Rob Simon

Brought my car for a check engine light. They were able to diagnose and repair the issue in a timely manner. I received the car back but later found out the part they had replaced was faulty They were able to diagnose and repair the issue in a timely manner. I received the car back but later found out the part they had replaced was faulty from factory. They gave me a rental and replaced part at no cost to me. Overall, Rob and team did a great job with communication, accommodation, and making sure everything went smooth. Merry Christmas to Rob and Team. More

by angelborges Verified Customer Verified Customer

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I planned my visit for the hour appointment but the whole service department was backed up. Thankfully Rob was very helpful and explained the situation. After being very sorry for the situation Rob got me a service department was backed up. Thankfully Rob was very helpful and explained the situation. After being very sorry for the situation Rob got me a rental car. Even on his day off, the next day he stayed around to make sure I was all set when I picked up my Truck. More

by jgrigas Verified Customer Verified Customer

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I just want to say that Robert was great, knowledgeable and friendly. Keep this Guy. and friendly. Keep this Guy. More

by ronhanko Verified Customer Verified Customer

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I have had great experienced with both the sales teams and the service dept. regarding the leasing of my new vehicle. The Klaben team handles itself in a very professional and personal manner. I would h and the service dept. regarding the leasing of my new vehicle. The Klaben team handles itself in a very professional and personal manner. I would highly recommend this dealership to anyone. More

by rdhaury Verified Customer Verified Customer

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Kim is always professional, always available and can handle anything that comes up! She is the best! handle anything that comes up! She is the best! More

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Very pleased, as always, with Kalben's service department. We will be using them for all service requirements. department. We will be using them for all service requirements. More

by Dennis O. Verified Customer Verified Customer

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I was in for an air bag warranty repair. Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental car Gavin had arranged for all in one stop. Professional. I heard from Gavin on Monday about the progress - he asked if I would be okay if the repaired spilled into Tuesday. No worries. We picked our Fusion up Tuesday afternoon. 10 minutes later, we realized the fan blower motor for the heater/defroster was not working. But here is where the rest of the team sprung into action. We returned to the dealer. After confirming, yes, it wasn't working - Anthony told us they need to take the dash back out to diagnose and repair. He got back on the phone with Enterprise, and ten minutes later - we had a vehicle for the night. I heard from Gavin on Wednesday. During the reassembly of the dash panel for the air bag repair, the wiring socket for the blower motor had gotten knocked loose. It happens. Easy fix. Plug back in and off we went. Can't say enough about Gavin and the team in his absence on his day off. Professional effort from start to finish. Well done. More

by Tom Walter Verified Customer Verified Customer

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The employees at Klaben seem very professional they do a great job with your vehicle and are very friendly. great job with your vehicle and are very friendly. More

by BLANE71 Verified Customer Verified Customer

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The people at the Klaben service department are friendly helpful and dont ignore the customers. My favorite sercive person is Rob Simon. Rob answers all my questions and gives me several choices. The mark helpful and dont ignore the customers. My favorite sercive person is Rob Simon. Rob answers all my questions and gives me several choices. The mark of a really good service department is how the employees discuss the customers choices. Rob does this very well. He comes up with new suggestions that I would not have thought about. He suggested I use my points to lower the costs of a bed cover for my truck! Good idea. The other day I had a nail in my back tire. It was the end of the work day and I called to make an appointment for the next day. Rob said to bring the truck in before the end of the day. I really appreciate that. More

by barbara.kubala Verified Customer Verified Customer

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Everyone at Klaben was friendly helpful and answered my questions. Bo our sales person was so wonderful. Bo spent several months talking to me about my options. I didnt even know about the Maverick till B questions. Bo our sales person was so wonderful. Bo spent several months talking to me about my options. I didnt even know about the Maverick till Bo mentioned it. And his family is a Ford family and he would tell me how his wife or sister liked this model. I liked that. The Maverick is the perfect truck for me. I love it. I have recomend Bo to many people. Thw process of financing was open ho est and they did the math right in feont of me! No worries about being over charged. More

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