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Richard Klaben
940 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
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940 Reviews of Richard Klaben
May 02, 2018
New car sales Great salesmen. Great deal. Quick and painless. They worked to get me where I needed to be at. Overall amazing experience at this dealer!! Will buy ag Great salesmen. Great deal. Quick and painless. They worked to get me where I needed to be at. Overall amazing experience at this dealer!! Will buy again. More
by Cjones
Other Employees Tagged: Tim Sterling, Christine Klaben
April 27, 2018
My experience was great Amazing service!!! Bought my first used car from here thanks to Tyler Kline! He and Rich Klaben really helped me get what i wanted and i couldn’t be h Amazing service!!! Bought my first used car from here thanks to Tyler Kline! He and Rich Klaben really helped me get what i wanted and i couldn’t be happier with my purchase!!! I would so recommend anyone to go here!! Thanks guys, you rock! More
by morgandevlinn21
Verified CustomerOther Employees Tagged: Tyler Kline
April 25, 2018
Very focused on customers! I was under time constraints, but due to the Klaben full team approach and engaged, hands on service by the staff I was able to accomplish my goal, an I was under time constraints, but due to the Klaben full team approach and engaged, hands on service by the staff I was able to accomplish my goal, and drove off the lot with my 2018 vehicle. More
by GHNELSON
Other Employees Tagged: Joe French , JC Crawford
April 25, 2018
Great Service from Professional Staff! First time buyer worked with Rich Klaben and Doug Carter. Polite and honest, they found me a truck that exceeded my expectations. A few easy p First time buyer worked with Rich Klaben and Doug Carter. Polite and honest, they found me a truck that exceeded my expectations. A few easy phone calls and a brief stop at the dealership and I was on my way in my new truck. I am in the market for a new vehicle just about every year and I look forward to a long relationship with Klaben Ford. Great Service from a Professional staff! More
by BVB1
Other Employees Tagged: Doug Carter
April 20, 2018
2010 focus I had a great experience,awesome salesman, great car, great price.i'm happy with the car and hope to enjoy it for years.i would recommend Matt Moyers. I had a great experience,awesome salesman, great car, great price.i'm happy with the car and hope to enjoy it for years.i would recommend Matt Moyers. More
by DHahn
Other Employees Tagged: Jennifer Bowen , Matt Moyers
April 20, 2018
Very easy to work with!! Dealership was awesome in having everything set up when I bought my truck. I drove 6 hours from another state and Chris the salesman had everything re Dealership was awesome in having everything set up when I bought my truck. I drove 6 hours from another state and Chris the salesman had everything ready when I got there. Got a very good deal also!! More
by jkdevildog
Other Employees Tagged: Christine Klaben, Christopher Volk , Denise Miller
April 19, 2018
Excellent Car Buying Experience I recently purchased a 2018 Mustang GT from Klaben Ford. My sales person was Chris Volk and he helped to provide a quality car buying experience. Chri I recently purchased a 2018 Mustang GT from Klaben Ford. My sales person was Chris Volk and he helped to provide a quality car buying experience. Chris was very knowledgeable and of both the product as well as the purchasing process. He was upfront with all the information and no drama. He was professional and respectful of my time. I also had the opportunity to meet Rich Klaben who introduced himself and was genuinely thankful in my interest in buying from his dealership. I also was introduced to Sean Bradford who is the service manager and offered his services in any way he could to help. I was offered a fair price for my trade in as well as a fair purchase price. Once again , no drama. The transaction was completed quickly and efficiently with Jennifer Bowen in Finance. She was knowledgeable about finance options and was again respectful of my time. More
by atkian
Other Employees Tagged: Jennifer Bowen, Christopher Volk, Sean Bradford
April 18, 2018
Absolutely amazing experience Could not have asked for a better car buying experience. When it comes to knowledge and professionalism, Klaben cannot be beat. Tim Sterling, Rich Kla Could not have asked for a better car buying experience. When it comes to knowledge and professionalism, Klaben cannot be beat. Tim Sterling, Rich Klaben, Terry Colbert and Jennifer Bowen all made this a truly amazing car buying experience. Anyone looking for a car should go to Klaben. Hands down. Best dealership in Kent. More
by DUSTINJDICKERSON
Other Employees Tagged: Tim Sterling, Jennifer Bowen , Terry Colbert
April 09, 2018
Great sales and service experience Great sales experience with new vehicle purchase from Rich Klaben and Chris Volk. Joe Bellian took the time to explain the details and operation of th Great sales experience with new vehicle purchase from Rich Klaben and Chris Volk. Joe Bellian took the time to explain the details and operation of the new tech on the vehicle. Joe or an equivalently trained rep should be present at deliveries of new and other vehicles with newer advanced technology. More
by Joel R
Other Employees Tagged: Christopher Volk , Joe Bellian
April 07, 2018
Best Car Dealer I have been dealing with Klaben for years and I have to say the team of people who I have worked with is top notch. Rich Klaben runs a fabulous busine I have been dealing with Klaben for years and I have to say the team of people who I have worked with is top notch. Rich Klaben runs a fabulous business along with Doug Carter and Jen Bowen. They are all amazing. Very thoughtful and hard working to accommodate all my needs. Thank you! More
by Kellymkborkey
Other Employees Tagged: Jennifer Bowen , Doug Carter
