Victor Perez-Gonzales

My recent experience with Russ Darrow Metro Mazda was extremely disappointing. I brought my brand-new 2026 Mazda CX-50 in for a recurring acceleration issue and agreed to an additional evaluation at Mazd extremely disappointing. I brought my brand-new 2026 Mazda CX-50 in for a recurring acceleration issue and agreed to an additional evaluation at Mazda’s request. They kept my vehicle for eight days, provided virtually no communication unless I called, and ultimately found nothing wrong. The loaner vehicle was dirty, had only 1/8 of a tank of gas, and was missing a floor mat. When I arrived to pick up my car, the keys and paperwork weren’t ready, leaving me waiting approximately an hour. To make matters worse, my vehicle was returned nearly empty of gas despite having 1/4 tank when I dropped it off. I understand that diagnosing an intermittent issue can be difficult, but the lack of communication, poor organization, and overall customer service were unacceptable. After eight days, I left with no resolution and even less confidence in Mazda’s service. More

by Tmussoline Verified Customer Verified Customer

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Up charging me on things that are covered under my lease and still wouldn't take care of a sensor without another $200 and still wouldn't take care of a sensor without another $200 More

by Wendej2 Verified Customer Verified Customer

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Not happy. Took way too long to get a response. Dropped the car off at 9, never heard anything until I inquired around 130 when I was told you were just startin Took way too long to get a response. Dropped the car off at 9, never heard anything until I inquired around 130 when I was told you were just starting to look at it. Pathetic service...worse is that I now have to wait for a part. I wasted half a day with no car for no reason. And still no ETA More

by jyusko505 Verified Customer Verified Customer

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If at all possible go anywhere else. My car was in the shop for multiple months with little to no communication. Years ago I had to lemon out a car and this experience was much much wo My car was in the shop for multiple months with little to no communication. Years ago I had to lemon out a car and this experience was much much worse then that. After initially damaging my vehicle, then misdiagnosing, then repairing and stopping work but not informing me. I found out over a month later the my engine was ceased. They won't return your phone calls or keep you informed on what is going on and at the end of the day it will cost you a lot and it will seem pretty shady. More

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Excellent service and courteous Oil change was done in timely manner Movie of undercarriage is nice to have timely manner Movie of undercarriage is nice to have More

by Wielandscott23 Verified Customer Verified Customer

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They always do a great job. Pricing is fair the staff is great! I’ll keep going back. Pricing is fair the staff is great! I’ll keep going back. More

by dd Verified Customer Verified Customer

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Took my car in for an oil change check in was easy, they ask me if I wanted a car wash that I agreed to,took about thirty minutes total ask me if I wanted a car wash that I agreed to,took about thirty minutes total More

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Jammal was great! Really easy to work with and so nice! This was my second time buying a car with Noah in finance too- overall very nice and easy people to work with! Really easy to work with and so nice! This was my second time buying a car with Noah in finance too- overall very nice and easy people to work with! More

by JENNIPHUR26 Verified Customer Verified Customer

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My go to dealership every time. Good service friendly staff clean environment. Service was fast and easy. Good service friendly staff clean environment. Service was fast and easy. More

by Abby Verified Customer Verified Customer

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I was in and out in less than 30 minutes that was with a car wash car wash More

by tjkluck1 Verified Customer Verified Customer

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