Simon Chan | Page 46

i have been coming to this dealership for a long time and my service advisor has been Zach. He has been the best. This time Zach was not available and I use Simon Chan. Simon was outstanding and was easy to my service advisor has been Zach. He has been the best. This time Zach was not available and I use Simon Chan. Simon was outstanding and was easy to deal with. Great personality, very courteous, and it was a pleasure doing business with him. Now, I have 2 outstanding service advisors to handle my future repairs. More

by mac.jones Verified Customer Verified Customer

Report | Print

Simon was great. I had a great experience card got done quick and easily. I would recommend and I will come back. Very lovely service area to nice and clean bathroom I had a great experience card got done quick and easily. I would recommend and I will come back. Very lovely service area to nice and clean bathroom was up to par. I would definitely come back. More

by ZB Verified Customer Verified Customer

Report | Print

Simon was professional he listened and understood our concerns and provided a game plan to tackle the list of concerns. This was extremely helpful since we needed to prioritize to stay in budget. Our i concerns and provided a game plan to tackle the list of concerns. This was extremely helpful since we needed to prioritize to stay in budget. Our issues were address and completed in a timely manner. We will certainly return and would recommend this location. More

by Venusbercier Verified Customer Verified Customer

Report | Print

Always wonderful! Fair price, quick and proper service! Almost too quick, I didn’t have enough time to look at new cars! Thank you! Fair price, quick and proper service! Almost too quick, I didn’t have enough time to look at new cars! Thank you! More

by ELANS2 Verified Customer Verified Customer

Report | Print

Anthony Sullivan was professional and a pleasure to work with. Service was fast even for a Saturday. with. Service was fast even for a Saturday. More

by DONNAKRACHE Verified Customer Verified Customer

Report | Print

It was an ok It was ok It was ok It was ok It was ok More

by JACKLANG7 Verified Customer Verified Customer

Report | Print

Excellent services and customer service. Always knowledgeable and took time to explain me in detail the details of the service. Always knowledgeable and took time to explain me in detail the details of the service. More

by GERARDO.KUMMEROW Verified Customer Verified Customer

Report | Print

Very helpful! Clean waiting room with TV a on, and friendly knowledgeable staff who will walk you through anything you need. Clean waiting room with TV a on, and friendly knowledgeable staff who will walk you through anything you need. More

by parksisabella Verified Customer Verified Customer

Report | Print

The service on my car was really quick! Simon was polite and so helpful. I have made him my go to service guy whenever I bring my car in. Simon was polite and so helpful. I have made him my go to service guy whenever I bring my car in. More

by CJOHNPEER Verified Customer Verified Customer

Report | Print

We have had constant problems with the radio / infotainment system from the day we bought the car. The most recent service tech we visited contacted Toyota and after diagnostics Toyota determined infotainment system from the day we bought the car. The most recent service tech we visited contacted Toyota and after diagnostics Toyota determined we needed a new radio / infotainment system to be replaced under warranty. However, several weeks have past since then and the new unit has not arrived. This dealership appears to have very little interest in resolving our warranty-covered problem. One of the employees there told us that "Toyota can't afford to just replace radios" or something to that effect even after acknowledging the system was malfunctioning and is under warranty. For that reason I cannot recommend this dealership to anyone at this time. This problem has been dragging on for months with no resolution so far. We have no functioning radio or bluetooth since we bought the car in February (it's June now). I think the service tech is doing a good job and is trying to get the problem resolved, so I don't have any complaints about the service rep specifically. But no one knows when the new radio will arrive, apparently. I hope that will clear up soon. More

by RODY.CUNNINGHAM Verified Customer Verified Customer

Report | Print