Tim Cesar

Tim Cesar assisted the whole process. Great job. Very thankful. Prompt follow-ups mean a lot when it comes to my truck service and Tim nails it. Will return in the future and request Tim Great job. Very thankful. Prompt follow-ups mean a lot when it comes to my truck service and Tim nails it. Will return in the future and request Tim to schedule. More

by Gtownfour Verified Customer Verified Customer

Print

Guy in the service department was awesome, but the mechanic screwed up! They left the oil filler cap next to my windshield wipers and oil misted out of the valve cover all over everything on the drive mechanic screwed up! They left the oil filler cap next to my windshield wipers and oil misted out of the valve cover all over everything on the driver side of the engine compartment! I put the filler cap on myself and had to clean all the oil off hoses, wires, and anything else around the valve cover! I'm worried about the rest of the oil change now! More

by MARK97564 Verified Customer Verified Customer

Print

Professional and personal. Done Tim was very helpful in explaining the recall. He then put it in layman's terms that I would understand and why it was important. Done Tim was very helpful in explaining the recall. He then put it in layman's terms that I would understand and why it was important. More

by pbuehler77 Verified Customer Verified Customer

Print

Great experience. I've recommended Boucher Ford to others. Service Department did a great job on some warranty work. Thank you! I've recommended Boucher Ford to others. Service Department did a great job on some warranty work. Thank you! More

by DAVIDW075 Verified Customer Verified Customer

Print

On August 12 2026 I had made an appointment a week in advance for a dash warning indicator light appeared on my dash on my 2019 Ford F250 Lariat diesel with only 124657 miles. The appt, was set up a week advance for a dash warning indicator light appeared on my dash on my 2019 Ford F250 Lariat diesel with only 124657 miles. The appt, was set up a week later. During that week I stopped at a gas station and some how water was in the diesel fuel which added to the problem. They came to pick up the truck at 7:30 AM to take it to the dealer. It arrived at 7:45 AM . I know this because of their texts that inform you when it arrives. I also have an expensive Security system that confirms this. At this point they drive the truck out to the parking lot and it just sits there until 1:58 PM before anyone starts to even look at it. I printed out a letter of all the service I wanted performed. The warning light showed a part called a " air Charge cooler" needed to be replaced $417.38. I requested a " The works " oil change" to be performed. They change the oil and rotate the tires and check PSI in all 4 tires, Give a complete truck inspection, top off all fluid levels and check all filters. They replaced the air filter, the cabin filter, and because of the water in the fuel they replaced the fuel filters (2). This service took (3) days to perform. I lost 3 days off work because of no vehicle. The total cost of the oil change is suppose to be $129.00 and repairs totaled $1451.96, If that wasn't bad enough at the high price for service the valet who brought the truck back told me how how rough the drive home was. I didn't understand why it was rough to ride home. The next day I went out to get in my truck and the Expensive Security didn't warn me that the system was active. Also the remote start failed to operate. The security system wouldn't even activate nor was the remote start working. I got in the truck and could smell diesel fuel. I thought it was just because they changed the fuel filters and probably was fuel on the engine. I started the truck and check the tires for PSI and found on the dash the rear tires were set at 84 and 85 pounds and the front tires were at 63 and 64 PSI even though I requested that they ALL be inflated to 70 #'s. I called and requested that the service Manager " Alex " return my call. It went unanswered until 1 week later when I called again after noticing that I had gone through $150.00 in diesel fuel in 5 days which normally is only around $60.00. While out with the truck I walked around the front of the truck and saw Diesel fuel dripping out from under the front of the vehicle heavily. I called the manager the next day and he could not understand how this could have happened and offered no excuse why this could be Happening that they only changed the fuel filters. When telling him of all the bad service that was encountered that I paid big dollars to perform, His answer was to look to find a different Service Center then. This comes from a. service Center that prides themself and has an out going message on their phones that their NEW facility is STATE of the ART and was just completed last fall. I will take his advice and look for a dealer that performs the work that they charge highly for and don' t do. I will be sending a copy of this to the BBB to let others make wiser decisions More

Print

I took my vehicle in for service, the SAME DAY I took delivery of the vehicle, with a driveability issue not identified on my initial test-drive. My concern was not resolved after several visits. I was t delivery of the vehicle, with a driveability issue not identified on my initial test-drive. My concern was not resolved after several visits. I was then told they couldn't fix it because they could not find the cause of the concern. The driveability concern exists and remains. I even drove with the tech in order to duplicate and verify said concern. Again, all this after only a few hours of being in my possession. I am not a happy customer and other than a brand new vehicle on order and the associated accessories that I need to order, for that vehicle, I don't know if I will ever return for service or maintenance. The vehicle in question will be going to another Ford store for repairs, sorry Boucher service. More

by HYPERJOHNNY Verified Customer Verified Customer

Print

Everything went well and smoothly. With the Service. I had a great experience with the dealership. Everyone was friendly, professional, and very helpful throughout the entire process. With the Service. I had a great experience with the dealership. Everyone was friendly, professional, and very helpful throughout the entire process. They made everything easy and stress free, and I felt like I was treated fairly. I would definitely recommend this dealership to anyone looking for great service and a positive experience. More

by bigszabo Verified Customer Verified Customer

Print

Prompt and my Transmission never shifted better, very well done ?? Explained what they performed perfectly well done ?? Explained what they performed perfectly More

by hvacjackb Verified Customer Verified Customer

Print

Really friendly, really professional, but really expensive Really friendly and professional overall. Everyone was helpful and easy to work with, but the pricing was definitely on the expensive side. expensive Really friendly and professional overall. Everyone was helpful and easy to work with, but the pricing was definitely on the expensive side. More

by KRIEGER.JS Verified Customer Verified Customer

Print

Had had previous mechanical work done and I brought truck back because truck had the same mechanical problem. Dealership did not fix the mechanical issue that I had paid on prior appointment which was hundre back because truck had the same mechanical problem. Dealership did not fix the mechanical issue that I had paid on prior appointment which was hundreds and hundreds of dollars. More

by DHICK30183 Verified Customer Verified Customer

Print