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Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
263 Reviews

Industry Experience

25 yrs, 5 mos

4.8

263 Reviews

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263 Reviews of Bruce Carrick

August 12, 2026

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Employee Rating

They always do a great job. Pricing is fair the staff is great! I’ll keep going back. More

by dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Zoe DeRose, Victor Perez-Gonzales, LANDON HILL

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Aug 12, 2026

Russ Darrow Metro Mazda responded

Knowing that our pricing felt fair and our team treated you well means a lot to our service department. We appreciate your loyalty and look forward to caring for your Mazda3 again. Jalen Moore jalen.moore@russdarrow.com

July 31, 2026

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Employee Rating

The best dealership ever the guys at Russ Darrow Metro Mazda will get you together…. Great Customer service !!!! More

by kendragee79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

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Jul 31, 2026

Russ Darrow Metro Mazda responded

It’s fantastic to hear our service team provided attentive care for your Mazda CX-30. Thank you for sharing your experience. We look forward to supporting you again. Jalen Moore jalen.moore@russdarrow.com

July 18, 2026

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Employee Rating

Great customer service. Service performed in a reasonable timeframe. Quick and efficient scheduling process, no complaints. More

by Boldendarnell
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

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Jul 18, 2026

Russ Darrow Metro Mazda responded

Bruce and our team are pleased to hear that scheduling and service for your Mazda CX-9 were fast and efficient. Thank you for sharing your feedback. Jalen Moore jalen.moore@russdarrow.com

July 17, 2026

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Employee Rating

The dealership was very fast and efficient and I really appreciate the great service. I've been coming to this dealership for a few years to get my car serviced and I'm always treated with such great kindn More

by ccrystal118
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

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Jul 18, 2026

Russ Darrow Metro Mazda responded

Thank you for trusting us with your Mazda CX-9 over the years. We’re glad our team could provide fast, efficient service and treat you with care each time. We look forward to welcoming you back for your next visit. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

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Employee Rating

Always helpful! Really have kept my car up on a good maintenance schedule so I can keep it for the long haul. More

by kristinepping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2026

Russ Darrow Metro Mazda responded

Hearing that our team’s service has kept your Mazda maintained for years to come really makes our day. Bruce and our technicians look forward to helping with your next maintenance appointment. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

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Employee Rating

Everyone there is courteous and professional. The communication is very clear and the work is done promptly. Bruce has always done a great job for me, and I feel well taken care of at Russ Darrow More

by tmmalaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Rueth, Nick Mudd

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Jul 15, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to hear our team was courteous and professional, that communication stayed clear, and the service on your Mazda CX-5 was prompt. Bruce will be delighted that you feel well taken care of by his efforts. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 06, 2026

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Employee Rating

All staff members involved were courteous also dealership was clean and comfortable never a bad experience More

by 53kingdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

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Jul 07, 2026

Russ Darrow Metro Mazda responded

We’re thrilled that our team’s friendly service and clean, welcoming facility made each Mazda service visit enjoyable. Hearing you’ve consistently had positive experiences inspires us. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 03, 2026

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Always the best service. Nick is wonderful. I love my Mazda and I love this dealership. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennie Etringer, Noah Matson, Nick Mudd, Santana Flower, Zoe DeRose, Shane Bode, Rod Winklepleck , Jalen Moore

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Jul 03, 2026

Russ Darrow Metro Mazda responded

It’s fantastic to hear Nick provided top-notch service on your Mazda6. We’re delighted you love your vehicle and our team. Feel free to reach out when you need anything else. Jalen Moore jalen.moore@russdarrow.com

June 23, 2026

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Employee Rating

Brought my 2023 Mazda CX5 in for warranty repair. Problem was solved quickly and professionally for no charge. It would have been even nicer if they washed the car. But, you can’t always get every More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 23, 2026

Russ Darrow Metro Mazda responded

It's great to hear your 2023 Mazda CX-5 issue was handled promptly and at no extra cost. We’re pleased you received professional warranty service. We appreciate your suggestion about a complimentary car wash and will keep it in mind. Jalen Moore jalen.moore@russdarrow.com

June 19, 2026

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Employee Rating

Service was done with top quality, communication was great and they got everything done quickly and efficiently! More

by PEDRO.LAPETRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

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Jun 19, 2026

Russ Darrow Metro Mazda responded

It’s great to know the service on your Mazda CX-5 was top quality and our communication kept you informed. We’re glad the work was completed quickly and efficiently. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

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