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Victor Perez-Gonzales
Victor Perez-Gonzales at Russ Darrow Metro Mazda

Victor Perez-Gonzales

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
23 Reviews
4.7

23 Reviews

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23 Reviews of Victor Perez-Gonzales

May 10, 2026

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Employee Rating

I have been a customer since 2019 when I purchased my vehicle. I have been a satisfied customer! Thank you for treating me well thank I can continue to return for the services I needed! More

by ponnieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Zoe DeRose, LANDON HILL , Kirsten Jones

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May 10, 2026

Russ Darrow Metro Mazda responded

Thank you for your loyalty since 2019 and for trusting us with your Mazda CX-5 service needs. We’re glad to have earned your satisfaction and look forward to helping you again soon. Jalen Moore jalen.moore@russdarrow.com

May 08, 2026

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Soy pésimos haciendo un diagnóstico les dige que revisarán fugas de aire y no lo hicieron me toco llevarlo a otro taller More

by yorlandyperezp
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Workmanship
Service Time
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Recommend Dealer
No
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May 13, 2026

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

May 06, 2026

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Came in for an oil change and it was completed quickly. I was notified of all recommended services. More

by NATHAN.MATENAER
Recommend Dealer
Yes

Other Employees Tagged: Victor Perez-Gonzales

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May 06, 2026

Russ Darrow Metro Mazda responded

Victor is pleased we could complete your Mazda CX-50 oil change promptly. We’re glad you felt informed about the recommended services and thank you for your feedback. Jalen Moore jalen.moore@russdarrow.com

May 06, 2026

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Great experience at this Mazda dealership. The service was quick, would definitely come back again. More

by Elizabeth Marchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

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May 06, 2026

Russ Darrow Metro Mazda responded

Thank you for choosing us for your Mazda6 service. We’re glad the quick turnaround met your expectations. We look forward to helping you again. Jalen Moore jalen.moore@russdarrow.com

April 30, 2026

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If the maintenance team can make the waiting time less that would be really appreciated. More

by zh.ar.sharifi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

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May 03, 2026

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

April 07, 2026

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Happy with the service Victor provided me on multiple occasions. He was thorough on his follow-up of a concern of mine and communicated well throughout the process. More

by TERRI.ANGST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating and your kind words. Victor is glad to have addressed your Mazda CX-9 concern with thorough follow-up and clear communication. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

March 31, 2026

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I enjoy bringing my car here for service. They have a nice waiting room and always make good recommendations for what will help keep my Mazda running smoothly. More

by kotar.express
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Mar 31, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to know you enjoy our waiting room and find our service recommendations helpful. Keeping your Mazda3 running smoothly is important to us, and we appreciate you trusting us for your maintenance needs. Thanks for the five-star rating! Jalen Moore jalen.moore@russdarrow.com

March 25, 2026

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Mr Gonzalez was very helpful and courteous, and even went back and made sure an extra fix I had requested (the rear window wiper) was taken care of. More

by PETERGRFX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Gerald Schiller

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Mar 26, 2026

Russ Darrow Metro Mazda responded

Peter, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Victor met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

March 24, 2026

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Employee Rating

Courteous service and all the pertinent details provided. Once Victor realized that acquiring the needed parts would take longer than expected, he quickly put me in a loaner vehicle that allowed me to meet m More

by MJOLITZ
Recommend Dealer
Yes

Other Employees Tagged: Victor Perez-Gonzales

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Mar 25, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your experience and noting the courteous service and detailed information. We’re glad Victor arranged a loaner Chevrolet so you could stay on schedule while parts were on order. We appreciate your feedback and look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

March 21, 2026

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Employee Rating

Friendly and efficient. Procedure clearly explained. Being able to get a carwash after a nice feature. More

by caprah16
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Mar 21, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your experience. We’re glad our team provided friendly, efficient service and a clear explanation of each step. It’s great to hear the car wash after your Mazda CX-30 feature added extra convenience. Jalen Moore jalen.moore@russdarrow.com

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