Victor Perez-Gonzales
Victor Perez-Gonzales at Russ Darrow Metro Mazda

Victor Perez-Gonzales

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
34 Reviews
4.6

34 Reviews

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34 Reviews of Victor Perez-Gonzales

August 12, 2026

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Employee Rating

They always do a great job. Pricing is fair the staff is great! I’ll keep going back. More

by dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2026

Russ Darrow Metro Mazda responded

Knowing that our pricing felt fair and our team treated you well means a lot to our service department. We appreciate your loyalty and look forward to caring for your Mazda3 again. Jalen Moore jalen.moore@russdarrow.com

August 09, 2026

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Employee Rating

Took my car in for an oil change check in was easy, they ask me if I wanted a car wash that I agreed to,took about thirty minutes total More

by tjkluck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2026

Russ Darrow Metro Mazda responded

Knowing the check-in process was simple and that the oil change and wash wrapped up in about thirty minutes is rewarding. Victor and our service team are pleased we could complete your Mazda CX-50’s oil change and car wash so efficiently. Jalen Moore jalen.moore@russdarrow.com

August 09, 2026

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Jammal was great! Really easy to work with and so nice! This was my second time buying a car with Noah in finance too- overall very nice and easy people to work with! More

by JENNIPHUR26
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Matson, JAMMAL DEPASS , Gwen Moore

Aug 10, 2026

Russ Darrow Metro Mazda responded

Jenni, Thanks for sharing about your experience with Russ Darrow Metro Mazda. Jammal and our team appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

August 09, 2026

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My go to dealership every time. Good service friendly staff clean environment. Service was fast and easy. More

by Abby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2026

Russ Darrow Metro Mazda responded

Knowing you consider us your go to dealership and find our service fast and easy is truly rewarding. We look forward to serving you and your Mazda CX-5 again. Jalen Moore jalen.moore@russdarrow.com

August 08, 2026

Dealership Rating
Employee Rating

I was in and out in less than 30 minutes that was with a car wash More

by tjkluck1
Recommend Dealer
Yes

Other Employees Tagged: Victor Perez-Gonzales

Aug 08, 2026

Russ Darrow Metro Mazda responded

We’re glad the service on your Mazda CX-50, including the car wash, was wrapped up in under 30 minutes. Knowing you were back on the road so quickly means a lot to our service team. Jalen Moore jalen.moore@russdarrow.com

July 21, 2026

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Victor was very professional, efficient and had exceptional communication skills. Would definitely recommend him again! More

by deammc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your 5-star experience with Victor. We’re glad his efficiency and communication made your Mazda CX-30 service smooth. We appreciate your recommendation. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

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Employee Rating

I had several concerns about my new vehicle that the service technician did not have the answers to. After I got home, I noticed that the paint on my car was chipped. They also did not put a new oil cha More

by boldirishlass21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 19, 2026

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you don't mind reaching out to us directly, we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

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Employee Rating

He was very thorough and kept me up to date on the status of my vehicle. More

by SROB440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Russ Darrow Metro Mazda responded

It’s wonderful that Victor kept you informed throughout your Mazda6 service. We appreciate the chance to care for your vehicle and look forward to helping you again. Jalen Moore jalen.moore@russdarrow.com

June 23, 2026

Dealership Rating
Employee Rating

I did not receive the service I used to. I am quite dissatisfied. I’ve noticed a decline on the services over the last few years. I over the last two years the quality of the service it has More

by Cecilia Miretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gerald Schiller

Jun 26, 2026

Russ Darrow Metro Mazda responded

Cecilia, We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jalen Moore jalen.moore@russdarrow.com

June 11, 2026

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Employee Rating

I brought my car in for an oil change and tire rotation. The Service Tech Eric sent video stating the oil have been changed and the tires rotated. When I get home, I have my rt front wheel that has abrasion More

by moorelynn97
Recommend Dealer
No

Other Employees Tagged: Victor Perez-Gonzales

Jun 17, 2026

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, Lynn, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

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