vehicle and picking it up in a very high traffic area where the dealership is located. Time will tell if it’s truly fixed or not More

by DOUGBOWLING4817 Verified Customer Verified Customer

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These people are all over the place & extremely inconsistent with their info. You can speak to 3 different employees and get 3 different quotes for the same service. inconsistent with their info. You can speak to 3 different employees and get 3 different quotes for the same service. More

by L.RAMOSALICEA Verified Customer Verified Customer

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Service was quick, but I was not informed of the duration. Grabbed a ride home and received call on way…sat in 30mins of traffic. Would have stayed at the dealership if I had known. Also, the mai duration. Grabbed a ride home and received call on way…sat in 30mins of traffic. Would have stayed at the dealership if I had known. Also, the maintenance light/notice is still on! More

by rrr Verified Customer Verified Customer

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Oil change and emissions took over 1 1/2 hours. Then, when I checked before leaving the tech had left one of the bolts out of my skid plate. It took another 30 minutes to replace my missing bolt. O Then, when I checked before leaving the tech had left one of the bolts out of my skid plate. It took another 30 minutes to replace my missing bolt. Oil was everywhere. Dumped all inside my skid plate and dripping on to the ground. The service manager had to fix the situation himself. 2 hours, poor job performance and attempted to deceive me into thinking the job was done correctly. If I hadn’t checked my skid plate would have been improperly installed and missing a bolt. Someone needs to be fired.. The only redeeming factor was the service manager. He at least got it fixed eventually. I’ve been a loyal customer of Cobb county Toyota for years. I will not be returning to do business again. More

by dmb350 Verified Customer Verified Customer

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