Rob Simon
Rob Simon at Klaben Ford Lincoln

Rob Simon

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
299 Reviews

Dealership Experience

6 yrs

Industry Experience

6 yrs

5.0

299 Reviews

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299 Reviews of Rob Simon

November 24, 2025

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Employee Rating

Fast, friendly service. Convenient appointment. Knowledgeable techs. Good location 👌. Only thing I don't like is the 15 word requirement on this review More

by phinzrock
Service Price Transparency
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Recommend Dealer
Yes

November 24, 2025

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It shouldn't take 25 minutes to drop off a car for an oil change. Every single time I drop it off it takes this amount of time. More

by rjriter3
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Recommend Dealer
No
Nov 24, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your candid and detailed comments regarding your recent experience here at Klaben as well as your positive marks for Rob. We ask for feedback via multiple venues because your opinions are very important to the entire Klaben Team. We read and value honest feedback that tells us how we are doing when it comes to meeting and exceeding the expectations of our customers. Based on your comments it was clear we let you down in valuing your time in performing the thorough check-in process each time you come in. It was a pleasure meeting you over the phone today and your additional time and valuable insight were greatly appreciated. I have documented in your customer file as requested and look forward to also continuing to extend our mobile service to you whenever possible. Our culture is all about doing what's right for our customers, and delivering the level of experience they deserve. Thank you again for your feedback. Rob, I, and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

November 24, 2025

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Your service and care compared to the dealer have been using outstanding...there was no comparison. More

by slug1959
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Recommend Dealer
Yes

November 17, 2025

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Robert was extremely professional and did an excellent job communicating with me throughout the process. He easily explained the work needed and why it was recommended. He also did an outstanding job work More

by screen name
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Recommend Dealer
Yes

November 16, 2025

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He was professional courteous polite and had good manners showed concern about us as the customer You have a top rate employee there keep him give him a raise More

by stewartdennis211
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Recommend Dealer
Yes

November 14, 2025

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Friendly and knowledgeable employees. They listen to your concerns and very helpful in getting issues resolved More

by andexlere
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Recommend Dealer
Yes

November 06, 2025

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I had scheduled service work for my F150 for Tuesday 11/4 at 7:00am to have the works done and it completely slipped my mind being caught up in Physical Inventory at work and by 8 am Joe French was on the ph More

by Berniestu1
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Recommend Dealer
Yes

October 31, 2025

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For doing the repairs on my car, they made sure I was happy before I left. Shawn was helping me kept in touch and a daily basis of what was going on and I have nothing bad to say they performed really we More

by davidrostankowski
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

October 25, 2025

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Rob is one of the best people I have ever worked with there. He takes very good of me and my car. He is the best you have there!! More

by kar13056
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Recommend Dealer
Yes

October 25, 2025

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I have been dealing with Klabin Service center since Clark ford service center in Hudson closed. i switched over to another dealer since they were closer to home for a couple years but was unsatisfied w More

by SDSHORT
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Recommend Dealer
Yes
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