Tom Alcorn | Page 37

Outstanding commitment to complete customer satisfaction! The Klaben Ford Lincoln Service Center did not give up on a unique problem with a new 2017 Ford Taurus and even worked closely with a Ford Engineer to The Klaben Ford Lincoln Service Center did not give up on a unique problem with a new 2017 Ford Taurus and even worked closely with a Ford Engineer to resolve the issue. More

by Dave80 Verified Customer Verified Customer

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Terrible Experience with Ford Service I have now had my 2012 Ford Focus Se in service for the 3rd or 4th time due to issues with my transmission as well as other issues my car has had. I’v I have now had my 2012 Ford Focus Se in service for the 3rd or 4th time due to issues with my transmission as well as other issues my car has had. I’ve had good service with the Ford service team until this last visit on the 13th of December. My car started to have some shuttering every now and then when taking off as if it almost wanted to stall, the same issue it has had every other time. On the way to work my check engine light then came on for code p0420 which deals with catalytic efficiency. At this point I’m over this vehicle and all the issues it continues to have but shouldn’t. It has been nothing but issues since I got the car from Klaben Ford. But I tried to stick it out and have the parts warrantied out which seemed to help for a little while, but after the way I was spoken to and treated this last visit, I really want nothing to do with the vehicle any more. The salesmen at Klaben are fantastic but I myself will no longer deal with their service department. More

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Oil change, tire rotation, & also check brake grinding Great service from start to finish even if person you have appointment with is busy. So friendly & accommodating! And better price of services than a Great service from start to finish even if person you have appointment with is busy. So friendly & accommodating! And better price of services than any other dealerships around. More

by Sandy Verified Customer Verified Customer

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car experience I leased a focus before and was having issues with the motor. I ended up buying a used car from Joe and love it!! Service has been great the entire. T I leased a focus before and was having issues with the motor. I ended up buying a used car from Joe and love it!! Service has been great the entire. Thank you Klaben! More

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Service to our car We had a few issues with our Ford Explorer come up that have required some persistence and determination as a team to get resolved, but the team reall We had a few issues with our Ford Explorer come up that have required some persistence and determination as a team to get resolved, but the team really stepped up and went above and beyond to get it resolved! Appreciate it greatly! They have a great service dept and body shop! Thank you to Tom Alcorn, Nick Johnson, Ryan, and Mona for helping us get things figured out and fixed! It was also nice to meet Andy Bellian. Thank you to Mr Klaben, Tom, and Andy for being sure we were satisfied with the outcome. More

by Ginger2323 Verified Customer Verified Customer

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Great sales staff and managers Would recommend Joe when purchasing a new vehicle. Very knowledgeable about the vehicle and answered any questions that had. Jim Bills was great to al Would recommend Joe when purchasing a new vehicle. Very knowledgeable about the vehicle and answered any questions that had. Jim Bills was great to also work with on the deal. All in all a great experience from start to finish. Second note the service department is a little disheartening. My other truck has been there for going on two weeks and they can’t seem to find the issue with the truck. After two attempts to get my truck back to Virginia the same code came up twice. More

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Good customer service Klaben is an honest dealership who wants to make customers happy. They are kind and considerate. I will definitely return for future repairs and maint Klaben is an honest dealership who wants to make customers happy. They are kind and considerate. I will definitely return for future repairs and maintenance. More

by MMSt Verified Customer Verified Customer

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a pleasure to do business at Klaben Tom Alcorn and his team in service, Loretta, Joe, Mona and others are terrific. Klaben technicians know what they are doing. As a result of the great Tom Alcorn and his team in service, Loretta, Joe, Mona and others are terrific. Klaben technicians know what they are doing. As a result of the great service on the first 3 vehicles we purchased at Klaben in 2015, we just bought 3 more vehicles. Mike Cooney, Christine Klaben and the sales team made the process easy. It is really a pleasure doing business at Klaben. More

by maximus Verified Customer Verified Customer

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Great Service They did a great job,informed me of possible problems that may happen in the future,Will use in future for all my cars.Very professional. They did a great job,informed me of possible problems that may happen in the future,Will use in future for all my cars.Very professional. More

by RDCLARK54 Verified Customer Verified Customer

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Service Tech Kim Wolfram gave client to explore options!!! Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue w Service Advisor Kim Wolfram is awesome-understanding of client's position ( personal and financial issues), expressed concern on safety/health issue without repair. Allowed client time to explore options (put $ into repair, put into new car, will car trade-in value decline without repair...) instead saying this is what needs repaired and how much. More

by MKGWEN Verified Customer Verified Customer

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