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Robert Krueger

Overview Reviews (555) Inventory (307)

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Robert Krueger

Robert Krueger | Page 4

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7

555 Reviews

Overview Reviews (555) Inventory (307)

Dealership Experience

19 yrs, 10 mos

4.7

555 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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555 Reviews of Robert Krueger

June 08, 2026

Dealership Rating

Employee Rating

I appreciate the shuttle ride home. Service was efficient - in and out on the same day. Service was efficient - in and out on the same day. More

by erstremlow

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

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Jun 08, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Robert and the team are pleased the shuttle ride and same-day service met your needs. Thank you for the five-star rating and for trusting us with your Ford Escape. Jeff Samp General Sales Manager 262-225-9010

June 02, 2026

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Employee Rating

As I returned home from your service department I realized the hood of my vehicle was not secured. The hood latch was not completely closed and latched. This could have caused me a great deal of trou realized the hood of my vehicle was not secured. The hood latch was not completely closed and latched. This could have caused me a great deal of trouble and possible crash. Disappointed that the mechanics would not have caught this issue. Disappointed that Robert had not found this issue as he drove it to the front of your service station for me to return home in an unsafe manner. $200 not well spent and cannot recommend your service department with such a grievous mistake in safety. More

by Jdegnor

Verified Customer

Recommend Dealer

Other Employees Tagged: Robert Krueger

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Jun 10, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns. Please reach out to us directly. Jeff Samp General Sales Manager 262-225-9010

June 02, 2026

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Employee Rating

They work well with the customers needs and the service writer keeps you informed And the pick up and delivery service is great for busy first shift people writer keeps you informed And the pick up and delivery service is great for busy first shift people More

by SCHWARZJAMES650

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the five-star review. We’re glad our service writer kept you informed and that our team addressed your Ford service needs. It’s great the pick-up and delivery option fit your busy schedule. Jeff Samp General Sales Manager 262-225-9010

June 02, 2026

Dealership Rating

Employee Rating

They listend to what I was explai ned to them. Was kept informed of the progress. Was kept informed of the progress. More

by Curcihomesllc

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

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Jun 02, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

We’re pleased our team listened carefully and kept you informed during your Ford F-150 service. It’s rewarding to know the updates and attention made your visit a positive one. Jeff Samp General Sales Manager 262-225-9010

June 01, 2026

Dealership Rating

Employee Rating

Happy, long time customer. Happy, long time customer. Happy, long time customer. Happy, long time customer. Happy, long time customer. Happy, long time customer. Happy, long time customer. More

by wb.dodge.mail

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

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Jun 01, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

It’s fantastic to know that you’ve remained happy with us for so long. Your loyalty as a long-time customer inspires our entire team. Thank you for your continued support. Jeff Samp General Sales Manager 262-225-9010

May 30, 2026

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Employee Rating

They identified the problem I had and fixed it, recommended some other services which were completely to my expectations recommended some other services which were completely to my expectations More

by Doug.eberle10

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

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May 30, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

We’re glad you’re pleased with how Robert and the team addressed your Ford Edge’s issue and suggested additional services. It’s great to know those recommendations matched your expectations. We look forward to assisting you again. Jeff Samp General Sales Manager 262-225-9010

May 30, 2026

Dealership Rating

Employee Rating

Efficient, friendly, super clean customer area. Excellent. Service provided useful updates and got me exactly what I needed. Excellent. Service provided useful updates and got me exactly what I needed. More

by Kara.elgersma

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

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May 30, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for highlighting our efficient and clean customer area. We’re glad our service updates kept you informed and delivered exactly what your Ford needed. We look forward to assisting you again. Jeff Samp General Sales Manager 262-225-9010

May 26, 2026

Dealership Rating

Employee Rating

Boucher makes repairs very easy, and in this case working in the Boucher group for my car repaired helped as the follow up repair from the original could be coordinated between dealerships. I very much appre in the Boucher group for my car repaired helped as the follow up repair from the original could be coordinated between dealerships. I very much appreciate the shuttle service as well, it makes things very convenient. More

by BRYAN.MEIXNER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 26, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

It’s great to hear that Robert and our team made the repair coordination so seamless for you. We’re glad the shuttle service added that extra convenience to your day. Enjoy your Ford and feel free to reach out whenever you need us. Jeff Samp General Sales Manager 262-225-9010

May 23, 2026

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Employee Rating

Great service, quick easy! Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great! Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great! More

by SHAWN.HOFSTETTER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charles Pleugers, Errick Clay, Tim Cesar, Norma Ocasio, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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May 23, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team could make the service on your Ford F-250 quick and clear, and that the video overview added value to your visit. Thank you for recommending us, and we look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

May 13, 2026

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Employee Rating

Robert took care of everything with my warranty work. He kept me informed and went back to Ford to make sure I was covered He kept me informed and went back to Ford to make sure I was covered More

by CHADBAIER13

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

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May 13, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

It’s great to know that Robert handled your Ford warranty work and kept you informed every step of the way. We’re glad he made sure your coverage was secured. Thank you for trusting us with your F-150 service. Jeff Samp General Sales Manager 262-225-9010

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