Victor Perez-Gonzales
Victor Perez-Gonzales at Russ Darrow Metro Mazda

Victor Perez-Gonzales | Page 2

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.2
39 Reviews
4.2

39 Reviews

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39 Reviews of Victor Perez-Gonzales

July 21, 2026

Dealership Rating
Employee Rating

Victor was very professional, efficient and had exceptional communication skills. Would definitely recommend him again! More

by deammc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your 5-star experience with Victor. We’re glad his efficiency and communication made your Mazda CX-30 service smooth. We appreciate your recommendation. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

Dealership Rating
Employee Rating

I had several concerns about my new vehicle that the service technician did not have the answers to. After I got home, I noticed that the paint on my car was chipped. They also did not put a new oil cha More

by boldirishlass21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 19, 2026

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you don't mind reaching out to us directly, we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

Dealership Rating
Employee Rating

He was very thorough and kept me up to date on the status of my vehicle. More

by SROB440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Russ Darrow Metro Mazda responded

It’s wonderful that Victor kept you informed throughout your Mazda6 service. We appreciate the chance to care for your vehicle and look forward to helping you again. Jalen Moore jalen.moore@russdarrow.com

June 23, 2026

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Employee Rating

I did not receive the service I used to. I am quite dissatisfied. I’ve noticed a decline on the services over the last few years. I over the last two years the quality of the service it has More

by Cecilia Miretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gerald Schiller

Jun 26, 2026

Russ Darrow Metro Mazda responded

Cecilia, We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jalen Moore jalen.moore@russdarrow.com

June 11, 2026

Dealership Rating
Employee Rating

I brought my car in for an oil change and tire rotation. The Service Tech Eric sent video stating the oil have been changed and the tires rotated. When I get home, I have my rt front wheel that has abrasion More

by moorelynn97
Recommend Dealer
No

Other Employees Tagged: Victor Perez-Gonzales

Jun 17, 2026

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, Lynn, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Victor was friendly and really explained what was needed on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating! We’re glad Victor clearly explained today’s service and future maintenance while performing your oil change. Enjoy your Mazda. Jalen Moore jalen.moore@russdarrow.com

May 10, 2026

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Employee Rating

I have been a customer since 2019 when I purchased my vehicle. I have been a satisfied customer! Thank you for treating me well thank I can continue to return for the services I needed! More

by ponnieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Zoe DeRose, LANDON HILL , Kirsten Jones

May 10, 2026

Russ Darrow Metro Mazda responded

Thank you for your loyalty since 2019 and for trusting us with your Mazda CX-5 service needs. We’re glad to have earned your satisfaction and look forward to helping you again soon. Jalen Moore jalen.moore@russdarrow.com

May 08, 2026

Dealership Rating
Employee Rating

Soy pésimos haciendo un diagnóstico les dige que revisarán fugas de aire y no lo hicieron me toco llevarlo a otro taller More

by yorlandyperezp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 13, 2026

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

Came in for an oil change and it was completed quickly. I was notified of all recommended services. More

by NATHAN.MATENAER
Recommend Dealer
Yes

Other Employees Tagged: Victor Perez-Gonzales

May 06, 2026

Russ Darrow Metro Mazda responded

Victor is pleased we could complete your Mazda CX-50 oil change promptly. We’re glad you felt informed about the recommended services and thank you for your feedback. Jalen Moore jalen.moore@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

Great experience at this Mazda dealership. The service was quick, would definitely come back again. More

by Elizabeth Marchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

May 06, 2026

Russ Darrow Metro Mazda responded

Thank you for choosing us for your Mazda6 service. We’re glad the quick turnaround met your expectations. We look forward to helping you again. Jalen Moore jalen.moore@russdarrow.com

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