Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
266 Reviews

Industry Experience

25 yrs, 7 mos

4.8

266 Reviews

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266 Reviews of Bruce Carrick

October 16, 2026

Dealership Rating
Employee Rating

Easy to schedule and flexible if you need to reschedule. Great communication before and during service. Accurate estimates of cost and time needed to complete the work. A pleasure to work with. More

by loldgarage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2026

Russ Darrow Metro Mazda responded

Knowing you found scheduling flexible and communication clear before and during service means a lot to our service team. We’re pleased we could provide accurate cost and time estimates and make servicing your Mazda CX-5 a pleasure. Dean Saidai dean.saidai@russdarrow.com

September 05, 2026

Dealership Rating
Employee Rating

Great service. Bruce was very attentive and communicative. They even fixed the back tail reflector, which was not something that I thought they would be able to do. More

by JONATHAN.S.ELLISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2026

Russ Darrow Metro Mazda responded

Your kind words about Bruce’s attentiveness and communication mean a lot to our service department. We’re pleased we could repair the tail reflector on your Mazda CX-5 and exceed your expectations. Dean Saidai dean.saidai@russdarrow.com

August 31, 2026

Dealership Rating
Employee Rating

Always professional and respectful. Great advisors and technicians. Appreciate the quick availability and fair competitive pricing. More

by lagosselin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zoe DeRose

Aug 31, 2026

Russ Darrow Metro Mazda responded

Knowing you found our team professional and courteous means a lot to us. We’re glad our advisors and technicians could deliver prompt service and competitive pricing for your Mazda CX-9. Thank you for choosing our service department. Dean Saidai dean.saidai@russdarrow.com

August 12, 2026

Dealership Rating
Employee Rating

They always do a great job. Pricing is fair the staff is great! I’ll keep going back. More

by dd
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 12, 2026

Russ Darrow Metro Mazda responded

Knowing that our pricing felt fair and our team treated you well means a lot to our service department. We appreciate your loyalty and look forward to caring for your Mazda3 again. Jalen Moore jalen.moore@russdarrow.com

July 31, 2026

Dealership Rating
Employee Rating

The best dealership ever the guys at Russ Darrow Metro Mazda will get you together…. Great Customer service !!!! More

by kendragee79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Jul 31, 2026

Russ Darrow Metro Mazda responded

It’s fantastic to hear our service team provided attentive care for your Mazda CX-30. Thank you for sharing your experience. We look forward to supporting you again. Jalen Moore jalen.moore@russdarrow.com

July 18, 2026

Dealership Rating
Employee Rating

Great customer service. Service performed in a reasonable timeframe. Quick and efficient scheduling process, no complaints. More

by Boldendarnell
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

Jul 18, 2026

Russ Darrow Metro Mazda responded

Bruce and our team are pleased to hear that scheduling and service for your Mazda CX-9 were fast and efficient. Thank you for sharing your feedback. Jalen Moore jalen.moore@russdarrow.com

July 17, 2026

Dealership Rating
Employee Rating

The dealership was very fast and efficient and I really appreciate the great service. I've been coming to this dealership for a few years to get my car serviced and I'm always treated with such great kindn More

by ccrystal118
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

Jul 18, 2026

Russ Darrow Metro Mazda responded

Thank you for trusting us with your Mazda CX-9 over the years. We’re glad our team could provide fast, efficient service and treat you with care each time. We look forward to welcoming you back for your next visit. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

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Employee Rating

Always helpful! Really have kept my car up on a good maintenance schedule so I can keep it for the long haul. More

by kristinepping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Russ Darrow Metro Mazda responded

Hearing that our team’s service has kept your Mazda maintained for years to come really makes our day. Bruce and our technicians look forward to helping with your next maintenance appointment. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

Dealership Rating
Employee Rating

Everyone there is courteous and professional. The communication is very clear and the work is done promptly. Bruce has always done a great job for me, and I feel well taken care of at Russ Darrow More

by tmmalaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd , Dylan Rueth

Jul 15, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to hear our team was courteous and professional, that communication stayed clear, and the service on your Mazda CX-5 was prompt. Bruce will be delighted that you feel well taken care of by his efforts. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 06, 2026

Dealership Rating
Employee Rating

All staff members involved were courteous also dealership was clean and comfortable never a bad experience More

by 53kingdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Jul 07, 2026

Russ Darrow Metro Mazda responded

We’re thrilled that our team’s friendly service and clean, welcoming facility made each Mazda service visit enjoyable. Hearing you’ve consistently had positive experiences inspires us. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

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