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Charles Pleugers
Charles Pleugers at Gordie Boucher Ford of Menomonee Falls

Charles Pleugers

Service Assistant Fleet Supervisor

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.8
156 Reviews

Dealership Experience

14 yrs, 9 mos

Industry Experience

28 yrs, 8 mos

4.8

156 Reviews

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156 Reviews of Charles Pleugers

August 11, 2026

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Employee Rating

After being told by a different dealership we needed a new engine in our motorhome, Boucher was much more thorough and found that all we needed were some fairly minor parts replaced. Our service contact, More

by joepatack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ? Clay

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Aug 11, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your mention of Charles keeping you informed throughout the repairs shows how much our service department values clear communication. Our team is pleased we could conduct a thorough inspection of your Ford motorhome and replace only the necessary parts. Knowing you felt well cared for throughout the process means a great deal to us. Jeff Samp General Sales Manager 262-225-9010

August 06, 2026

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Employee Rating

Dealership has been thorough, courteous and not overly aggressive ! Service has been excellent staff always courteous and professional @ More

by masears622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Errick Clay, Tim Cesar, Norma Ocasio, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Aug 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing you found our service department thorough and respectful means a lot to our team, and we appreciate your five-star rating. We’re glad your Ford Mustang is in good hands. Jeff Samp General Sales Manager 262-225-9010

August 03, 2026

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Employee Rating

Excellent service by the service manager and the service team providing exterior of my vehicle detail cleaning where they knew I was waiting for my vehicle and they provided exceptional customer service tod More

by Calvin.Frazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Errick Clay, Mel Ehnert , Kory lambert

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Aug 03, 2026

Gordie Boucher Ford of Menomonee Falls responded

Charles and our service team appreciate you highlighting the care you received today. We’re glad we could complete the exterior detail on your Chevrolet Cruze Limited while you waited. We look forward to assisting with your vehicle care again soon. Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

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Employee Rating

I came in to buy tires as an employee and they helped find the right ones. More

by LOEHRL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emil English, Robert Krueger, Errick Clay, Tim Cesar, Norma Ocasio, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team guided you to the best tire options for your Nissan. Thank you for the 5-star review. Jeff Samp General Sales Manager 262-225-9010

July 17, 2026

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Employee Rating

Mel, Eric, and Charles are very helpful and knowledgeable in the commercial service division. I have 2 commercial vehicles and am a regular service patron. Jonas in the mobile service division is also a grea More

by Bill Champion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Errick Clay, Andy Budd, Mel Ehnert , Jonad Stidham - mobile service technician

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Jul 17, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate your continued trust in us for servicing your Ford E350. We’re glad Mel and Charles have offered helpful, knowledgeable support, and that our mobile service team continues to meet your needs efficiently. Your recommendation means a great deal to us. Jeff Samp General Sales Manager 262-225-9010

July 02, 2026

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Employee Rating

Awesome place! Great Advisors! I always work with Tim! The dealership overall is awesome!!! Keep up the good work More

by TIA.HARMON0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milan Fridl, Alex Hienz, Tim Cesar, Lucas Schulz, Alicia Bey, Mel Ehnert, Tia Harmon

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Jul 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the 5-star review and for always working with Tim on your Infiniti QX30 service. It’s wonderful to know our advisors are meeting your expectations. We appreciate your kind words and look forward to supporting you again. Jeff Samp General Sales Manager 262-225-9010

June 18, 2026

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Employee Rating

Work was done in the time frame discussed and all repairs were thoroughly communicated through the duration of the process More

by Marriott Construction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Errick Clay

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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad our team completed your Ford repairs within the agreed timeframe and kept you informed throughout the process. Your five-star rating means a lot to us. Thank you for trusting us with your vehicle. Jeff Samp General Sales Manager 262-225-9010

May 23, 2026

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Great service, quick easy! Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great! More

by SHAWN.HOFSTETTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Errick Clay, Tim Cesar, Norma Ocasio, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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May 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team could make the service on your Ford F-250 quick and clear, and that the video overview added value to your visit. Thank you for recommending us, and we look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

March 26, 2026

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Employee Rating

The service writers were friendly and nice. My oil change, tire rotation and window programming took 3 hours! Seems excessive. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 30, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Melvin Ehnert melvin.ehnert@boucher.com

March 01, 2026

Dealership Rating
Employee Rating

Well I came for F150 o get a Oil change and I been for other services Repairs And the Service Technician does a fine Job getting Me in for Service . Thank You Broucher Ford 🙏🏿👍🏿👍🏿 More

by Nelsonck.cn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Errick Clay, Tim Cesar, Norma Ocasio, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Mar 01, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hearing that our technicians could get your Ford F-150 in quickly and provide reliable service is fantastic. We appreciate your trust in us to care for your truck and look forward to serving you again. Thank you for taking the time to leave a review. Melvin Ehnert melvin.ehnert@boucher.com

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