Lou Bester

Greenway Kia West responded

Thank you for the 5-star review, mave33! We truly appreciate you choosing Greenway Kia West in Orlando. We’re especially glad to hear that after another dealership tried to sell you something you didn’t need, our team was able to find the real problem and take care of it without pushing anything extra. Honest, straightforward service is exactly what we aim for every visit. Thanks again for trusting us with your vehicle—we look forward to helping you next time you need us! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, Rysherbrunson22! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re thrilled to hear Tony was phenomenal, addressed all of your concerns, and that your service was quick and efficient. We’ll be sure to share your kind words with Tony and our service team. Thanks again for trusting our Kia service department—we look forward to seeing you next time! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jeremythurston — I’m sorry you’ve had to deal with this repeatedly. A horn failing multiple times is a serious safety concern, and I understand why you’re frustrated about having to use your extended warranty. We’d like to review your repair history and confirm what was submitted and/or discussed regarding manufacturer coverage. Please email me directly at markfoster@greenwayauto.com with your VIN, the dates of the prior horn failures, and the best phone number to reach you. I’ll look into the documentation and follow up with you. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

NELSONROSA, thank you for the 5-star review! We’re happy to hear you found the dealership clean and that you received great customer service. We appreciate you choosing Greenway Kia West in Orlando and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi CeyCey, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. We're glad to hear everything was handled properly and completed in a timely manner — that’s the experience we strive for every visit. We truly appreciate your confidence in us and look forward to helping you with all your future maintenance needs. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Dr. Akram, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear that your service advisor provided excellent support and that you would highly recommend us. I understand the survey process can feel a bit long, and I appreciate you taking the time to complete it and share your experience. If you ever need anything in the future, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Drean, for your wonderful 5-star review! We’re delighted to hear that you received great customer service and that our team kept you updated throughout your visit. Providing professional, timely, and friendly Kia service is what we strive for every day at Greenway Kia West in Orlando. We truly appreciate your recommendation and look forward to assisting you again soon! — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

I’m very sorry to hear about your experience. That sounds incredibly frustrating, and I understand how upsetting it must have been to deal with both the damage and the situation that followed. This is not the level of care or empathy we aim to provide. I’d like the opportunity to personally review what happened and work toward a resolution. Please reach out to me directly so we can discuss this in detail and make things right. — Mark Foster, Service Manager markfoster@greenwayauto.com