Dealer Reviews
Cars for Sale
Dealer Log In
Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
Write a Review
1339 Reviews of Mona Crooks
April 17, 2018
SERVICE VISIT Excellent customer service. It is always a pleasure to work with Klaben and it associates. They alway make car buying and service a pleasant experie Excellent customer service. It is always a pleasure to work with Klaben and it associates. They alway make car buying and service a pleasant experience. More
by Vicki
Verified CustomerOther Employees Tagged: Jeff Tetreault
April 16, 2018
Excellant service. This is my car's family. Klaben has always serviced my cars. I find the service staff to be very professional, courteous and knowledgeable. I feel very comfortable when bri Klaben has always serviced my cars. I find the service staff to be very professional, courteous and knowledgeable. I feel very comfortable when bringing my car in to be serviced. More
by jjcharton
Other Employees Tagged: Mike Brandvold, Joe French, Carl Bujorian , Doug Carter
April 13, 2018
friendly and efficient I was able to schedule a convenient appointment time quickly, advised that I would need a loaner car which was a real pleasure to drive, and excellent I was able to schedule a convenient appointment time quickly, advised that I would need a loaner car which was a real pleasure to drive, and excellent friendly service. More
by VINNYMART42
Other Employees Tagged: Sean Bradford , Denise Miller
April 12, 2018
Pleasant and Fast I usually know what I am interested in looking at when I come in, so I am very happy that Mike doesn't try to persuade me otherwise. He makes my choic I usually know what I am interested in looking at when I come in, so I am very happy that Mike doesn't try to persuade me otherwise. He makes my choice work the way I want it to. The whole experience is getting faster and faster. It's nice that it doesn't take all day like it used to. I have been a loyal customer of Klaben's for many years and will continue to come back for many more. More
by minpin99
Other Employees Tagged: Joe French , Mike Cooney, Denise Miller
April 06, 2018
Mona!!! Always an amazing experience whenever Mona is my service advisor, extremely efficient and knowledgeable! By the time I returned home from dropping of Always an amazing experience whenever Mona is my service advisor, extremely efficient and knowledgeable! By the time I returned home from dropping off my car for service it was done! More
by Darkreyule
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Christine Klaben
April 05, 2018
Great Service!!! Awesome experience and work performed was superior!!! Price paid was exceptional and so glad to have everything back to normal again!!! Service with Awesome experience and work performed was superior!!! Price paid was exceptional and so glad to have everything back to normal again!!! Service with a smile as usual!!! More
by SILVERT48
March 23, 2018
Great service and completed in timely manner I brought my Ford Fusion in for new brake pads and rotors. My service person saved me $100 in reward service points. The work was completed an hour ea I brought my Ford Fusion in for new brake pads and rotors. My service person saved me $100 in reward service points. The work was completed an hour earlier than anticipated. More
by ghtaylor
March 17, 2018
exorcise a gremlin The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department an The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department and it wouldn't repeat for the service tech. I gave permission for Tom Alcorn to drive the vehicle over night and the next morning it malfunctioned. More
by luckyshot41
Other Employees Tagged: Joe French, Tom Alcorn, Sean Bradford , Brandon Pritchett
March 16, 2018
Mike Cooney is the best This week we purchased cars number four and five from Mike Cooney at Klaben! Over the years Mike has been attentive, listens to what is needed and the This week we purchased cars number four and five from Mike Cooney at Klaben! Over the years Mike has been attentive, listens to what is needed and then makes recommendations. On the occasions that I have needed service, the team has been great in working with my schedule to fit my vehicles in. Please go see Mike at Klaben if you are thinking about a new vehicle! More
by Tharp1&2
Other Employees Tagged: Jennifer Bowen , Mike Cooney, Carli Ramage
March 14, 2018
Great Service The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Servi The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Service. More
by Djg350
Dealership Inventory (179 Vehicles)
