My Kia had a problem, they fixed it!
Brian communicated via text and call and was available at the moment or soon after.
Brian communicated via text and call and was available at the moment or soon after.
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by Santiago.perez2
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Greenway Kia West responded
Santiago, thank you for sharing your experience. We’re glad Brian kept you updated with calls and texts and that our Kia service team was able to resolve the issue quickly. We appreciate you choosing Greenway Kia West in Orlando for your service needs.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
I go to Kia west for all my vehicle needs and the service
is great!!!
is great!!!
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by Valentina
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Keiara Lluberes
Aug 25, 2025 -
Greenway Kia West responded
Valentina, thank you for trusting us with all your Kia service needs. We’re thrilled to know you count on Greenway Kia West in Orlando for reliable care and great service every visit. We appreciate your loyalty and look forward to seeing you again.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Very happy with my service.
Tony was a big help, and made sure everything went smoothly. Will be returning to your dealership for future service.
Tony was a big help, and made sure everything went smoothly. Will be returning to your dealership for future service.
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by ccalcano1
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Greenway Kia West responded
Ccalcano, thank you for sharing your experience. We’re glad Tony made sure everything went smoothly and that you’re happy with your Kia service. We appreciate your trust in Greenway Kia West in Orlando and look forward to seeing you for future visits.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Tony was very friendly.
Did not take long to fix my visor. Thank you pat
Did not take long to fix my visor. Thank you pat
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by LEICHERINGP
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Greenway Kia West responded
Leicheringp, thank you for your kind words. We’re glad Tony provided friendly service and quickly fixed your visor. We appreciate you choosing Greenway Kia West in Orlando for your Kia service needs.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Tony was very helpful and made the process easy and
sufficient! Thank you Tony and Kia!
sufficient! Thank you Tony and Kia!
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by HOPEELAINA27
Verified Customer
Verified Customer
Aug 25, 2025 -
Greenway Kia West responded
Hopeelaina, thank you for recognizing Tony for his helpful service. We’re glad he made the process easy and efficient for you. We appreciate you choosing Greenway Kia West in Orlando for your Kia service needs.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
On Aug 5, I brought my car in for a windshield wiper
repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They
repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They didn’t have the part and were waiting on my warranty. He promised to call me before 1 PM the next day with an update never did.
On Aug 15, I got a random text saying an appointment was set for Aug 19 at 9:30 AM no call, no confirmation to check my availability.Mine you that’s 10 days later.Back in Nov 2024, I had a similar bad experience with him (Tony) rushed out, nothing explained about the diagnostics, and the car started making a weird noise on the way home to late to take it back. I called multiple times, spoke to Maria, and was told my advisor would call me back never happened today is August 2025🙂.
When I scheduled my appointment this Aug 5 with Maria front desk lady. I specifically said I did NOT want Tony as my advisor yet I still got Tony. I’ve been coming here since 2022 and used to have great experiences, especially with the Haitian advisor with dreadlocks (he transferred) and Advisor Jessica, who always gave updates within the first hour. At this point, I don’t know if this place is under new management now, The communication is terrible and it feels like no one cares about customer concerns anymore. It’s time to take my business elsewhere.
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by Henrylubin
Service Price Transparency
Aug 15, 2025 -
Greenway Kia West responded
Hi Henrylubin,
I’m truly sorry for the experience you’ve described and the repeated communication issues you’ve faced with our service department. We never want a customer to feel unheard or frustrated, especially when they’ve been loyal to us for years. I’d like the opportunity to speak with you directly to review what happened and see how we can make this right. Please contact me at markfoster@greenwayauto.com or call the dealership so we can address your concerns personally.
– Mark Foster, Service Manager
I have always had a positive experience when a visited
Sales and/or Service Departments.
Sales and/or Service Departments.
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by SM
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2025 -
Greenway Kia West responded
thank you for sharing your feedback! We’re glad to hear you’ve consistently had positive experiences with both our Sales and Service Departments here at Greenway Kia West. We appreciate your loyalty and look forward to your next visit.
– Mark Foster, Service Manager | markfoster@greenwayauto.com
Everyone was very professional from the person who walked
up to my car to the person who handled the whole transaction. Very courteous professional everything was done in a timely manner first time watching
up to my car to the person who handled the whole transaction. Very courteous professional everything was done in a timely manner first time watching a video while someone was fixing the car A+.
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by BELLBRENDA0525
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Greenway Kia West responded
Thank you for sharing your experience! We’re glad our Greenway Kia West Service Center team provided professional, courteous, and timely service from start to finish. We’re also happy you enjoyed receiving a video update during your Kia’s service—it’s one of the ways we keep customers informed every step of the way. We look forward to assisting you again. – Mark Foster, Service Manager (markfoster@greenwayauto.com)
Thanks for taking care of my car I will always come back
and refer others
and refer others
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by Ayonna
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you, Ayonna, for trusting us with your vehicle and for your kind words! We’re thrilled to hear that Brian Jones and Jesse Martins provided the service that keeps you coming back to Greenway Kia West. Your recommendation means a lot to our team. If you need anything in the future, please contact me at markfoster@greenwayauto.com. We look forward to serving you again!
— Mark Foster, Service Manager
Keiara is very informative.
She always takes care of me here at kia. She always keeps me confident about the services being done to my car. Keep up the great work !
She always takes care of me here at kia. She always keeps me confident about the services being done to my car. Keep up the great work !
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by etolozano
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Greenway Kia West responded
Thank you for your kind words! We’re thrilled to hear that Keiara, Brett, Brian, and Tony have consistently provided you with informative and confident service at Greenway Kia West. Our Orlando service team is committed to your satisfaction and vehicle care every visit. We appreciate your loyalty and look forward to serving you again!
– Mark Foster, Service Manager | markfoster@greenwayauto.com
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