Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
257 Reviews

Industry Experience

25 yrs, 4 mos

4.8

257 Reviews

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257 Reviews of Bruce Carrick

July 06, 2026

Dealership Rating
Employee Rating

All staff members involved were courteous also dealership was clean and comfortable never a bad experience More

by 53kingdavid
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Jul 07, 2026

Russ Darrow Metro Mazda responded

We’re thrilled that our team’s friendly service and clean, welcoming facility made each Mazda service visit enjoyable. Hearing you’ve consistently had positive experiences inspires us. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 03, 2026

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Always the best service. Nick is wonderful. I love my Mazda and I love this dealership. More

by Chris
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Recommend Dealer
Yes
Jul 03, 2026

Russ Darrow Metro Mazda responded

It’s fantastic to hear Nick provided top-notch service on your Mazda6. We’re delighted you love your vehicle and our team. Feel free to reach out when you need anything else. Jalen Moore jalen.moore@russdarrow.com

June 23, 2026

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Brought my 2023 Mazda CX5 in for warranty repair. Problem was solved quickly and professionally for no charge. It would have been even nicer if they washed the car. But, you can’t always get every More

by Rick
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Recommend Dealer
Yes
Jun 23, 2026

Russ Darrow Metro Mazda responded

It's great to hear your 2023 Mazda CX-5 issue was handled promptly and at no extra cost. We’re pleased you received professional warranty service. We appreciate your suggestion about a complimentary car wash and will keep it in mind. Jalen Moore jalen.moore@russdarrow.com

June 19, 2026

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Service was done with top quality, communication was great and they got everything done quickly and efficiently! More

by PEDRO.LAPETRA
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

Jun 19, 2026

Russ Darrow Metro Mazda responded

It’s great to know the service on your Mazda CX-5 was top quality and our communication kept you informed. We’re glad the work was completed quickly and efficiently. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

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Easy appointments, excellent service. Reasonable price for service and parts. Explains what they are going to do and the cost ahead of service. More

by mketalker
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Recommend Dealer
Yes
Jun 19, 2026

Russ Darrow Metro Mazda responded

Thank you for noting how easy scheduling can be and for recognizing our transparent cost estimates. We’re glad the service and parts pricing met your expectations. Bruce and our team appreciate your feedback and look forward to helping with your Mazda in the future. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

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Scheduling my appointment was quick and easy. Oil change and tire rotation were fast and friendly More

by CJCALIMLIM
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Recommend Dealer
Yes
Jun 18, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating and for trusting us with your Mazda CX-50. We’re delighted scheduling your appointment was effortless and that the oil change and tire rotation were fast and friendly. Jalen Moore jalen.moore@russdarrow.com

June 14, 2026

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Excellent customer service is provided at Russ Darrow Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I More

by MICHELLECOLE13
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Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Jun 14, 2026

Russ Darrow Metro Mazda responded

It’s great to know Bruce and our service crew provided professional and personable care during your recent Mazda CX-5 oil change. We’re glad the complimentary car wash was a nice touch. Thank you for choosing us and sharing your positive experience. Jalen Moore jalen.moore@russdarrow.com

June 12, 2026

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In Bruce I trust. I am a pretty loyal Russ Darrow customer having bought 4 cars there and using them for service for over 10 years. It is all due to Bruce my service a More

by Mike
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Recommend Dealer
Yes
Jun 12, 2026

Russ Darrow Metro Mazda responded

Your trust in Bruce means a lot to us. We’re honored by your loyalty over the past ten years and across four vehicles. Serving your Mazda CX-30 has been a pleasure and we look forward to supporting you in the years ahead. Jalen Moore jalen.moore@russdarrow.com

June 11, 2026

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I have never been charged a surcharge when paying via credit card at other Mazda dealerships. I think charging a surcharge when the cost of repairs are already high speaks to how much your location value More

by ericatruss
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Recommend Dealer
Yes
Jun 14, 2026

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Erica, feel free to contact us at your convenience. Jalen Moore jalen.moore@russdarrow.com

June 05, 2026

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recommend this dealer as the communication was prompt, clear and transparent on all the services they did More

by Wenhao
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

Jun 05, 2026

Russ Darrow Metro Mazda responded

Thank you for recommending us and for highlighting our prompt, transparent communication during your Mazda CX-5 service. We’re glad the details of the work gave you confidence. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

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