Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda

Nick Mudd | Page 4

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
110 Reviews

Industry Experience

3 yrs, 10 mos

4.6

110 Reviews

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110 Reviews of Nick Mudd

January 21, 2026

Dealership Rating
Employee Rating

I like Russ Darrow they take good care of me everytime I need something they’re great More

by Deandrej3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

December 24, 2025

Dealership Rating
Employee Rating

Rep tried to charge me extra for windshield wipers already included in winter Svc pkg they offered to me. Also tried to charge me $30 taxes on a $145 bill (20% tax)! Finally, got home next day to fi More

by skc1one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 31, 2025

Russ Darrow Metro Mazda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

December 18, 2025

Dealership Rating
Employee Rating

They did a great job repairing my car. They were very accommodating as well. I will be taking my car there for service in the future. More

by pdewar
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Dec 18, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

December 10, 2025

Dealership Rating
Employee Rating

Professional Pleasant Pleasing the Customer First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a S More

by MICHAEL_LSNG
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Perez-Gonzales , Janea Anthony, Gwen Moore

Dec 10, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

December 08, 2025

Dealership Rating
Employee Rating

Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre More

by nikkipowell9548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce Carrick, Noah Matson, Tim Scott , Gwen Moore, Justin Pues

Dec 11, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Nikki. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

November 15, 2025

Dealership Rating
Employee Rating

Bruce is thorough ans communicates very well throughout the process of having work done so I know what to expect. More

by eskoien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Dylan Rueth, Miguel Mazaba , Kirsten Jones

Nov 15, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

November 14, 2025

Dealership Rating
Employee Rating

Horrible experience buying my vehicle. The salesman and financial manager tried to fraudulently add $5000 to my loan, lied about being able to remove the Xzilon and Advance 5 Protection Bu More

by KOWALJ74
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alejandro Noyola, Milad Masoodi , Johnny Perez

Nov 19, 2025

Russ Darrow Metro Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

November 07, 2025

Dealership Rating
Employee Rating

It was no hard pressure sale. The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got More

by TCZESKIWSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennie Etringer, Noah Matson, Alejandro Noyola, Dylan Rueth , Janea Anthony, Jalen Moore

Nov 07, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

November 05, 2025

Dealership Rating
Employee Rating

Everything as expected but it took more time than normal for the work to be done. More

by JUAN.CAMACHO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Russ Darrow Metro Mazda responded

Hi Juan: Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

October 12, 2025

Dealership Rating
Employee Rating

Everyone is so very nice and helpful. They changed my oil and the video showed how he checked everything. I love all the guys. More

by ACW0923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Matson, Miguel Mazaba , Jalen Moore

Oct 12, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

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