Mona Crooks | Page 104

Best Service Department Ever I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona Crooks, is friendly, efficient and an excellent representative of Klaben and the Ford Motor Company and I would recommend her most highly. She treats my car as if it were her own and I always trust her judgement regarding whatever my vehicle needs. I live 45 minutes from Klaben but I wouldn't consider taking my car anywhere else for service. More

by edwardniam Verified Customer Verified Customer

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When Communication is key Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a busi Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a business trip to Florida. My wonderful Advisor Mona, had me night drop my vehicle on a Sunday before I flew out of Akron Canton Airport. She confirmed Monday morning she had received my vehicle, keys and minor list of things I needed to have addressed while she had the vehicle. Few days later she informed me while doing one recall on my vehicle the technician discovered that the recall was to be more in depth than they have ever seen, which required Ford Motor Company to get involved. There was a lot of back and forth between Klaben Service and Ford as to how they were to approach this situation and remedy the damage done to my vehicle due to faulty engineering. Mona kept me in the loop every single day as I was still 1200 miles away. Finally a decision was made, which required a wiring harness and fuse box to be replaced along with some odds and ends. Time frame was a bit longer than anticipated, but the communication I received kept me at ease that everything was being handled as soon as it could be. Overall process was painless, a couple weeks flew by for me because I did not need to call or harp Mona or Sean for updates, they both provided time and time again while my vehicle was in the shop. I want to thank you both and the technician for the great service that was provided, I have my vehicle back now, and its better than new! Kudos to the Klaben Ford Lincoln Service Team! More

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Never underestimate how AWESOME a dealer can be! Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Linc Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Lincoln MKZ, one being tires. The low profile tires on new cars has not worn well, and this last new car one of the tires blew out at 20,000 miles. MR. Rich Klaben had roadside assistance handle my mishap within hours, and installed four NEW tires at no cost to myself as his service manager Tom was unavailable and Carl handled the complete process Including loaner car. When I received my car back it was washed and ready to go. MR Klaben took It upon himself to phone me that evening and ask if I was completely satisfied. WHAT A GREAT SERVICE, And SALES team. Like visiting friends when you go for service.. More

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Oil change and recalls Very prompt and clean facility. Done when promised. Washed my vehicle. Nice waiting room with snacks and beverages. Gave me a ride home so I didn’t ha Very prompt and clean facility. Done when promised. Washed my vehicle. Nice waiting room with snacks and beverages. Gave me a ride home so I didn’t have to be there for hours. More

by PATKAT03 Verified Customer Verified Customer

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Oil review As always, friendly & efficient service at klaben. While my car was being serviced, I had been told to stop in the sales dept to pick up my spare key As always, friendly & efficient service at klaben. While my car was being serviced, I had been told to stop in the sales dept to pick up my spare key that was never given to me when I leased my escape. The guys couldn’t find it, so they made a new one while I was waiting for my car. More

by TaylorMarie14 Verified Customer Verified Customer

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Great People, Great Service, Great Dealership Every single person I worked with was fantastic, especially Mike Cooney and Mr. Kaben himself. I went in a customer and left with great friends as wel Every single person I worked with was fantastic, especially Mike Cooney and Mr. Kaben himself. I went in a customer and left with great friends as well as a great SUV. I could not be happier with my experience here. My family and I will definitely be repeat customers. More

by Charles Verified Customer Verified Customer

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Transmission repair. All day appointment, but was finished on time. Communication was good. The wait area was well equipped for a lengthy appointment. Friendly repair. All day appointment, but was finished on time. Communication was good. The wait area was well equipped for a lengthy appointment. Friendly workers. More

by CHRISTINAMGARY Verified Customer Verified Customer

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Quality dealership with excellent sales and service. You will be happy with your purcahse and using their service department. Doug Carter provided excellen dealership with excellent sales and service. You will be happy with your purcahse and using their service department. Doug Carter provided excellent sales help and found the right car for us. More

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Excellent service staff The service staff was awesome as usual. We dropped off our car the night before for repair issues with the tailgate and the left passenger door handle The service staff was awesome as usual. We dropped off our car the night before for repair issues with the tailgate and the left passenger door handle. Early the next morning I was called and told my car was finished and ready for pickup. More

by Ladyluck54 Verified Customer Verified Customer

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Ford Escape 2016 Bob was extremely helpful in making the deal right. There was an issue with the Ford Sync. Bob took care of getting it fixed and working correctly wit Bob was extremely helpful in making the deal right. There was an issue with the Ford Sync. Bob took care of getting it fixed and working correctly within a week. More

by lisan43515 Verified Customer Verified Customer

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