Tom Alcorn | Page 28

Best Service In A Long Time I have had several issues with my vehicle recently (a 2017 F150), but Tom and the Team at Klaben Service in Kent have taken them each in stride. As o I have had several issues with my vehicle recently (a 2017 F150), but Tom and the Team at Klaben Service in Kent have taken them each in stride. As of last night, I *think* my alarm issue has been resolved, and I enjoyed an alarm-free night of sleep, finally! My truck was returned by Tyler, clean and exceeding expectation. I look forward to doing business in the future with them, and hope they keep up the great customer service I have recently received! Thanks a million Tom! Also worth noting, Nate has been CONSISTANT in his follow up, after getting me into the truck over 2 years ago... Thanks for the recent birthday wishes! More

by Rousse687 Verified Customer Verified Customer

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Great service as always. My service representative, Mario, is always very professional and courteous. They get the car in at time scheduled and get it back to me on a very tim My service representative, Mario, is always very professional and courteous. They get the car in at time scheduled and get it back to me on a very timely basis.. Tom Alcorn runs a great service department.. More

by Kaptain1 Verified Customer Verified Customer

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Great People to Work With We had a few issues with my new Ford Ranger when it arrived. The staff members at Klaben worked hard to get them all resolved and for that we deeply We had a few issues with my new Ford Ranger when it arrived. The staff members at Klaben worked hard to get them all resolved and for that we deeply appreciate their efforts. Thanks to everyone for their time and attention all our concerns.......it is much appreciated. More

by Bob E. Verified Customer Verified Customer

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Best Dealership in the World Another great experience from the Klaben service team. All staff members were courteous throughout the entire process and are a great example of why K Another great experience from the Klaben service team. All staff members were courteous throughout the entire process and are a great example of why Klaben Ford is such a phenomenal dealership. I would recommend this service center to anyone looking for vehicle needs. More

by mpalomb Verified Customer Verified Customer

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Quick brake job Service did a complete brake reline and replaced rotors on the back of my explorer. They got it done fast and the brakes work Well. Service did a complete brake reline and replaced rotors on the back of my explorer. They got it done fast and the brakes work Well. More

by joe Verified Customer Verified Customer

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The best Well I noticed on my f250 king ranch I had a rattle in my drivers door the Klaben team worked on it for couple of days. They finally replaced the door Well I noticed on my f250 king ranch I had a rattle in my drivers door the Klaben team worked on it for couple of days. They finally replaced the door trim, and no more rattling. I’m so glad to have a team like this. Next was the glove box wouldn’t latch right. The part needed ordered, they overnighted it so I would not have to wait two more days. That goes along way to letting you know they care about you as a customer. More

by firegav Verified Customer Verified Customer

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Excellent integrity I had some issues with my Fusion and took it to this dealer - They were awesome to work with and the price was reasonable and the work done was great. I had some issues with my Fusion and took it to this dealer - They were awesome to work with and the price was reasonable and the work done was great. I had an additional issue and expected to be ignored but not at this dealership they took ownership and made it right going above and beyond my expectations. Thank you to the collision center also for a great job I don't know who fixed my car but I am very happy with the results. More

by SCOTTNMELINDA Verified Customer Verified Customer

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"Forgotten in Time" I have had dealings with a great many dealerships and their service departments over the past +/- 50 years. These experiences have ranged from 'adequ I have had dealings with a great many dealerships and their service departments over the past +/- 50 years. These experiences have ranged from 'adequate" to "what the heck was I thinking". The last description became the norm about 15 - 20 years ago when competition was ramping up. You would think just the opposite would take place due to competition - but not all things fall in a linear/logical fashion. Then I discovered Klaben Ford Lincoln in Kent. Their attention to detail and the customers satisfaction goes well beyond adequate - to truly impressive realms. Each and every time has been an experience that conjures up long ago memories of dealerships and their service departments being your next door neighbor or some member of a community group you also were involved with. Their attention was YOU and your satisfaction. It really is a "family" once you join their club and they treat you accordingly. More

by marf2007 Verified Customer Verified Customer

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Great Service I always receive great service from everyone at Klaben Ford Lincoln whether I am buying a new vehicle or having a vehicle that I previously purchased I always receive great service from everyone at Klaben Ford Lincoln whether I am buying a new vehicle or having a vehicle that I previously purchased from Klaben Ford Lincoln serviced. I would highly recommend Klaben Ford Lincoln to anyone who is in the market for a new or used vehicle or in need of service on a vehicle they own. More

by pcampanizzi Verified Customer Verified Customer

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Always Klaben Klaben Ford always takes great care of us and their service dept us second to none!I trust Klaben for any and all service needs. Klaben Ford always takes great care of us and their service dept us second to none!I trust Klaben for any and all service needs. More

by MUNGER121962 Verified Customer Verified Customer

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