Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda

Nick Mudd

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
106 Reviews

Industry Experience

3 yrs, 9 mos

4.6

106 Reviews

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106 Reviews of Nick Mudd

July 06, 2026

Dealership Rating
Employee Rating

All staff members involved were courteous also dealership was clean and comfortable never a bad experience More

by 53kingdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

Jul 07, 2026

Russ Darrow Metro Mazda responded

We’re thrilled that our team’s friendly service and clean, welcoming facility made each Mazda service visit enjoyable. Hearing you’ve consistently had positive experiences inspires us. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 05, 2026

Dealership Rating
Employee Rating

The service staff were very friendly and efficient. Nice area to wait, good updates good location More

by mbw1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba, LANDON HILL

Jul 05, 2026

Russ Darrow Metro Mazda responded

Thank you for highlighting how friendly and efficient our service staff was during your Mazda CX-70 appointment. We’re glad the waiting area was comfortable, the updates were helpful and the location convenient. Jalen Moore jalen.moore@russdarrow.com

July 03, 2026

Dealership Rating
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Always the best service. Nick is wonderful. I love my Mazda and I love this dealership. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Russ Darrow Metro Mazda responded

It’s fantastic to hear Nick provided top-notch service on your Mazda6. We’re delighted you love your vehicle and our team. Feel free to reach out when you need anything else. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

Dealership Rating
Employee Rating

All was done to my satisfaction. Neat and clean work shop . Will be back again More

by AMARGRAF
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

Jun 18, 2026

Russ Darrow Metro Mazda responded

Thanks for letting us service your Mazda5 and for recognizing our clean workshop. We’re glad everything met your needs. We look forward to having you back again. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

Dealership Rating
Employee Rating

Scheduling my appointment was quick and easy. Oil change and tire rotation were fast and friendly More

by CJCALIMLIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating and for trusting us with your Mazda CX-50. We’re delighted scheduling your appointment was effortless and that the oil change and tire rotation were fast and friendly. Jalen Moore jalen.moore@russdarrow.com

June 11, 2026

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Employee Rating

Keep in mind this is my first time having a service done at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely i More

by WHITNEYMARTINA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Miguel Mazaba

Jun 17, 2026

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Jalen Moore jalen.moore@russdarrow.com

June 04, 2026

Dealership Rating
Employee Rating

great team at Metro Mazda! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team! More

by gwenmcdonald7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 04, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to see your loyalty over the past four years and four vehicle purchases. Jalen, Zoe, Bruce, and Nick appreciate being part of your experience. Thank you for choosing us again. Jalen Moore jalen.moore@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

They were quick and helpful, offered me a car wash and the video inspection was a very nice addition More

by JSSTUDZINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Rueth

May 30, 2026

Russ Darrow Metro Mazda responded

We’re glad to hear we handled your Mazda CX-5 service promptly and assisted you effectively. It’s great that the complimentary car wash and video inspection enhanced your experience. Thank you for the five-star rating, and we look forward to serving you again. Jalen Moore jalen.moore@russdarrow.com

May 30, 2026

Dealership Rating
Employee Rating

Victor was friendly and really explained what was needed on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating! We’re glad Victor clearly explained today’s service and future maintenance while performing your oil change. Enjoy your Mazda. Jalen Moore jalen.moore@russdarrow.com

May 29, 2026

Dealership Rating
Employee Rating

Good Strait forward, simple, and nick was helpful. Got me in and out quick with a loaner More

by xiong3471
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

May 29, 2026

Russ Darrow Metro Mazda responded

Thank you for choosing us for your Mazda CX-50 service. We’re glad Nick kept the process straightforward and provided a loaner so you could get back on the road quickly. We appreciate your five-star review and look forward to helping you again. Jalen Moore jalen.moore@russdarrow.com

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