Simon Chan

Great communication and notification upon arrival and at departure. Great explanation of services performed. Thank you. departure. Great explanation of services performed. Thank you. More

by ericgamel Verified Customer Verified Customer

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Communication was non-existent. I was told the wrong g thing over the phone. The appt was not supposed to take more than 30 min. I was there for 3.5 hours. I was not told when th I was told the wrong g thing over the phone. The appt was not supposed to take more than 30 min. I was there for 3.5 hours. I was not told when the car was complete and had to go check myself. Finally, the sensor was never reset and the warning light is still on which means another trip to the service dept. More

by ELISE.SCHOEFF Verified Customer Verified Customer

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Simon did a wonderful job! He was very thorough and did a great job of communicating with me explaining what all would be done and explaining the costs prior to the service. He was very thorough and did a great job of communicating with me explaining what all would be done and explaining the costs prior to the service. I will go the Simon every time. More

by mccallm4 Verified Customer Verified Customer

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I recently got my car repaired with the collision center. I have to say that they did an outstanding job. This is why I keep coming back: reliability. I have to say that they did an outstanding job. This is why I keep coming back: reliability. More

by TYMACIA.FLOYD Verified Customer Verified Customer

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Every department of Cobb County Toyota is fantastic. The body shop does excellent work and has helped me a lot with a previous vehicle involved in a collision, sales got me a great price for a great car The body shop does excellent work and has helped me a lot with a previous vehicle involved in a collision, sales got me a great price for a great car, and the service center is top notch, I wouldn’t trust anyone to service my car except the technicians at Cobb County Toyota More

by DEANSJOLIN Verified Customer Verified Customer

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Left with same issue as when I arrived Been there 3 times for same repair They also never reset vehicle correctly after maintenance is performed causing additional visits to get it reset times for same repair They also never reset vehicle correctly after maintenance is performed causing additional visits to get it reset More

by J M Verified Customer Verified Customer

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My appointment was at 8:40 am. I called at 1 pm and the diagnosis wasn’t complete. Received a call 30 minutes later saying I needed new brake pads. I approved the repair, but I I called at 1 pm and the diagnosis wasn’t complete. Received a call 30 minutes later saying I needed new brake pads. I approved the repair, but I was told the repairs wouldn’t be complete until the following day. I asked about a loaner car and I was told I could rent a car. This wasn’t what I expected to hear after my car had been with your service department all day. So, I will have to come back another day. B More

by Wood Verified Customer Verified Customer

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I had app for service it took 2 hrs for rotation of my tires not happy tires not happy More

by BRENDASUELEDFORD Verified Customer Verified Customer

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Simon communicates timely and effectively. He always makes additional effort to explain the content of the service to make customers understand where their money is spent. He always makes additional effort to explain the content of the service to make customers understand where their money is spent. More

by evanhuang.tw Verified Customer Verified Customer

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I have reviewed Simon before on my 3 different trips to Cobb County Toyota and the speech to text feature was not fixed and Simon told me they had called Corp and that particular function was down on the 2 Cobb County Toyota and the speech to text feature was not fixed and Simon told me they had called Corp and that particular function was down on the 2020 Highlanders and a software update would have to be issued and there was no ETA on that. Yet the very next day I was programming phone numbers into my Highlander and saw a button on my android phone that said off by the microphone, so I switched it to on and the speech to text feature has been working fine ever since. More

by Jerry Selby Verified Customer Verified Customer

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