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John Jones

Overview Reviews (14) Inventory (258)

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John Jones

New and Pre Owned Sales

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.9

14 Reviews

Overview Reviews (14) Inventory (258)

Dealership Experience

10 yrs, 9 mos

Industry Experience

46 yrs, 9 mos

Languages Spoken

English

4.9

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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14 Reviews of John Jones

September 21, 2026

Dealership Rating

Employee Rating

Great to work with Best dealer I ever worked with I tell everyone have great it was to deal there everyone have great it was to deal there More

by cdvfd3a

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Sep 21, 2026 -

Suttle Cadillac responded

Thank you for the five-star rating! It means a lot to know you had a great experience purchasing your new GMC Canyon.

September 17, 2026

Dealership Rating

Employee Rating

Quick, easy and personable. JJ and team were wonderful The process was simple and easy, no pressure and very helpful. JJ and team were wonderful The process was simple and easy, no pressure and very helpful. More

by haret91

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Sep 17, 2026 -

Suttle Cadillac responded

Knowing the process felt swift, effortless, and personal means a lot to our team. We’re glad the purchase of your GMC Acadia went smoothly and that our team could support you without any pressure.

September 09, 2026

Dealership Rating

Employee Rating

John was attentive at what I was looking for and explained the process thoroughly. He helped make the process of buying a used car easy. explained the process thoroughly. He helped make the process of buying a used car easy. More

by colleen.roady

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Sep 09, 2026 -

Suttle Cadillac responded

Our team enjoyed guiding you through the purchase of your Buick Envision. Knowing John’s thorough explanations made the process easy means a lot to us.

August 23, 2026

Dealership Rating

Employee Rating

Excellent communication, great overall service and super smooth buying process. Highly recommend to others. Great car buying experience smooth buying process. Highly recommend to others. Great car buying experience More

by kevp.foley

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Aug 24, 2026 -

Suttle Cadillac responded

We’re glad your purchase felt effortless from start to finish. Hearing that our communication and service met your expectations means a lot to our team. Thank you for recommending us to others, and enjoy your Nissan Pathfinder.

August 19, 2026

Dealership Rating

Employee Rating

John Jones was awesome definitely would go back and buy another vehicle from suttles . They take care of their customers for sure ty for everything love my new denali truck! another vehicle from suttles . They take care of their customers for sure ty for everything love my new denali truck! More

by troymerc1271983

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Aug 19, 2026 -

Suttle Cadillac responded

Knowing John helped you feel taken care of and that your purchase of the GMC Sierra 1500 went smoothly is rewarding. Our team is pleased we could help you drive away in your Sierra Denali. Thank you for the five-star review; we look forward to welcoming you back.

August 06, 2026

Dealership Rating

Employee Rating

The ease of getting the appointment, arriving and then know how long it will take is worth being a customer. The Gold Team service rep, Ronda is always great at what she does and understands my vehicles know how long it will take is worth being a customer. The Gold Team service rep, Ronda is always great at what she does and understands my vehicles needs. More

by nor5.0folk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Johnny Fazio, Lita Louaillier, Larry Preddy

Aug 06, 2026 -

Suttle Cadillac responded

Your note about knowing exactly how long your service would take highlights our team’s commitment to clear communication. Our Gold Team rep consistently works to understand your Sierra 2500’s needs, and we’re glad you feel well cared for. Hearing that the scheduling and timing met your expectations means a lot to our service team.

July 24, 2026

Dealership Rating

Employee Rating

The staff there did a really good job in getting my car serviced. I would recommend Suttle Motors to everyone that I know.😀 serviced. I would recommend Suttle Motors to everyone that I know.😀 More

by recorder111762

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melvin Dawson, Amir Wallace, Tony Ray, Shane Outland, Sonny Hamby, Keith Felton, Tim Zayakosky, Ben Rachell , Perry Phillips

Jul 24, 2026 -

Suttle Cadillac responded

It’s great to hear our service department took care of your Chevrolet HHR so effectively. Thank you for recommending us to everyone you know.

July 17, 2026

Dealership Rating

Employee Rating

It is an excellent family friendly dealership that stoves for the best customer service and experience. for the best customer service and experience. More

by TLARGENAJR4

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lita Louaillier, Miles Suttle , Ronda McLean

Jul 17, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience. We’re glad our family-friendly approach made buying your GMC Sierra 1500 so positive. Congratulations on your purchase and we appreciate your feedback.

June 21, 2026

Dealership Rating

Employee Rating

Wonderful, courteous and timely Made the whole car buying process go quickly and smoothly Very friendly and helpful process go quickly and smoothly Very friendly and helpful More

by Bama9rsk8r

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Jun 21, 2026 -

Suttle Cadillac responded

Thank you for sharing how pleasant and efficient you found your purchase of the Cadillac SRX. We’re delighted our team could make the process smooth and timely. We appreciate your kind words and look forward to assisting you again.

June 18, 2026

Dealership Rating

Employee Rating

Awesome team from sales to final paperwork. The best vehicle buying experience is at Suttle. The best vehicle buying experience is at Suttle. More

by Merelyn Lee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lita Louaillier , Jason Harris

Jun 18, 2026 -

Suttle Cadillac responded

Thank you for letting us know how smoothly our Cadillac team guided you from sales through paperwork. We’re delighted this was your best buying experience yet. Please reach out if there’s anything else we can do for you.

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