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Mona Crooks
1,314 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,314 Reviews
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1314 Reviews of Mona Crooks
April 27, 2025
Luke is great help, been coming here my entire life and don’t plan on changing don’t plan on changing More
by MISSINDIGIT1
Verified CustomerOther Employees Tagged: Roscoe Woodberry, Richard Klaben, Christine Klaben , Luke Deegan, Angela Mazzagatti
April 22, 2025
Gavin was very knowledgeable about the service. He got us in and out in record time! We were very pleased! He got us in and out in record time! We were very pleased! More
by Barcross.1948
Other Employees Tagged: Gavin Fano
April 19, 2025
I never have issues with Klaben, and if I do they always fix it right away. They’re one of the only dealerships that actually care about their customers. fix it right away. They’re one of the only dealerships that actually care about their customers. More
by courtneyjchismar
Other Employees Tagged: Gavin Fano
April 15, 2025
Service appt. for oil change - Mona Crooks is always a pleasure to deal with always - goes the extra mile to help. Very thorough and attentive. This is how you do for oil change - Mona Crooks is always a pleasure to deal with always - goes the extra mile to help. Very thorough and attentive. This is how you do it right. More
by douglas1140
April 08, 2025
Always have a great experience at Klaben. Good people that treat customers as like they matter. Good people that treat customers as like they matter. More
by George
Other Employees Tagged: Joe French
March 27, 2025
I have been bringing my car to Klaben since I bought it 9 years ago. It’s running great and I hope to have 9 more years! Mona Crooks has helped me to keep my car running in good condition. She has always bee years ago. It’s running great and I hope to have 9 more years! Mona Crooks has helped me to keep my car running in good condition. She has always been compassionate to my needs and my financial status. I feel like I’m part of a family when I come to get my car serviced. More
by Miss Diana
March 22, 2025
Mona is great however I won’t be using Klabens service dept again. They now charge a 3% fee for using a CC. So in essence, they are saying you must pay cash for any and all services. Because whether it is dept again. They now charge a 3% fee for using a CC. So in essence, they are saying you must pay cash for any and all services. Because whether it is cash money or debit they are saying you must have the cash for any service you perform. Fast food doesn’t charge a 3% fee but Klaben does? Also, they stated I. Red new lug nuts because mine were “swollen”. How much for that? $150.00. I bought them for $40. Almost four times more. Dealerships are always more but that is absolutely ridiculous. I bought my truck there and they are the o my ones who have ever touched it but that will be the last time. That 3% CC fee is completely ridiculous. More
by mmarsh8
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