Luis Mendez

Great service advisor. Work done promptly. Advisor kept me informed on progress. Only negative is additional charge for using credit card Work done promptly. Advisor kept me informed on progress. Only negative is additional charge for using credit card More

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The best! Dependable, friendly,!knowledgable. Servic is one of the best I have ever dealt with. Dependable, friendly,!knowledgable. Servic is one of the best I have ever dealt with. More

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Always friendly, always accommodating. Great service advisor. The video of the technician explaining any issues is a great thing. Great service advisor. The video of the technician explaining any issues is a great thing. More

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I have been going to them for service for over a year. They take a video of what they do and text it to you and are prompt, kind and helpful. I asked them about trading in my Camry yesterday for a RAV4 be They take a video of what they do and text it to you and are prompt, kind and helpful. I asked them about trading in my Camry yesterday for a RAV4 because I needed a car with higher ground clearance. They gave me a very fair price for my tradein and made it so easy. They do not pressure you at all and are very upfront about the money. I highly recommend them. More

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Great service and very friendly staff. It was a pleasure to do business with them It was a pleasure to do business with them More

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Toyota of Cleveland is a great place for all your car needs. Very friendly staff and super smooth process. Gregg Bain is an excellent salesman. Keep up the great work needs. Very friendly staff and super smooth process. Gregg Bain is an excellent salesman. Keep up the great work More

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Only thing missed was the filling of the liquids, like windshield washer fluid. Thanks to the tech who filled it up for me efore leaving! windshield washer fluid. Thanks to the tech who filled it up for me efore leaving! More

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2010 Prius broke down in the area due to disconnected intake manifold hoses. Cleveland Service dept was responsive to help get us back on the road, but they did not discover the root cause of the vacuum intake manifold hoses. Cleveland Service dept was responsive to help get us back on the road, but they did not discover the root cause of the vacuum hose problem. So 200+ miles later our Prius engine stopped working again right off interstate 75. We lost another day of travel and the added costs. The second Toyota dealer then did more research and discovered a related TSB that Cleveland Toyota did not uncover, and we had replaced a purge valve canister. Green's Toyota in Lexington did solve the problem. We wish our first visit to Toyota of Cleveland had figured it out with our first breakdown. More

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Alfred Odister is the person you want in your corner when navigating the treacherous waters of purchasing a vehicle. He is honest, forthcoming and completely trustworthy. I couldn’t recommend him highly enou navigating the treacherous waters of purchasing a vehicle. He is honest, forthcoming and completely trustworthy. I couldn’t recommend him highly enough. He is my Hero!! More

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I can't say enough about this service department. The waiting area is clean and comfortable. Luis has taken care of my Toyota when I arrange for service. He is very professional and always greets The waiting area is clean and comfortable. Luis has taken care of my Toyota when I arrange for service. He is very professional and always greets me with a smile. This is the first dealership I have confidence in taking my vehicle to. Highly recommend them. More

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