Rob Simon

I was in for an air bag warranty repair. Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental car Gavin had arranged for all in one stop. Professional. I heard from Gavin on Monday about the progress - he asked if I would be okay if the repaired spilled into Tuesday. No worries. We picked our Fusion up Tuesday afternoon. 10 minutes later, we realized the fan blower motor for the heater/defroster was not working. But here is where the rest of the team sprung into action. We returned to the dealer. After confirming, yes, it wasn't working - Anthony told us they need to take the dash back out to diagnose and repair. He got back on the phone with Enterprise, and ten minutes later - we had a vehicle for the night. I heard from Gavin on Wednesday. During the reassembly of the dash panel for the air bag repair, the wiring socket for the blower motor had gotten knocked loose. It happens. Easy fix. Plug back in and off we went. Can't say enough about Gavin and the team in his absence on his day off. Professional effort from start to finish. Well done. More

by Tom Walter Verified Customer Verified Customer

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The employees at Klaben seem very professional they do a great job with your vehicle and are very friendly. great job with your vehicle and are very friendly. More

by BLANE71 Verified Customer Verified Customer

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The people at the Klaben service department are friendly helpful and dont ignore the customers. My favorite sercive person is Rob Simon. Rob answers all my questions and gives me several choices. The mark helpful and dont ignore the customers. My favorite sercive person is Rob Simon. Rob answers all my questions and gives me several choices. The mark of a really good service department is how the employees discuss the customers choices. Rob does this very well. He comes up with new suggestions that I would not have thought about. He suggested I use my points to lower the costs of a bed cover for my truck! Good idea. The other day I had a nail in my back tire. It was the end of the work day and I called to make an appointment for the next day. Rob said to bring the truck in before the end of the day. I really appreciate that. More

by barbara.kubala Verified Customer Verified Customer

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Bo was so friendly and supportive of me while i made my purchase of my Maverick. I loved watching my truck leave mexico via the app. He continues to follow up with me and he talka to all the KSU students I purchase of my Maverick. I loved watching my truck leave mexico via the app. He continues to follow up with me and he talka to all the KSU students I bring to him. More

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Everyone at Klaben was friendly helpful and answered my questions. Bo our sales person was so wonderful. Bo spent several months talking to me about my options. I didnt even know about the Maverick till B questions. Bo our sales person was so wonderful. Bo spent several months talking to me about my options. I didnt even know about the Maverick till Bo mentioned it. And his family is a Ford family and he would tell me how his wife or sister liked this model. I liked that. The Maverick is the perfect truck for me. I love it. I have recomend Bo to many people. Thw process of financing was open ho est and they did the math right in feont of me! No worries about being over charged. More

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Klaben did a great job on my 19 Escape's routine maintance. Rob was attentive and communicative. maintance. Rob was attentive and communicative. More

by jcbenchek Verified Customer Verified Customer

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Dylan was very knowledgeable and courteous. he did a great job. It is very hard to reach someone in Service, until Rob gave me his cell #. Great service from this time forward he did a great job. It is very hard to reach someone in Service, until Rob gave me his cell #. Great service from this time forward More

by PMCNEILL0 Verified Customer Verified Customer

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Everyone that works here is amazing and the truly focused on what I need and they gave me the confidence to purchase my car. on what I need and they gave me the confidence to purchase my car. More

by heturman Verified Customer Verified Customer

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Courteous professional when you arrive at the garage. They are very helpful as they go about their business with your vehicle. They are very helpful as they go about their business with your vehicle. More

by KRUIZING0073 Verified Customer Verified Customer

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They did a great job. Longer than I expected but they did a lot more than I expected. So all good. Best to get it done right the first time. Longer than I expected but they did a lot more than I expected. So all good. Best to get it done right the first time. More

by Collection Guy Verified Customer Verified Customer

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