Nick Mudd

Keep in mind this is my first time having a service done at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely i at this location. I usually go to the greenfield location. But this was one of the worst experiences I’ve had in customer service. I was completely inconvenienced and treated like I was invisible and not important enough. Two weeks prior I came in and scheduled three services. Oil change, seatbelt inspection and sunroof inspection. I come in the day of the appointment and was told that I couldn’t wait on the car because it needed to be in the shop for a while (whatever that meant). I was told there were no loaners available. That’s understandable but my issue was why wasn’t that brought up when I made the appointment so that I could have reserved a loaner . Long story short I was given a courtesy uber home. I did not plan on being stuck in my house all day. I ended up getting a ride from my dad to run the errands that I needed to do that day. While I’m out and about I received a text from uber saying my driver was near by. Basically a ride was sent back to my house before I was even told that my car was ready. So I called cancelled the uber and had my dad bring me back to his house so that I can get picked up and brought back to my vehicle. I once again had to postpone my own plans to come back and get my car. I come back to get my car and was escorted to the cashier. I asked her if my car was being pulled around she said no. So I had to walk outside and look for my own car. I get in the car and the old sticker from my previous oil change was still in the windshield. So I had to go back in and ask about that and was told that you guys don’t do that anymore. At this point I’ve made up my mind that I won’t ever return to this location. I have gone to the greenfield location for the most minor service and been treated a thousand times better. I live 26 mins away from your dealership so all that back and forth could’ve been avoided. I could’ve really just waited for the service to be done because all of this happened in a two hour span. More

by WHITNEYMARTINA1 Verified Customer Verified Customer

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great team at Metro Mazda! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team! More

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They were quick and helpful, offered me a car wash and the video inspection was a very nice addition the video inspection was a very nice addition More

by JSSTUDZINSKI Verified Customer Verified Customer

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Victor was friendly and really explained what was needed on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. More

by Cheryl Verified Customer Verified Customer

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Good Strait forward, simple, and nick was helpful. Got me in and out quick with a loaner Got me in and out quick with a loaner More

by xiong3471 Verified Customer Verified Customer

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The Service team at RD Mazda is great. They always communicate well, listen to my input, and fit into my timeframe and budget They always communicate well, listen to my input, and fit into my timeframe and budget More

by ALICIAMLEMKE Verified Customer Verified Customer

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Dealership was quick and efficient in working on my car, was happy with the outcome. Very friendly staff was happy with the outcome. Very friendly staff More

by ALEJALVA42699 Verified Customer Verified Customer

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I have been a customer since 2019 when I purchased my vehicle. I have been a satisfied customer! Thank you for treating me well thank I can continue to return for the services I needed! vehicle. I have been a satisfied customer! Thank you for treating me well thank I can continue to return for the services I needed! More

by ponnieg Verified Customer Verified Customer

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Excellent service and good comunication skills very reasonable and understanding to what customers needs and wants reasonable and understanding to what customers needs and wants More

by TIARAMCPHAN Verified Customer Verified Customer

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Fast, professional My experience was fast, professional and courteous My experience with Russ Darrow was fast, professional and courteous and courteous My experience with Russ Darrow was fast, professional and courteous More

by BUSYMOM83 Verified Customer Verified Customer

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