Miguel Mazaba

Excellent customer service is provided at Russ Darrow Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I greatly appreciate. Thank you to everyone who assisted with my oil change on 6/12/26. You did an amazing job! Also, thank you for the car wash, a very, very nice touch & much appreciated! More

by MICHELLECOLE13 Verified Customer Verified Customer

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Keep in mind this is my first time having a service done at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely i at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely inconvenienced and treated like I was invisible and not important enough. Two weeks prior I came in and scheduled three services. Oil change, seatbelt inspection and sunroof inspection. I come in the day of the appointment and was told that I couldn’t wait on the car because it needed to be in the shop for a while (whatever that meant). I was told there were no loaners available. That’s understandable but my issue was why wasn’t that brought up when I made the appointment so that I could have reserved a loaner . Long story short I was given a courtesy uber home. I did not plan on being stuck in my house all day. I ended up getting a ride from my dad to run the errands that I needed to do that day. While I’m out and about I received a text from uber saying my driver was near by. Basically a ride was sent back to my house before I was even told that my car was ready. So I called cancelled the uber and had my dad bring me back to his house so that I can get picked up and brought back to my vehicle. I once again had to postpone my own plans to come back and get my car. I come back to get my car and was escorted to the cashier. I asked her if my car was being pulled around she said no. So I had to walk outside and look for my own car. I get in the car and the old sticker from my previous oil change was still in the windshield. So I had to go back in and ask about that and was told that you guys don’t do that anymore. At this point I’ve made up my mind that I won’t ever return to this location. I have gone to the greenfield location for the most minor service and been treated a thousand times better. I live 26 mins away from your dealership so all that back and forth could’ve been avoided. I could’ve really just waited for the service to be done because all of this happened in a two hour span. More

by WHITNEYMARTINA1 Verified Customer Verified Customer

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Smooth experience, everyone was professional and courteous. Will definitely return to have my vehicle serviced at this location. courteous. Will definitely return to have my vehicle serviced at this location. More

by JLH1973 Verified Customer Verified Customer

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Russ Darrow Mazda is AMAZING! !! Always courteous,professional and attentive!!!!!! My experience is always top tier !! Always courteous,professional and attentive!!!!!! My experience is always top tier More

by PRESENSEOFAQUEEN Verified Customer Verified Customer

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They do a great job of telling me what my car needs and showing prices up front. showing prices up front. More

by heatherryan00 Verified Customer Verified Customer

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Victor was friendly and really explained what was needed on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. More

by Cheryl Verified Customer Verified Customer

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Dealership was quick and efficient in working on my car, was happy with the outcome. Very friendly staff was happy with the outcome. Very friendly staff More

by ALEJALVA42699 Verified Customer Verified Customer

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If I could give Landon a higher rating I would! My experience buying my new CX5 a few weeks ago was hands down the absolute best car buying experience I have ever had. I had two transactions in A My experience buying my new CX5 a few weeks ago was hands down the absolute best car buying experience I have ever had. I had two transactions in April. I purchased the current lease I had on a 2023 CX5 which I was giving to my daughter and then I needed a car to replace that I was looking at a Volkswagen a Buick and a Mazda. Landon started. building the relationship with me 2 years ago while I was waiting for service on my car. Just chatting he did a quick transfer of his contact card to my phone and I always looked for him when I went to the dealership. When I went to buy a car last May for my husband, we had a terrible experience at your dealership and we walked out (Landon wasn’t there. )and went straight over to Summers Buick and bought a new car there. I told Landon and Gwen about my experience and the fact that I was looking to buy a new car after this lease was up and they bent over backwards to make sure I was taken care of. For the first time in my life I felt great leaving a car dealership after buying a car. That says a lot because I’m 63 years old and I’ve purchased or at least quite a few cars in those years Landon Gwen and Robin were a fantastic team and it’s that team visual that clients like to see because you don’t feel like a number and you don’t feel like justanother sale. I spent more hours in your dealership over the last two months than I can count, and they always greeted me with a smile always answered my questions and never made me feel like a bother. I even brought them cookies when we came to pick up my car which I can assure you giving a gift of food has never been on my list for the person who is selling me a car. Great job to that team Landon, Gwen and Robin. Russ Darrow Mazda is very lucky to have you guys and because of them I guess I am a lifelong Mazda owner and Russ Darrow client. To Landon, Gwen and Robin thank you so much for putting the fun back into buying a car. That’s the way it should be.! Lori Eckhardt More

by LORI.A.ECKHARDT Verified Customer Verified Customer

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Friendly, fast, quality service. Responded fast and was flexible with scheduling as well as transparent with pricing. Responded fast and was flexible with scheduling as well as transparent with pricing. More

by jaklein25 Verified Customer Verified Customer

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It was a pleasant visit but I think I came at a very busy time I'd day because I waited for some time. Overall the service was good time I'd day because I waited for some time. Overall the service was good More

by KARINTH76 Verified Customer Verified Customer

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