Robby Deveer

Everything was great except, the last time I brought my car in for an oil change, they gave me two maintenance items that needed to be done that I haven’t done yet and this time I brought it in, the techs car in for an oil change, they gave me two maintenance items that needed to be done that I haven’t done yet and this time I brought it in, the techs said those items did not need to be addressed. So that tells me that either the previous visit assessment was wrong or the techs this time didn’t do an accurate assessment which is concerning either way. I pay the extra money to have a dealership do my oil changes to ensure everything is don’t correctly and to extend the life of my vehicle. If the techs are to a subpar job, what’s the point of bringing it to a dealership? More

by tiffkaytay Verified Customer Verified Customer

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I was messaged by Marsha telling me that the dealer wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to se wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to see something I liked and I figured I’ll take a shot and go back and see how much Norm Reeves will offer me and when they evaluated my vehicle, they gave me a price that was not a high demand offer after looking at my private sales option and trade in options KKB has a trad in value showing $20,954 . The max offer with Mohammed went from $18,000 to 20,000. I said no thank you give me my keys. I originally wanted $26,050 but I was willing to do $25,000 the bank manger or who ever the xxxx it was with Mohammed seem to be cocky because I was not accepting their offer and at that point I just wanted my keys back and instead of him more professional and saying “sir we apologize, but we cannot offer you more here is your key” he instead wanted to argue with me to the point he told me that they did not come to my house and knock on my door and made come out to get an offer and to get in a truck that I wanted, I said yes you did I got a message from Marsha telling me you would offer me a high demand offer which its a bull crap offer therefore give me my keys. As I step out looking for my vehicle, my vehicle is nowhere to be found. They had parked it all the way in the back of the lot when I had parked it in front of your dealership. Management Sales there sucks. No ethic and no respect when a customer says no is no…… I should had learned my lesson from the first experience I had with another rep not to long ago when purchasing a 2025 Rav More

by edwinventura46 Verified Customer Verified Customer

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The dealership is good close to home clean and the service consultant is very good service consultant is very good More

by pedrogales Verified Customer Verified Customer

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professional, respectful and time sensitive i will be confident to referred a family member or a friend. confident to referred a family member or a friend. More

by arashid01 Verified Customer Verified Customer

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Thank you for taking care of my suv recall greatly appreciated my neighborhood home area appreciated my neighborhood home area More

by tinachap12345 Verified Customer Verified Customer

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I am rating a 5 for the Sevice dept. Sales is a 1 star due to the sales person not wanting to honor the true car pricing or 39700. Sales Rep was good the Manager was the issue wanted to Sales is a 1 star due to the sales person not wanting to honor the true car pricing or 39700. Sales Rep was good the Manager was the issue wanted to purchase it however wanted to sale me it for 41500. Added tint and tire locks. Lost a 40000, Guess I'll take my money to another dealership. More

by romeo1340 Verified Customer Verified Customer

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Service guy was polite and straight forward. Easy to deal with. Would come back to see him. Easy to deal with. Would come back to see him. More

by eduardo Verified Customer Verified Customer

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Outstanding, thank you for great service. I will be back! Staff is wonderful and informative I will be back! Staff is wonderful and informative More

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