Victor Perez-Gonzales

I brought my car in for an oil change and tire rotation. The Service Tech Eric sent video stating the oil have been changed and the tires rotated. When I get home, I have my rt front wheel that has abrasion The Service Tech Eric sent video stating the oil have been changed and the tires rotated. When I get home, I have my rt front wheel that has abrasion on the rim was still in the same position. When I called Victor my service underwriter back to askhow could the tires have been rotated and that same rim be in the same position. He called me back the next day and said that Eric indeed had not rotated the tires because he couldn't find the wheel lock which was in the glove compartment. Why Eric couldn't come to the service writer or directly to me and ask where the lock was is beyond me. But instead ,Eric lied in the video. Eric lied to the Service under writer. The dealer committed fraud by stating they did a service that they did not. Appalling, if I could've given you a zero rating I would have. This has been my general experience with this dealership in buying the car and now this is my first time bringing it in there for Service. More

by moorelynn97 Verified Customer Verified Customer

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Victor was friendly and really explained what was needed on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. More

by Cheryl Verified Customer Verified Customer

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I have been a customer since 2019 when I purchased my vehicle. I have been a satisfied customer! Thank you for treating me well thank I can continue to return for the services I needed! vehicle. I have been a satisfied customer! Thank you for treating me well thank I can continue to return for the services I needed! More

by ponnieg Verified Customer Verified Customer

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Soy pésimos haciendo un diagnóstico les dige que revisarán fugas de aire y no lo hicieron me toco llevarlo a otro taller revisarán fugas de aire y no lo hicieron me toco llevarlo a otro taller More

by yorlandyperezp Verified Customer Verified Customer

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Came in for an oil change and it was completed quickly. I was notified of all recommended services. I was notified of all recommended services. More

by NATHAN.MATENAER Verified Customer Verified Customer

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Great experience at this Mazda dealership. The service was quick, would definitely come back again. The service was quick, would definitely come back again. More

by Elizabeth Marchenko Verified Customer Verified Customer

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If the maintenance team can make the waiting time less that would be really appreciated. that would be really appreciated. More

by zh.ar.sharifi Verified Customer Verified Customer

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Happy with the service Victor provided me on multiple occasions. He was thorough on his follow-up of a concern of mine and communicated well throughout the process. occasions. He was thorough on his follow-up of a concern of mine and communicated well throughout the process. More

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I enjoy bringing my car here for service. They have a nice waiting room and always make good recommendations for what will help keep my Mazda running smoothly. They have a nice waiting room and always make good recommendations for what will help keep my Mazda running smoothly. More

by kotar.express Verified Customer Verified Customer

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Mr Gonzalez was very helpful and courteous, and even went back and made sure an extra fix I had requested (the rear window wiper) was taken care of. back and made sure an extra fix I had requested (the rear window wiper) was taken care of. More

by PETERGRFX Verified Customer Verified Customer

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