Robert Madden

Robert was incredibly helpful and friendly. He was never pushy and was always willing to go the extra mile to explain things or help us out. Highly recommend! He was never pushy and was always willing to go the extra mile to explain things or help us out. Highly recommend! More

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My sales rep, Robert Madden was honest, responsive and stayed in touch with me throughout the purchasing process. Great customer service. stayed in touch with me throughout the purchasing process. Great customer service. More

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The dealership & the employees were very welcoming. There was plenty of inventory for the type of vehicle I was interested in. There was plenty of inventory for the type of vehicle I was interested in. More

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This was such a great experience! I came into the dealership close to closing time and Robert still took the time to help me. Never once making me feel rushed or a burden even after c I came into the dealership close to closing time and Robert still took the time to help me. Never once making me feel rushed or a burden even after closing. I can’t say how grateful I am for the wonderful service! More

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Dan was super awesome to work with. He understood my concerns and made sure my very first car purchase which was a BMW E90 2011 a smooth experience. Will love to buy my second car from He understood my concerns and made sure my very first car purchase which was a BMW E90 2011 a smooth experience. Will love to buy my second car from Dan. More

by plexusprashgaming Verified Customer Verified Customer

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I am so grateful for the outstanding assistance provided by “Robert Madden” and finance Mgr “Jayson Kirk”. In a world where 1st Class service is difficult to find through the entire process, these fine gent by “Robert Madden” and finance Mgr “Jayson Kirk”. In a world where 1st Class service is difficult to find through the entire process, these fine gentleman did a spectacular job from start to finish! I will be referring family and friends and will be returning for my next purchase, without question. Thank you again Gents and Happy Holidays.😎 More

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Great choice of well-equipped certified vehicles, clean and well-maintained showroom, last but not least, very friendly staff. and well-maintained showroom, last but not least, very friendly staff. More

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Helped me through the process of getting a new mini for my graduating daughter, when none were available. my graduating daughter, when none were available. More

by CHRISRENZI123 Verified Customer Verified Customer

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The BMW of West Chester is bright, clean and well laid out. The staff is friendly and welcoming and they go out of their way to make you feel comfortable. Robert Madden was a pleasure to work with on this out. The staff is friendly and welcoming and they go out of their way to make you feel comfortable. Robert Madden was a pleasure to work with on this purchase. He is professional and very knowledgeable and was able to answer all of our questions. Jayson Kirk was also a true professional and made the financing process easy to understand and manage. More

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I have been a loyal customer of West Chester BMW (and formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal with him, has been exceptional. Robert is not only incredibly knowledgeable but also patient throughout the entire process. He truly makes the car-buying experience stress-free and enjoyable. I look forward to working with him again when I purchase another vehicle after the new year. I highly recommend Robert Madden and West Chester BMW for anyone looking for a top-tier car-buying experience. More

by jackkelly Verified Customer Verified Customer

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