Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger | Page 3

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
579 Reviews

Dealership Experience

19 yrs, 11 mos

4.7

579 Reviews

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579 Reviews of Robert Krueger

August 23, 2026

Dealership Rating
Employee Rating

Very precise and professional, along with efficient and clean. They went above and beyond my expectations for the service rendered. I was impressed and even had the thought of purchasing my next vehicle th More

by SEVITCH1971
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your note about our thorough and swift work, combined with a spotless finish during the service on your Ford Edge, highlights the high standards our team upholds. Hearing that you’re considering your next vehicle purchase with us means a lot to our team. Jeff Samp General Sales Manager 262-225-9010

August 22, 2026

Dealership Rating
Employee Rating

Nice new facility Everything was on time and very professional with a friendly attitude Thanks More

by Tgersonde
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your note about our new facility and timely, professional service means a lot to us. We’re glad our team provided friendly, on-time care for your Explorer. Jeff Samp General Sales Manager 262-225-9010

August 21, 2026

Dealership Rating
Employee Rating

It was my first visit and everything went well thank you I'm not a man of a lot of words More

by Jhutt91259
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 21, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the five-star rating. We’re glad your first visit and service on your Ford F-150 went smoothly. Jeff Samp General Sales Manager 262-225-9010

August 21, 2026

Dealership Rating
Employee Rating

Robart was very understanding & informational with me , when it came to getting the work on my truxkndine , he called me with every update . I love his customer service & would definitely recommend him to More

by WJOHNNAE165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your note about Robert keeping you updated throughout the service on your Ford Escape highlights our service department’s focus on clear communication. Hearing that his customer care made a difference means a lot to our team. Thank you for recommending Robert and our service department. Jeff Samp General Sales Manager 262-225-9010

August 20, 2026

Dealership Rating
Employee Rating

This dealership has the right people in the right places. ..thanks for the professionalism...we hope to continue this relationship... More

by DAVEANDSUZANNEDAVIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio, Mike McCulley , Alex in service dept.

Aug 20, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jeff Samp General Sales Manager 262-225-9010

August 16, 2026

Dealership Rating
Employee Rating

Had had previous mechanical work done and I brought truck back because truck had the same mechanical problem. Dealership did not fix the mechanical issue that I had paid on prior appointment which was hundre More

by DHICK30183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jeff Samp General Sales Manager 262-225-9010

August 13, 2026

Dealership Rating
Employee Rating

Always great customer service and I enjoy the services provided. Home vehicle pick up and drop off is very convenient. More

by CARI.STUDYVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Sandbach

August 09, 2026

Dealership Rating
Employee Rating

Very kind and responsive phone calls. appreciate being given a direct line! service was also quick. Wish the actual part prices were more reflective of me buying the part at the dealershi More

by S9northrup
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 09, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you! Robert and our team appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Jeff Samp General Sales Manager 262-225-9010

August 06, 2026

Dealership Rating
Employee Rating

Dealership has been thorough, courteous and not overly aggressive ! Service has been excellent staff always courteous and professional @ More

by masears622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing you found our service department thorough and respectful means a lot to our team, and we appreciate your five-star rating. We’re glad your Ford Mustang is in good hands. Jeff Samp General Sales Manager 262-225-9010

August 05, 2026

Dealership Rating
Employee Rating

He basically did not inform my warranty company that my truck had no previous water pump issues, When I asked him, he stated it's no need to More

by KNUNN750
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

Aug 09, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. Jeff Samp General Sales Manager 262-225-9010

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