Tom Alcorn | Page 38

Service Tech Kim Wolfram gave client to explore options!!! Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue w Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue without repair. Allowed client time to explore options (put $ into repair, put into new car, will car trade-in value decline without repair...) instead saying this is what needs repaired and how much. More

by MKGWEN Verified Customer Verified Customer

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Very good service They went above and beyond to figure out what was wrong with my car that I had only had a month and was in twice which in 10days They went above and beyond to figure out what was wrong with my car that I had only had a month and was in twice which in 10days More

by Unicorn725 Verified Customer Verified Customer

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10K Lincoln Service Mona handled my vehicle check-in for the 10K service and an owner notification as Mike my usual advisor was busy with another customer and he wanted t Mona handled my vehicle check-in for the 10K service and an owner notification as Mike my usual advisor was busy with another customer and he wanted to make sure I was handled quickly. Mona did a terrific job with the vehicle walk around and systems check. Everything was a go, all systems checked out and Mona soon had me checked in and turned over to the vehicle rental department. This was my first time using a loaner vehicle under the Lincoln service program. My loaner car, an MKZ was ready for me and Chris handle the paperwork quickly and before long I was down the road. A few hours later I received a phone call from Mike saying my Lincoln was ready. My vehicle pick-up and loaner turn in was equally as efficient as the write-up. Flawless!!!!! Klaben FL, what a great place to do business!!!!! More

by HOTROCK100 Verified Customer Verified Customer

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Great Service I'm always grated with a smile and given some of the best customer service. I never mind being there for any amount of time. Fair prices and great ser I'm always grated with a smile and given some of the best customer service. I never mind being there for any amount of time. Fair prices and great service that covers all my needs More

by Louis Verified Customer Verified Customer

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Tom Alcorn leads his service team (WINNERS) Tom Alcorn works with his service team as if your vehicle is their own person transportation. Rich Klaben has a good man leading, service team. Issue Tom Alcorn works with his service team as if your vehicle is their own person transportation. Rich Klaben has a good man leading, service team. Issue happens Rich and Tom get it handled. More

by Eric CHARGER Verified Customer Verified Customer

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Excellent service as usual Tom Alcorn took the time to ride along on a test drive to make sure the problem was fixed to my satisfaction. Good customer service Tom Alcorn took the time to ride along on a test drive to make sure the problem was fixed to my satisfaction. Good customer service More

by DAL.JAFFRAY Verified Customer Verified Customer

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Friendly, knowledgeable, no nonsense deals. If you are looking for a great car buying experience, klaben is the place. This is our third purchase. Bob Paytas, our salesman,always seems to know If you are looking for a great car buying experience, klaben is the place. This is our third purchase. Bob Paytas, our salesman,always seems to know just what we want. If it's not there, he finds it for you. All the staff including the service department are the best. More

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Took a few tries, but all appears to be fixed! I was having trouble with my touch screen - navigation and radio. It honestly had a mind of its own and was bouncing from screen to screen. I took i I was having trouble with my touch screen - navigation and radio. It honestly had a mind of its own and was bouncing from screen to screen. I took it in 3 different times, but the third time appears to be the charm. Joe French and Tom Alcorn were so patient with my frustration and really went above and beyond to get the problem solved. More

by Laura.Wimer Verified Customer Verified Customer

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Excellent Service Since my purchase of a Ford F150 I have been to Klaben Ford several times for both warranty work and Oil Changes. The service department has always b Since my purchase of a Ford F150 I have been to Klaben Ford several times for both warranty work and Oil Changes. The service department has always been very helpful and treated me as a valued customer. The work has always been above expectations. More

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Solved my issues quickly and very thoughtfully loaned a car I was in for a recall and oil change/tire rotation. After the tire rotation, there was considerable road noise. When I brought the car in they heard I was in for a recall and oil change/tire rotation. After the tire rotation, there was considerable road noise. When I brought the car in they heard the noise and immediately assessed the problem. I really appreciated not being upsold on new tires when I don't need them yet. Had an aleinment which solved the problem for now. Best of all, they loaned me a car to use since I had obligations, plus I live on the other side of town. I sure wish there was a Klaben in the Green area. Service is efficient and fairly priced. More

by DARLENEC21 Verified Customer Verified Customer

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