Robert Madden
Robert Madden at BMW of West Chester
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Robert Madden

Client Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
142 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

5 yrs, 10 mos

4.9

142 Reviews

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142 Reviews of Robert Madden

March 22, 2025

Dealership Rating
Employee Rating

Rob had great customer service and easy to work with. Did not waste my time. More

by fedelecr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jayson Kirk

Mar 24, 2025

BMW of West Chester responded

We are pleased to hear that Rob provided great customer service and made the process easy for you. It is wonderful to know that your time was valued and not wasted. Thank you for choosing BMW of West Chester!

March 14, 2025

Dealership Rating
Employee Rating

Top notch operation. Salesman was great. Worked with us to get us into exactly what we wanted. Very smooth. Easy to deal with. More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2025

BMW of West Chester responded

We are thrilled to hear that you had a top-notch experience with us. Our team, especially our sales staff, strives to provide the best service possible, and it is wonderful to know that we were able to help you find exactly what you wanted smoothly and easily. Thank you for choosing BMW of West Chester!

March 10, 2025

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Employee Rating

Robert was very easy to work with. We had not bought a new car in many years and so we had a lot of questions that he answered for us. The paperwork and delivery were straightforward w More

by bill.phifer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nick Capparelli

Mar 10, 2025

BMW of West Chester responded

We are thrilled to hear that Robert made your car-buying process smooth and enjoyable. It is great to know he was able to answer all your questions and ensure the paperwork and delivery went off without a hitch. Thank you for choosing BMW of West Chester!

March 07, 2025

Dealership Rating
Employee Rating

Everything was fine, top notch. My only disappointment was with the Ceramic coating. I realize the Sales price is significant, but I also realize your out of pocket cost is a very More

by lundaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Mar 10, 2025

BMW of West Chester responded

We are glad to hear that you found everything to be top-notch during your purchase. We appreciate your honesty regarding the ceramic coating. While we strive to offer competitive pricing, we understand your perspective and will take your suggestion into consideration. Your loyalty means a lot to us, and we hope to continue serving you in the future. Thank you for choosing BMW of West Chester!

March 05, 2025

Dealership Rating
Employee Rating

Had an excellent shopping and buying experience with Robert. At the time of the initial visit, he already had the car prepared for me for a test drive. He did a great job of explaining the specs, feat More

by AE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Capparelli

Mar 06, 2025

BMW of West Chester responded

We are thrilled to hear that Robert and Nick provided you with excellent service. It is great to know that Robert had the car ready for your test drive and took the time to explain all the details about the vehicle. We are also glad that the purchasing process was smooth and efficient with all the paperwork prepared in advance. Enjoy your new car and thank you from everyone here at BMW of West Chester!

February 24, 2025

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Employee Rating

A very pleasant experience and easy to work with. The entire process didn’t take very long. I am pleased with my purchase. More

by zk9575
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2025

BMW of West Chester responded

We are delighted to hear that you had a pleasant and easy experience with us. It is great to know that the entire process was efficient and that you are pleased with your purchase. Many thanks from all of us here at BMW of West Chester!

January 20, 2025

Dealership Rating
Employee Rating

Robert was incredibly helpful and friendly. He was never pushy and was always willing to go the extra mile to explain things or help us out. Highly recommend! More

by dmustain
Purchase Time
Recommend Dealer
Yes
Jan 21, 2025

BMW of West Chester responded

We are delighted you had a helpful and friendly experience provided by Robert during your visit. Many thanks from all of us here at BMW of West Chester!

December 23, 2024

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Employee Rating

My sales rep, Robert Madden was honest, responsive and stayed in touch with me throughout the purchasing process. Great customer service. More

by mourar
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Capparelli

Dec 26, 2024

BMW of West Chester responded

We are so pleased Robert Madden provided an honest and knowledgeable experience during your visit. Many thanks from all of us here at BMW of West Chester!

December 13, 2024

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Employee Rating

The dealership & the employees were very welcoming. There was plenty of inventory for the type of vehicle I was interested in. More

by rcmc149
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nick Capparelli

Dec 13, 2024

BMW of West Chester responded

We are pleased to hear you enjoyed dealership and diverse inventory during your visit! Many thanks from all of us here at BMW of West Chester.

December 13, 2024

Dealership Rating
Employee Rating

This was such a great experience! I came into the dealership close to closing time and Robert still took the time to help me. Never once making me feel rushed or a burden even after c More

by PSU7699
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 13, 2024

BMW of West Chester responded

We are so gratified to hear Robert provided complimentary and diligent service during your sales visit. Many thanks from all of us here at BMW of West Chester!

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