Timothy Harris

Tim was awesome! Service was pretty fast and yes, I'm glad I chose Napleton Ford! Service was pretty fast and yes, I'm glad I chose Napleton Ford! More

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There are a few associates who work there that make your experience so pleasant. They take the time to explain things without rushing you out the door. experience so pleasant. They take the time to explain things without rushing you out the door. More

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Tim was polite and courteous. Customer service was great.Didnt rush or hurry you out Customer service was great.Didnt rush or hurry you out More

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Service advisor had a dry and belittling attitude when I took my truck in for a recall. He didn’t hear my concerns. After picking up my truck, it took over an hour for a porter to bring it back out. Very po took my truck in for a recall. He didn’t hear my concerns. After picking up my truck, it took over an hour for a porter to bring it back out. Very poor experience. I took my vehicle in for a recall with no warning lights or problems and can be confirmed with pre work pictures. They claim after the software update 3 new lights came on and demanded 2500 to fix. The advisor was rude & said its like updating your phone and new problems come up which makes no sense. Do not recommend going here More

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Tim Harris and the crew were very helpful! He explained everything I needed done and when they were able to do it. Also love that there is a complimentary shuttle service. He explained everything I needed done and when they were able to do it. Also love that there is a complimentary shuttle service. More

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Tim is polite and explains clearly. everything . The service was Fast and good thank you everything . The service was Fast and good thank you More

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Tim Harris was excellent in communicating what needed to be serviced on our car he was friendly, efficient and professional he was great to work with! be serviced on our car he was friendly, efficient and professional he was great to work with! More

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Great service department Tim helped us out with our issues and resolved all of the problems. issues and resolved all of the problems. More

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The service writers are doing a great job. They're professional and thorough. Bring back quick lane and more mechanics. They're professional and thorough. Bring back quick lane and more mechanics. More

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My entire family will only go to NAPLETON Ford. Best service around. Thanks for all you do to keep us safe on the road. Best service around. Thanks for all you do to keep us safe on the road. More

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