Robert Madden

Overall, my experience at the dealership was marked by high levels of professionalism and customer service. The friendly and helpful staff, coupled with the seamless purchase and paperwork process, made f high levels of professionalism and customer service. The friendly and helpful staff, coupled with the seamless purchase and paperwork process, made for an outstanding and satisfying experience. More

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Everyone was courteous, knowledgeable, low pressure and patient with every aspect of our car shopping and buying experience. patient with every aspect of our car shopping and buying experience. More

by kathykoch Verified Customer Verified Customer

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Robert Madden, sales representative, was exceptional. Very low key and made the selling of my X3 a very smooth and easy process. He took time to explain the various aspects of the car. He is to be com Very low key and made the selling of my X3 a very smooth and easy process. He took time to explain the various aspects of the car. He is to be commended. This is the second time I purchased a car at West Chester BMW and it has always been a positive experience. More

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Rob had great customer service and easy to work with. Did not waste my time. Did not waste my time. More

by fedelecr Verified Customer Verified Customer

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Top notch operation. Salesman was great. Worked with us to get us into exactly what we wanted. Very smooth. Easy to deal with. Salesman was great. Worked with us to get us into exactly what we wanted. Very smooth. Easy to deal with. More

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Robert was very easy to work with. We had not bought a new car in many years and so we had a lot of questions that he answered for us. The paperwork and delivery were straightforward w We had not bought a new car in many years and so we had a lot of questions that he answered for us. The paperwork and delivery were straightforward without any hitches. More

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Everything was fine, top notch. My only disappointment was with the Ceramic coating. I realize the Sales price is significant, but I also realize your out of pocket cost is a very My only disappointment was with the Ceramic coating. I realize the Sales price is significant, but I also realize your out of pocket cost is a very very small percentage of that amount. It would have been a nice gesture to have shown your appreciation to a loyal customer, (since early 90s), with a complementary coating. More

by lundaj Verified Customer Verified Customer

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Had an excellent shopping and buying experience with Robert. At the time of the initial visit, he already had the car prepared for me for a test drive. He did a great job of explaining the specs, feat Robert. At the time of the initial visit, he already had the car prepared for me for a test drive. He did a great job of explaining the specs, features and history of the vehicle. When it came time to purchase the vehicle, he and Nick had all the paperwork prepared ahead of time making the finalization of the purchase quick and efficient. More

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A very pleasant experience and easy to work with. The entire process didn’t take very long. I am pleased with my purchase. The entire process didn’t take very long. I am pleased with my purchase. More

by zk9575 Verified Customer Verified Customer

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Robert was incredibly helpful and friendly. He was never pushy and was always willing to go the extra mile to explain things or help us out. Highly recommend! He was never pushy and was always willing to go the extra mile to explain things or help us out. Highly recommend! More

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