Tom Alcorn | Page 14

There is one reason I can give Klaben an excellent review. It is simply because of the outstanding service I get from Mona Crooks, my service advisor, and the technician who worked on my car. I'm sorr review. It is simply because of the outstanding service I get from Mona Crooks, my service advisor, and the technician who worked on my car. I'm sorry I didnt find out who the Tech was this time, but I was very happy with their workmanship. Mona is professional, conscientious, knowledgeable, and trustworthy. I know that she has my best interests at heart, and always goes the extra mile. She is the reason I return to Klaben for automotive service. More

by acdavis Verified Customer Verified Customer

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I will be taking my car in for the 5th time to get my sunroof fixed. I have a 2016 Ford Explorer that was a brand new purchase from this dealership so the sunroof is not aftermarket. The first visit was sunroof fixed. I have a 2016 Ford Explorer that was a brand new purchase from this dealership so the sunroof is not aftermarket. The first visit was because the controls wouldn’t work. The second time, the controls weren’t working again so they changed out the whole thing. Since they changed out everything in the sunroof, I have had leaks whenever it snows and gets to freezing temperatures outside and then warms up. The water goes through the front of the sunroof and gets the entire dash panel with all the electronics wet. When I have taken it in to be fixed for this, I get a shrug from the service people like this happens just because there is a sunroof and they can’t duplicate the problem when they run water over it. I am super frustrated and now in general, just supremely pissed off. I will be calling to take it in again today. They will want to charge me for the deductible for my extended warranty since the problem has now gone over a year. I feel like I’m getting the short end of the stick because it they probably won’t cover future issues that will come up form the massive amount of water that come in through the sunroof that didn’t leak until after they installed a new one. I hate submitting a bad review but I have had problems with a previous car at this dealership and I didn’t get a satisfactory resolution until I gave a bad survey. I shouldn’t have to be dealing with this problem for over a year. I went through my regular service rep first and the service manager for the fourth visit. I have pictures and video of the problem. More

by weavlet Verified Customer Verified Customer

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The Klaben Group is a professional organization from the top to the bottom. This is extremely rare for a business today! (BTW this is my wife’s fourth Explorer Limited from the Klaben Group) top to the bottom. This is extremely rare for a business today! (BTW this is my wife’s fourth Explorer Limited from the Klaben Group) More

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Great service start to finish. Had to start with Ford Corporate for a warranty issue, but Klaben was great start to finish. When my daughter buys her next car, we will start with K Had to start with Ford Corporate for a warranty issue, but Klaben was great start to finish. When my daughter buys her next car, we will start with Klaben. Thank you Klaben. More

by nikefire67 Verified Customer Verified Customer

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Awesome guy who beautifully fits in with all the awesome guys! I live forty five minutes away and will not go anywhere else❣️❣️❣️ guys! I live forty five minutes away and will not go anywhere else❣️❣️❣️ More

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Great service. Does what he says. I will recommend him to my friends for new cars Does what he says. I will recommend him to my friends for new cars More

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Great dealership went out of there way to help and provided excellent service .Thank you . provided excellent service .Thank you . More

by jrblakney Verified Customer Verified Customer

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FANTASTIC service as always ~ We only schedule with Kim Wolfram, as she is the best ~ she is the only reason we continue our ford services at Klaben ~ She always does everything she can to assist the custo Wolfram, as she is the best ~ she is the only reason we continue our ford services at Klaben ~ She always does everything she can to assist the customers ~ Excellent customer service skills and Extremely knowledgeable. 20 plus year Klaben customer!! More

by JDAVIS8176 Verified Customer Verified Customer

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Cordial. Accommodating. They are Helpful. Thorough. Extremely reliable I have used them for years and trust them Accommodating. They are Helpful. Thorough. Extremely reliable I have used them for years and trust them More

by TPITTINGER Verified Customer Verified Customer

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Although rating the people above topnotch, I must say the ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodat ENTIRE Klaben Team is outstanding. Walking into this dealership you feel comfortable and not pressured like other dealerships. Everyone is accommodating and friendly. We have dealt with the sales team, service team and Quicklane across the street. Can't say enough about this dealership-they make you feel like family. You will not be disappointed. More

by bstrig Verified Customer Verified Customer

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