Stephy Fernandez

Stephanie was amazing help wise, answered quickly and helped solve my problem!Wasn’t impressed with purchasing my car and getting 20 miles from the dealership when the tire pressure sensor came on for me helped solve my problem!Wasn’t impressed with purchasing my car and getting 20 miles from the dealership when the tire pressure sensor came on for me to relize the tire had a huge bubble in it. After I was told it passed inspection and was safe and ready to go. They did put all new tires on the vehicle and provided a rental car but not exactly how you want to start off with a new car. I had to drive over 4 hours to drop the car off to have the new tires put on and go back to pick up my car from my home all in one day. Wish they would have done a more thorough inspection before stating it was ready to go. More

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Yesterday I got a 2026 Bronco. John and Stephanie were amazing. I would highly recommend. Oh I also LOVE LOVE LOVE my new Big Bend! John and Stephanie were amazing. I would highly recommend. Oh I also LOVE LOVE LOVE my new Big Bend! More

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As an out of state purchaser I was apprehensive about the logistics but they worked transparently and patiently through the pre purchase inspection and purchase process. logistics but they worked transparently and patiently through the pre purchase inspection and purchase process. More

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Stephanie was awesome ! So helpful and so sweet definitively would recommend coming here for any future purchases ! So helpful and so sweet definitively would recommend coming here for any future purchases ! More

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Stephanie was knowledgeable and attentive during my car buying experience. Stephanie new features that I wasn't aware of, from the 360 view to the seat setting option. The family loves the Bronco, thanks S buying experience. Stephanie new features that I wasn't aware of, from the 360 view to the seat setting option. The family loves the Bronco, thanks Steph 🤗 More

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We had a great experience working with Steph! She was so friendly, helpful and made the entire car buying process easy and stress free. We really appreciate her help and would definitely recommen She was so friendly, helpful and made the entire car buying process easy and stress free. We really appreciate her help and would definitely recommend her to anyone looking for a new car! More

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⭐⭐⭐⭐⭐ I want to give a huge shoutout to Stephanie at Napleton Ford of Oak Lawn for going above and beyond to make our deal happen! My wife and I came in with specific expectations and a budget we wan Napleton Ford of Oak Lawn for going above and beyond to make our deal happen! My wife and I came in with specific expectations and a budget we wanted to stay within. Stephanie took the time to listen, explain our financing options, and work through the numbers with us. She never made us feel pressured or rushed and made sure we understood everything every step of the way. What impressed me most was her willingness to negotiate and actually find solutions. She worked hard to get us a deal we felt comfortable with while respecting our budget and priorities. Buying a vehicle can be stressful, especially when balancing a trade-in, financing, and monthly payments. Stephanie made the entire experience feel collaborative rather than transactional. She didn’t just try to sell us a car, she listened, advocated for us, and made things happen! Thank you, Stephanie, for your patience, transparency, and dedication. My wife and I truly appreciate everything you did for us. If you’re shopping at Napleton Ford of Oak Lawn, I highly recommend asking for Stephanie! More

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Being a buyer from out of state Stefanie made everything smooth and comfortable without being overwhelming!! I appreciated everything that she and the finance team did for me. smooth and comfortable without being overwhelming!! I appreciated everything that she and the finance team did for me. More

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Walked into the dealer not knowing what car was best,Stephanie helped me out walkout with a nice car and good price , rlly nice and helpful thank u! best,Stephanie helped me out walkout with a nice car and good price , rlly nice and helpful thank u! More

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The sales staff were friendly, knowledgeable and efficient. They made the entire car buying experience easy. efficient. They made the entire car buying experience easy. More

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