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Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger | Page 2

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
547 Reviews

Dealership Experience

19 yrs, 9 mos

4.7

547 Reviews

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547 Reviews of Robert Krueger

July 02, 2026

Dealership Rating
Employee Rating

Good service. And professional Would come back for future service needs Also take good care of my cars More

by Phamrick
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your experience. We’re pleased to have provided professional service and taken good care of your Ford. We look forward to welcoming you back for future maintenance. Jeff Samp General Sales Manager 262-225-9010

July 02, 2026

Dealership Rating
Employee Rating

Main frustration was communication. And then vehicle wasn't complete at pick up so needed to return it for another day and still lacked commutation. I would call and leave a message and More

by TONY.ROOS
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

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Jul 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. Jeff Samp General Sales Manager 262-225-9010

July 02, 2026

Dealership Rating
Employee Rating

First time using this dealership, everyone was nice and cordial, very knowledgeable. I would most likely use this dealership again for Service. More

by MOCHA_MAN1
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad your first service visit for your Ford Fiesta was such a positive experience and that our team was friendly and knowledgeable. Thank you for your feedback, and we look forward to assisting you again for future service. Jeff Samp General Sales Manager 262-225-9010

July 02, 2026

Dealership Rating
Employee Rating

Prompt, respectful, knowledgeable, and professional. Robert was great to work. Work was done in a timely manner and enjoyed the video that was sent to me to review. More

by javeley
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for highlighting Robert’s prompt and professional assistance. We’re glad the timely service and the overview video met your expectations. We appreciate you trusting us with your Ford and look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

June 28, 2026

Dealership Rating
Employee Rating

Always give great friendly service. I feel confident with the work that is done to my vehicle. More

by lindakrause17
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 28, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your 5-star rating. We’re glad our friendly service helps you feel confident in the work performed on your Ford Escape. Robert and our team appreciate your trust and look forward to serving you again. Jeff Samp General Sales Manager 262-225-9010

June 23, 2026

Dealership Rating
Employee Rating

I brought my car in for maintenance. Norma was upfront and honest with me and I appreciate that. More

by Bryan Corcoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio , Norma Ocasio

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Jun 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate you highlighting Norma’s transparent approach during your Ford Edge maintenance. We’re glad you felt informed throughout the service. Please let us know if there’s anything else we can help with. Jeff Samp General Sales Manager 262-225-9010

June 23, 2026

Dealership Rating
Employee Rating

The service staff was polite, willing to explain all details about the service, price came in under quote. Very please with every aspect at this time. More

by 34tdhartwig
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad that our team provided clear explanations and a courteous experience while servicing your GMC Acadia. It’s great that the final cost came in below your estimate. Thank you for sharing your positive feedback. Jeff Samp General Sales Manager 262-225-9010

June 17, 2026

Dealership Rating
Employee Rating

Great dependable service, service people on top of everything, work completed in a timely manner, More

by Rcolo1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for recognizing Robert and our team’s dependable service. We’re glad your Ford Fiesta was taken care of promptly. We appreciate your five-star feedback and look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

June 16, 2026

Dealership Rating
Employee Rating

Friendly and helpful staff Staff is friendly and helpful. Online booking was easy to use. More

by Joannagrossi2018
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 16, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s great to know our team made everything feel welcoming and that online booking was easy for you. We’re glad the service on your Ford Explorer went smoothly. We look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

June 12, 2026

Dealership Rating
Employee Rating

If it wasn't for Robert, I would change dealerships. I do not like having to return several times because issues were not taken care of. Robert ultimately gets the jobs done but the shop has to do a bet More

by Lkimmel
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 15, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad that Robert is always able to help, and we hope to see you again! Jeff Samp General Sales Manager 262-225-9010

Jun 12, 2026

Lkimmel responded

Robert K. in service and Joe J. in sales deserve 5 out of 5 in reviews. They are just about the only reasons I haven’t changed dealerships. Robert ultimately gets my service requests satisfied but the shop needs to do a more thorough job the first time to avoid return trips by me to finish service and keep me from changing dealerships.

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