Disrespectful, rude, condescending, not helpful or
understanding, unprofessional, unkind, cold, deceitful, complete waste of time.
understanding, unprofessional, unkind, cold, deceitful, complete waste of time.
More
by Tjawson
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Jeff Samp
General Sales Manager
262-225-9010
Knowledgeable and helpful assistance from Robert Krieger,
and other staff My past experience at the dealer and my experience yesterday has always been excellent
and other staff My past experience at the dealer and my experience yesterday has always been excellent
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by jpitrof2
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Krueger
Jul 16, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
We’re thrilled Robert and our staff provided knowledgeable assistance for your Ford F-150 service. It’s wonderful to know both your past visits and yesterday’s experience have been excellent. We look forward to helping you again on your next service.
Jeff Samp
General Sales Manager
262-225-9010
They'll get it right, eventually.
It will take a few attempts. Robert seems to genuinely try.
It will take a few attempts. Robert seems to genuinely try.
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by ESSERK4
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Krueger
Jul 19, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns.
Jeff Samp
General Sales Manager
262-225-9010
Everything was looked at well and explained good.
Great staff. Would come back for more work when needed in the future.
Great staff. Would come back for more work when needed in the future.
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by DEANNA
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Krueger
Jul 13, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for sharing your experience. We’re glad our team provided thorough inspections and clear explanations for your Ford service. We look forward to helping you again in the future.
Jeff Samp
General Sales Manager
262-225-9010
Everything was done to my satisfaction.
Everyone was helpful especially the salesperson Tim Nolan, helped me with some settings. I'm an older lady and needed some help.
Everyone was helpful especially the salesperson Tim Nolan, helped me with some settings. I'm an older lady and needed some help.
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by djblank16
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Krueger
Jul 12, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Robert and our service team are delighted to hear everything met your expectations. It was a pleasure assisting you with your Ford Escape settings and making sure you felt supported. Thank you for choosing us.
Jeff Samp
General Sales Manager
262-225-9010
Everything was fixed to my satisfaction.
Like the service of picking up your car and bringing it back. Very convenient.
Like the service of picking up your car and bringing it back. Very convenient.
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by djblank16
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Krueger
Jul 12, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for your feedback. We’re pleased Robert and our team resolved your Ford Escape to your satisfaction and that the pickup and delivery service made things convenient for you.
Jeff Samp
General Sales Manager
262-225-9010
Robert kept me informed as service was progressing Will
continue to have my vehicles serviced at Gordie Boucher
continue to have my vehicles serviced at Gordie Boucher
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by RWSMRS
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Krueger
Jul 06, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thanks for letting us know about your experience. Robert was glad to keep you informed during your Ford service. We look forward to assisting with your future maintenance.
Jeff Samp
General Sales Manager
262-225-9010
He’s a great service writer thanks i like the dealership
for service and for new products repairing the mustang
for service and for new products repairing the mustang
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by Csakac
Verified Customer
Verified Customer
Service Price Transparency
Jul 05, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Robert is pleased to hear he provided great support during your Ford Mustang repair. We’re happy you valued both the service and the chance to explore new products. Thank you for the five-star rating.
Jeff Samp
General Sales Manager
262-225-9010
I got checked in quick and I was impressed with the
camera system being able to show I needed an alignment. One of the best places I've been to for service.
camera system being able to show I needed an alignment. One of the best places I've been to for service.
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by jankebryan
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Krueger
Jul 04, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for the 5-star rating on your Ford Escape service. We’re glad the check-in process was quick and that our camera diagnostics highlighted the alignment need. It’s rewarding to be among your best service experiences.
Jeff Samp
General Sales Manager
262-225-9010
Good service.
And professional Would come back for future service needs Also take good care of my cars
And professional Would come back for future service needs Also take good care of my cars
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by Phamrick
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Krueger
Jul 02, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for sharing your experience. We’re pleased to have provided professional service and taken good care of your Ford. We look forward to welcoming you back for future maintenance.
Jeff Samp
General Sales Manager
262-225-9010
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19 yrs, 10 mos
