Nick Aggelopoulos | Page 2

Over the past year and a half, I've been bringing my 2019 Ford Edge to Napleton Ford for maintenance after experiencing issues with the service department at Westfield Ford, where I originally purchased the Ford Edge to Napleton Ford for maintenance after experiencing issues with the service department at Westfield Ford, where I originally purchased the vehicle. During my most recent visit, my service advisor, Nikolas Aggelopoulos, was very helpful at check-in. He informed me that my battery was only operating at about 50% capacity and discovered that it had never been properly programmed when it was previously installed as a new battery, which likely affected its performance. He also let me know my oil change would take approximately two hours. About an hour and a half later, Nikolas called me over to his desk. I paid for my oil change, and he handed me a printed receipt along with a key fob, telling me my vehicle was parked out front. When I went outside, I couldn't find my vehicle. I repeatedly pressed the lock button on the key fob, hearing the horn each time, but I still couldn't locate my Edge. That's when I looked down at the paperwork and realized I had been given someone else's receipt and key fob. I then looked toward the service bays and saw my own vehicle still up on a lift being worked on. I immediately went back inside and informed Nikolas of what had happened. He appeared genuinely surprised by the mistake and quickly offered to refund my payment. I explained that I didn't want a refund (because I didn't want to wait several business days for the funds to be returned to my account only to pay again). Instead, I asked that my payment simply be applied to my own service, which he did. He apologized for the error, and I eventually received my vehicle. While I appreciate that the mistake was corrected and that Nikolas remained professional throughout the interaction, I was disappointed that the resolution ended with only an apology. This was a significant error involving another customer's vehicle, keys, and service paperwork. Fortunately, I noticed the mistake before leaving the dealership, but the situation could have had much more serious consequences for both customers. Given the nature of the error, I believe some additional gesture of goodwill—such as a service credit or discount—would have demonstrated greater accountability and appreciation for the inconvenience. More

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Went there for an oil change. I was attended by Nick the service advisor. He was very nice and my oil change was under 30 minutes. I left as a very happy customer! I was attended by Nick the service advisor. He was very nice and my oil change was under 30 minutes. I left as a very happy customer! More

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Always an excellent service provider. Answers all my questions and very prompt with making appointments when my car needs service Answers all my questions and very prompt with making appointments when my car needs service More

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The dealership is great with greeting you and giving you options on their vehicles. The dealership is also very clean with many many professional customer service reps. options on their vehicles. The dealership is also very clean with many many professional customer service reps. More

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Nick and Tim are excellent ppl. My wife and I are extremely happy with the service they have provided thank you gentlemen My wife and I are extremely happy with the service they have provided thank you gentlemen More

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They were very efficient in getting my new tires installed and ready to go. And they also submitted the tire rebate for me which was one less thing I would have had to do. Also, did the oil change installed and ready to go. And they also submitted the tire rebate for me which was one less thing I would have had to do. Also, did the oil change, transmission, and tune up. Good customer service! More

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The folks at Napleton Ford of Oak Lawn were very helpful and got my car up and running again at no cost. Highly recommend them! and got my car up and running again at no cost. Highly recommend them! More

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