Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson | Page 16

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
403 Reviews
4.8

403 Reviews

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403 Reviews of Melissa Gibson

September 04, 2025

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Employee Rating

Melissa is a great listener. She heard my thoughts as we started our appointment, and then she executer hew duties that reflected my desires. Just perfect!! More

by TLADWEBB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 04, 2025

Dealership Rating
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Very clean, broadly staffed, friendly, generally all one could ask for in a dealership. Thank you More

by JON.PRO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 03, 2025

Dealership Rating
Employee Rating

The service was professional, efficient, and reliable. Staff ensured smooth maintenance with excellent customer support throughout. More

by Dev
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Service Time
Service Communication
Recommend Dealer
Yes

August 29, 2025

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Employee Rating

I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam More

by Brenda Romeus
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Workmanship
Service Time
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Recommend Dealer
Yes

August 28, 2025

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Melissa is responsive and really listens to help resolve any service situation. The mechanics are also very skilled. More

by JANET.RODDEN
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Workmanship
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Recommend Dealer
Yes

August 26, 2025

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Melissa always tries very hard and consistently to be sure that she provides excellent service. I like interacting with her. More

by AJHRILEY
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Workmanship
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Recommend Dealer
Yes

August 24, 2025

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Employee Rating

Came in for a diagnosis and they did a complementary full check on the car. Although I was not going through their services at the time, they showed a full level of professionalism and great service More

by Mar
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Recommend Dealer
Yes

August 17, 2025

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Employee Rating

Melissa made my service visit stress free. She offered me water when I arrived, quickly got me a loaner and was very understanding even when I returned it late. She was patient, answered all m More

by timur.bagirov
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Stangl

August 17, 2025

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Employee Rating

Plenty of contact and interaction Pleasant and professional Very thorough communication and prices were detailed More

by cfftoinc
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Trego

August 14, 2025

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Employee Rating

I do not like the AI presence of Pam! ! She cannot seem to understand me and cannot seem to find available appointment times! Please get rid of her! More

by JOHN_PETERSON
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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