Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Victor Perez-Gonzales
Victor Perez-Gonzales at Russ Darrow Metro Mazda

Victor Perez-Gonzales

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
16 Reviews
4.7

16 Reviews

Write a Review

16 Reviews of Victor Perez-Gonzales

March 25, 2026

Dealership Rating
Employee Rating

Mr Gonzalez was very helpful and courteous, and even went back and made sure an extra fix I had requested (the rear window wiper) was taken care of. More

by PETERGRFX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Gerald Schiller

Report | Print
Mar 26, 2026

Russ Darrow Metro Mazda responded

Peter, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Victor met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

March 24, 2026

Dealership Rating
Employee Rating

Courteous service and all the pertinent details provided. Once Victor realized that acquiring the needed parts would take longer than expected, he quickly put me in a loaner vehicle that allowed me to meet m More

by MJOLITZ
Recommend Dealer
Yes

Other Employees Tagged: Victor Perez-Gonzales

Report | Print
Mar 25, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your experience and noting the courteous service and detailed information. We’re glad Victor arranged a loaner Chevrolet so you could stay on schedule while parts were on order. We appreciate your feedback and look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

March 21, 2026

Dealership Rating
Employee Rating

Friendly and efficient. Procedure clearly explained. Being able to get a carwash after a nice feature. More

by caprah16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Report | Print
Mar 21, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your experience. We’re glad our team provided friendly, efficient service and a clear explanation of each step. It’s great to hear the car wash after your Mazda CX-30 feature added extra convenience. Jalen Moore jalen.moore@russdarrow.com

March 14, 2026

Dealership Rating
Employee Rating

Took my car for oil change, the service was fast and with no problems, except all the oil marks from workers hands on console, steering wheel door interior and leather, very disappointing! More

by FFLOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gerald Schiller

Report | Print
Mar 20, 2026

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com

Mar 20, 2026

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com

March 10, 2026

Dealership Rating
Employee Rating

Robyn has gone the extra mile to address all questions or concerns we've had with our new cx 50. She has made working with Russ Darrow a positive experience! More

by SHANTELLESCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robyn ODonnell , Chris

Report | Print
Mar 11, 2026

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

February 27, 2026

Dealership Rating
Employee Rating

The experience in service has always been pleasant. All options were explained. The waiting area is clean and well stocked. More

by DMINER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Miguel Mazaba, Gerald Schiller

Report | Print
Feb 27, 2026

Russ Darrow Metro Mazda responded

We appreciate your feedback about our service department. We’re glad the option explanations were clear and the waiting area was comfortable and well stocked. We look forward to welcoming you back for your Mazda CX-50 maintenance. Jalen Moore jalen.moore@russdarrow.com

February 20, 2026

Dealership Rating
Employee Rating

No problems. Oil change and tire rotation while I waited. Was in and out in a reasonable time. More

by Never again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Miguel Mazaba

Report | Print
Feb 20, 2026

Russ Darrow Metro Mazda responded

Thank you for letting us know your Mazda CX-5 oil change and tire rotation were handled promptly. We’re glad you could wait comfortably and were in and out in a reasonable time. We look forward to assisting you with future service. Jalen Moore jalen.moore@russdarrow.com

February 17, 2026

Dealership Rating
Employee Rating

Very good service thank you very much Very kind representative good service as well good More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Nick Mudd, Zoe DeRose, LANDON HILL

Report | Print
Feb 17, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating. We’re thrilled our team provided kind and efficient service for your Mazda CX-5. Feel free to reach out anytime you need assistance. Jalen Moore jalen.moore@russdarrow.com

January 21, 2026

Dealership Rating
Employee Rating

I like Russ Darrow they take good care of me everytime I need something they’re great More

by Deandrej3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Nick Mudd, Miguel Mazaba, Zoe DeRose

Report | Print
Jan 21, 2026

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

January 05, 2026

Dealership Rating
Employee Rating

Great customer service and I was took care of it a reasonable time. Thank you! More

by CHRSTTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Report | Print
Jan 06, 2026

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

1
2

Dealership Inventory (194 Vehicles)

new 2026 Mazda CX-50 car, priced at $43,340
2026 Mazda CX-50
new
polymetal gray metallic exterior
Automatic
All-wheel Drive
$43,340
View Details
new 2026 Mazda CX-90 car, priced at $46,187
2026 Mazda CX-90
new
Rhodium White Premium exterior
Automatic
All-wheel Drive
$46,187
View Details
new 2026 Mazda CX-30 car, priced at $27,142
2026 Mazda CX-30
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
$27,142
View Details
used 2023 Mazda CX-30 car, priced at $19,762
2023 Mazda CX-30
used
Jet Black Mica exterior
Automatic
All-wheel Drive
$19,762
View Details
new 2026 Mazda CX-70 car, priced at $52,715
2026 Mazda CX-70
new
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
$52,715
View Details
new 2026 Mazda CX-90 car, priced at $49,627
2026 Mazda CX-90
new
Rhodium White Premium exterior
Automatic
All-wheel Drive
$49,627
View Details
View All Inventory