Richard Klaben | Page 68

Service that goes above and beyond! Imagine bringing your 2008 Ford Edge in for service because of a trouble light and two weeks later having it towed back to service to find out the ti Imagine bringing your 2008 Ford Edge in for service because of a trouble light and two weeks later having it towed back to service to find out the timing belt slipped and the engine repairs are to costly to repair. This is what happen to me at Klaben Ford. Needless to say I was upset. I had just paid off my car last year and wasn't expecting to buy a car anytime soon. I started looking on-line for cars I could afford and set an appointment on-line to see some cars Saturday morning. Brandon emailed me right away and then called me back after 9pm that Friday night. When I arrived at Klaben I was greeted by Tim and we discussed what cars I was interested in. I discussed how upset I was with my car and he suggested I talk with Mr. Klaben. Mr. Klaben took both the time to find out why I was upset and research what service was done to my car and to find out what went wrong. I appreciate the professionalism and going above and beyond to resolve my issues and finding me a car that fits with my budget. Tim, thanks for your patience - I love my car!! Again, Thank You Mr. Klablen and thanks for your wonderful and thoughtful staff! More

by Patty Smosny Verified Customer Verified Customer

Report | Print

Friendly, professional dealership I have bought and leased several vehicles from Klaben over the years. Their courtesy and professionalism are the reasons I keep coming back and referr I have bought and leased several vehicles from Klaben over the years. Their courtesy and professionalism are the reasons I keep coming back and referring family and friends to their dealership. The service they provide is always prompt and friendly. More

by jimmy1971 Verified Customer Verified Customer

Report | Print

It's a Having a wonderful relationship with our salesman JT have leased other vehicles through him. It is a very professional and dealership of its word. W Having a wonderful relationship with our salesman JT have leased other vehicles through him. It is a very professional and dealership of its word. Would not go anywhere else. More

by HARLEYJC2005 Verified Customer Verified Customer

Report | Print

Love my new Ford Explorer!!! We have known Klaben Ford for many years. AWESOME PLACE, AWESOME EMPLOYEES. Nate, Thank you for taking the time with me on Saturday. That was the We have known Klaben Ford for many years. AWESOME PLACE, AWESOME EMPLOYEES. Nate, Thank you for taking the time with me on Saturday. That was the first time that I have met you, but it seemed like I have known you for a long time. Love my new Ford Explorer!!! Keep up the hard work that you do at Klaben Ford, you are a great salesman. More

Report | Print

We love Klaben! We have been a customer of Klaben for over 30 years and continue to go back. We love our salesmen Kenny King (now retired) and Dave Mott. Richard Kla We have been a customer of Klaben for over 30 years and continue to go back. We love our salesmen Kenny King (now retired) and Dave Mott. Richard Klaben is a wonderful person as well and they all treat us like family! They are fair and honest too. We tell everyone to go to Klaben “they are closer than you think”... haha! Thanks for everything once again! We love our new truck!!! More

Report | Print

My experience with Joe Bellian Joe Bellian provided excellent service when I went in to Klaben Ford to trade in my lease. He had the car ready to go as well as the deal. He insisted Joe Bellian provided excellent service when I went in to Klaben Ford to trade in my lease. He had the car ready to go as well as the deal. He insisted that I went on a test drive to test out the new model of the car. On the ride he explained all the new features of the new 2018 Ford Focus. Back at the dealership Joe was very personable and down to earth. He made the trade in a smooth process and I got a great car out of it. I hope to do business with Joe again in the future. More

Report | Print

Outstanding Customer Service We had purchased our cars from a different Ford Dealer but had heard about the great sales and service team from Klaben from other friends and family. We had purchased our cars from a different Ford Dealer but had heard about the great sales and service team from Klaben from other friends and family. We had purchased two 2015 Ford Focus's which had the highly publicized transmission issues. The original dealer that we purchased them from, said "That's just the way they are supposed to be" and offered no remedy after multiple visits. We then went to Klaben with the intent to look at new vehicles and explained that we really liked our vehicles save for the transmission problems. Rich Klaben and his team proactively engaged their service team headed by Mike Brandvold and in short order took both our cars in to look at the issues and ultimately replaced our transmissions. They both drive like new cars and we have gone from cars we didnt like to cars we now love. Words cant express how grateful we are with the treatment we received at Klaben., and it doesn't stop there. Even when we go in for routine servicing we are treated and feel appreciated. We are loyal Ford owners and will never go to another dealer! More

by larocco Verified Customer Verified Customer

Report | Print

Wonderful Service This the fourth car my husband and I have purchased from Klaben. Every time has been a wonderful experience. We are always given world class custome This the fourth car my husband and I have purchased from Klaben. Every time has been a wonderful experience. We are always given world class customer service! More

Report | Print

Great Experience Thank you Rich, Doug, Jeff, Roscoe, and Christine for a great experience! I left today with a New 2018 Edge and love it! The staff is friendly, knowle Thank you Rich, Doug, Jeff, Roscoe, and Christine for a great experience! I left today with a New 2018 Edge and love it! The staff is friendly, knowledgeable, and professional. More

Report | Print

Professional and friendly service My entire experience with Klaben was nothing but "5 star" service. From the sales people to the finance group, I can't say enough about how helpful an My entire experience with Klaben was nothing but "5 star" service. From the sales people to the finance group, I can't say enough about how helpful and approachable everyone at Klaben was. More

Report | Print