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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar | Page 21

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
254 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

6 yrs, 6 mos

Languages Spoken

American Sign Language American Sign Language

4.9

254 Reviews

Write a Review

254 Reviews of Rachel Aguilar

April 14, 2025

Dealership Rating
Employee Rating

Very good. Professional service. Rowley is awesome, as well as Racheal. I always return. Convenient More

by MSEVANS988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Rowley Clayborn, Aleiah Brown

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Apr 14, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

April 13, 2025

Dealership Rating
Employee Rating

Great service department, they give good clarity on the current condition of your vehicle and the required maintenance needed. They are helpful, friendly and professional. More

by figj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 13, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

April 12, 2025

Dealership Rating
Employee Rating

very poor customer service would not recommend the service from the person i had so hate i went to her More

by sheniqua c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Aleiah Brown, Maddie Wojciechowski , Andrew Martin, josh

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Apr 16, 2025

Russ Darrow Honda responded

Sheniqua, we're sorry you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

April 09, 2025

Dealership Rating
Employee Rating

Great customer service and provides detailed explanation on what service your car requires. Rachel is amazing. More

by DANETTA.PERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Martin

Print
Apr 09, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

April 04, 2025

Dealership Rating
Employee Rating

Best experience since I started going here. Rachel set expectations and then exceeded them. She is a superstar. More

by CBAHNEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 04, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 30, 2025

Dealership Rating
Employee Rating

I was in and out fast service nice workers I would recommend everyone to Russ Darrow Honda great atmosphere More

by MANMAN199818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski

Print
Mar 30, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

March 27, 2025

Dealership Rating
Employee Rating

Helpful, efficient, friendly, attentive, delightful , prompt You have a winner here! She is a keeper. More

by PENNY16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 28, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

March 26, 2025

Dealership Rating
Employee Rating

Knowledgeable, reliable, quick. Worth the money. Loved the video detailing what needs to be fixed as well as the end result. More

by joshuatmxiong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 27, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

March 24, 2025

Dealership Rating
Employee Rating

Chris is the best service rep I've ever worked with at any dealership. He is always there for me and I always ask for him and I always will as long as he works there. More

by LISSAV62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Maddie Wojciechowski , Christopher Berger, Alondra Sandoval

Print
Mar 25, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

March 21, 2025

Dealership Rating
Employee Rating

I like the service they provide, they should add more shuttle drivers someone the wait is pretty long. More

by 211STILTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Jonathan Stein, Gerald Johnson, Maddie Wojciechowski , Adriana Perez

Print
Mar 25, 2025

Russ Darrow Honda responded

Thank you so much for your review! We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

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