Lita Louaillier
Lita Louaillier at Suttle Cadillac

Lita Louaillier | Page 2

Finance Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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5.0
24 Reviews

Dealership Experience

11 yrs, 10 mos

Industry Experience

36 yrs, 10 mos

Languages Spoken

English English

5.0

24 Reviews

Write a Review

24 Reviews of Lita Louaillier

August 06, 2026

Dealership Rating
Employee Rating

The ease of getting the appointment, arriving and then know how long it will take is worth being a customer. The Gold Team service rep, Ronda is always great at what she does and understands my vehicles More

by nor5.0folk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Suttle Cadillac responded

Your note about knowing exactly how long your service would take highlights our team’s commitment to clear communication. Our Gold Team rep consistently works to understand your Sierra 2500’s needs, and we’re glad you feel well cared for. Hearing that the scheduling and timing met your expectations means a lot to our service team.

July 28, 2026

Dealership Rating
Employee Rating

Perry is the best in the business he makes sure your car is running properly and if it's not running the way you would like it he will tell you to bring it back to him More

by TCOWELS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Meadows

Jul 28, 2026

Suttle Cadillac responded

We’re grateful for your five-star rating. It’s great to know our team kept your Chevrolet Spark running smoothly and that you feel welcome to return if any issues arise. Thank you for sharing your experience.

July 17, 2026

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Employee Rating

Shane, and the finance department did a great job providing all the info I needed to make my purchase. Thanks! More

by bill.tobias
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Outland

Jul 17, 2026

Suttle Cadillac responded

We appreciate you mentioning Shane and our finance department’s efforts. We’re glad the details helped you confidently purchase your Chevrolet Silverado 3500. Enjoy every mile in your new truck!

July 17, 2026

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It is an excellent family friendly dealership that stoves for the best customer service and experience. More

by TLARGENAJR4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miles Suttle, John Jones , Ronda McLean

Jul 17, 2026

Suttle Cadillac responded

Thank you for sharing your experience. We’re glad our family-friendly approach made buying your GMC Sierra 1500 so positive. Congratulations on your purchase and we appreciate your feedback.

July 15, 2026

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Employee Rating

Courteous, friendly, helpful, understanding. I have been buying and servicing my vehicles at Suttle for the last 20+ years. More

by orz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Dawson , Jeff. Advisor of Blue team service

Jul 15, 2026

Suttle Cadillac responded

It means a lot that you’ve been buying and servicing your vehicles with us for over 20 years. We’re pleased our team has been courteous, friendly, helpful, and understanding. We look forward to caring for your GMC Sierra 2500.

July 08, 2026

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My name is Doug Campbell. I have been coming to this dealership for many many years. Back when Doug carter was service rep. I have known Doug since I was in elementary scho More

by terapin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2026

Suttle Cadillac responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Suttle Cadillac are glad to have you as a customer.

July 07, 2026

Dealership Rating
Employee Rating

I came in to have a oil change and tire rotation on my 2021 Silverado 2500HD. As always Ronda and the gold team took care of my needs in stellar fashion. I'm a very happy Suttle customer! More

by dcava
Recommend Dealer
Yes

Other Employees Tagged: Larry Preddy , Ronda McClain

Jul 07, 2026

Suttle Cadillac responded

Thank you for choosing us for your oil change and tire rotation on your Chevrolet Silverado 2500HD. We’re glad our staff could deliver exceptional service once again. Your loyalty means a lot and we look forward to helping with your next visit.

July 04, 2026

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Employee Rating

My service team is the best. As a woman, I feel respected. I’ve never been talked down too and Perry always answers all my questions. He never shows frustration with my question More

by blaiseartis2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonny Hamby , Perry and the Silver Team

Jul 04, 2026

Suttle Cadillac responded

We’re thrilled to hear your feedback about our service team. It’s wonderful that you felt respected and that every question was met with patience. Thank you for trusting us with your Chevrolet, and we look forward to assisting you again.

July 03, 2026

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Employee Rating

Jerry has been so patient and professional for both vehicles I purchased through Suttle and would not use anyone else. More

by hbasta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Preddy, Sonny Hamby , Jerry Cheek

Jul 04, 2026

Suttle Cadillac responded

It’s great to hear our team’s patience and professionalism made both of your Cadillac CTS purchases smooth. We appreciate your loyalty and look forward to assisting you down the road. Thank you for choosing us again.

June 30, 2026

Dealership Rating
Employee Rating

This has always been a great group. Are people to deal with They give you the best service. And workmanship More

by VAPUMPANDMOTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Dawson, Larry Preddy , Mike in commercial sales..THE BEST

Jun 30, 2026

Suttle Cadillac responded

It’s great to know our team delivered the service and workmanship you expect for your GMC Sierra 3500. We’re glad working with us was smooth. We look forward to assisting you again.

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