Richard Klaben
Richard Klaben at Klaben Ford Lincoln

Richard Klaben | Page 56

President

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
940 Reviews

I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.

Dealership Experience

45 yrs, 7 mos

Industry Experience

52 yrs, 8 mos

5.0

940 Reviews

Write a Review

940 Reviews of Richard Klaben

December 28, 2018

Dealership Rating
Employee Rating

Great overall experience! I had an excellent experience buying my new F150 from Mike at Klaben. There was no pressure to buy anything you don't need and they whole experience w More

by rfitz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise Miller

December 27, 2018

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Employee Rating

Bob at Klaben is first- class Bob Paytas at Klaben Ford is first- class all the way. He goes above and beyond to make sure your questions are answered and you understand your optio More

by achanson129
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Denise Miller, Bob Paytas

December 25, 2018

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Employee Rating

Perfect! The service was amazing! Great people to work with, I will return for service in the future! Love the live flowers everywhere! Keep up the good w More

by BAVEAZEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 25, 2018

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Service as Usual- The very best! the service department at Klaben has always been the very best. You don't buy 8 cars from the same dealership, throughout the years, based on the sale More

by Jim Buetel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben , Doug Carter, Carli Ramage

Dec 26, 2018

Klaben Ford Lincoln responded

Thank you for taking the time to share you experience. Thanks especially for your ongoing loyalty and your positive feedback. Your comments are very important because they serve as affirmation that our customer-driven model works and that the efforts of each individual team member do indeed make a difference. On behalf of the entire Team, thank you for placing your confidence in Klaben. We remain at your service. Rich Klaben

December 23, 2018

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Luv my Explorer Klaben is a great dealership. They aim to make things right and the customer happy. I always feel welcomed and appreciate the kindness and friendlin More

by MMSt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Jennifer Bowen, Sean Bradford , Dave Mott

December 20, 2018

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30 years of purchasing from Klaben, I have consistently done business with Klaben for 30 years, I have purchased over 100 vehicles here and always treated fair! From sales to financing t More

by Uncle Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 13, 2018

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ALWAYS SATISFIED! This a fantastic dealership! From the owner - Mr Klaben to his sales team. Always making sure that you are satisfied and if not they will make it hap More

by cheryl.green.54966834
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben , Mike Cooney, Dayton Parkins

December 10, 2018

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Employee Rating

New car lease What an easy lease. Mike Cooney is the best. Of course we love everyone at Klaben Ford. They make us feel like family, and take really good care of us More

by Dheinl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben , Mike Cooney

December 06, 2018

Dealership Rating
Employee Rating

Outstanding. Kept their promises. Very customer friendly. My wife and I were quite pleased with the courtesy, professionalism, patience, and transparency in dealing with them. We love the car, will definitel More

by doctorleej
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 06, 2018

Dealership Rating
Employee Rating

Awesome Our salesman Doug Carter was amazingly awesome. He was very helpful and found me a great car and the payments were perfect. He was very knowledgeable More

by liddlegirlz1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben , Doug Carter

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