PJ Serratore

I purchased my vehicle at Ford of Homewood and spent 2 years trying get my 2024 Ford Escape repaired … various transmission issues…… My friend Mary used to work at a Ford dealer and knew people at Napleto years trying get my 2024 Ford Escape repaired … various transmission issues…… My friend Mary used to work at a Ford dealer and knew people at Napleton Ford specifically PJ and Kevin…. Awesome!!!!!! They are Wonderful!!!!!! They made sure I had loaner to use to get back and forth to work, that I could keep and drive and not have to keep switching out like the made me do at Ford of Homewood….they went through the vehicle thoroughly and when I picked it up it drove like brand new …. Its was a wonderful experience and I would like to thank them both for helping me feel safe to drive my car again. Thank you! More

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I went in for a simple oil change and got some of the best customer service in the business..... best customer service in the business..... More

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The service people were a pleasure to deal with. Highly recommend this dealership. Don’t know why they ask us to put 15 words minimum. Highly recommend this dealership. Don’t know why they ask us to put 15 words minimum. More

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Would not shop here, there is better purchasing and way better service options in the area. better service options in the area. More

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My experience was fast and very satisfying. Would recommend them to anyone. I have two vehicles and I take them both there because of the tremendous service. Would recommend them to anyone. I have two vehicles and I take them both there because of the tremendous service. More

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In an extremely stressful situation, car buying , Jay handled it extremely phenomenal. She explained everything thoroughly. The dealership was kind they took care of all of my needs . I needed, includin handled it extremely phenomenal. She explained everything thoroughly. The dealership was kind they took care of all of my needs . I needed, including picking me up from a rental car place. Jay was a complete professional. The Napleton group is a pleasure to work with thank you thank you thank you I would recommend Jay she is awesome. More

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Bill, Tommy and Pj did such an amazing job assisting with my Ford Escape! Incredible customer service! my Ford Escape! Incredible customer service! More

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Outstanding customer service. Treated with respect. Great communication. Was very impressed. Keep up the great work Treated with respect. Great communication. Was very impressed. Keep up the great work More

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Great service with fast and quick turn around time. I appreciate the professionalism and quality of work. I appreciate the professionalism and quality of work. More

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The folks at Napleton Ford of Oak Lawn were very helpful and got my car up and running again at no cost. Highly recommend them! and got my car up and running again at no cost. Highly recommend them! More

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