Johnny Fazio

Customer service worked fine until questions were asked pertaining to the main issue I brought ny vehicle in for. I tried to explain the issue with my brakes on my caddilac escalade. While checking my br pertaining to the main issue I brought ny vehicle in for. I tried to explain the issue with my brakes on my caddilac escalade. While checking my brakes I saw that a bracket had came un bolted. I explained everything to the rep and mechanic who was standing near the counter at the time. When I called two days later to check on my vehicle I was told everything I explained and then giving recommendations. I asked if those recommendations would fix my issue of my brakes (brand new ) rubbing tge rotors consistently. They could not answer without suggesting that I do everything that was recommended. More

by godsplan86 Verified Customer Verified Customer

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Brought my truck in to have computer modules reprogrammed from failed over the air update. Batteries were draining due to modules not "going to sleep" fully. Batteries were tested good upon drop-off. After from failed over the air update. Batteries were draining due to modules not "going to sleep" fully. Batteries were tested good upon drop-off. After truck had been sitting for 2.5 weeks behind their shop, the batteries drained to a point that damaged 2 batteries in my 2024 diesel 3500. The shop stated they could not proceed without new batteries, which i had to pay 428.00 for. After nearly 3 weeks and multiple visits with management senior to the service managers, the programming of the computer modules was complete. They claimed my stereo amplifier was still causing a parasitic draw and left the positive cable disconnected. Upon return to my home, I used my fluke 77 multi meter to test and verify parasitic draw was within GM standards. After this experience, I'm not sure I'd trust Suttle Service with an oil change let alone anything technical. More

by hoppercheng Verified Customer Verified Customer

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I have to keep taking the Acadia back in to be rechecked for work that was on the work order. They ordered the wrong size tires, forgot to replace the headlights after Ted Bowman was told the car was ready. for work that was on the work order. They ordered the wrong size tires, forgot to replace the headlights after Ted Bowman was told the car was ready. I had to go to the dealership because my brand new tires were rubbing and the front end of the car is locked; unable to bounce up and down. I told them that when I brought it in! My man had over $8,000 in services done lately and it's very unprofessional to keep bringing it back up for work that should have been done right in the first place! More

by cpowell25 Verified Customer Verified Customer

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For 21 years they have provide great service for our vehicle. I will always use their service. vehicle. I will always use their service. More

by LEWIS609 Verified Customer Verified Customer

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Very pleased with dealer and service . Looking forward to seeing you again. Come highly recommend Looking forward to seeing you again. Come highly recommend More

by janiceg13 Verified Customer Verified Customer

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I appreciated the Professional Friendly service while having my vehicle serviced. Thomas on the Green Team does a good job scheduling my service work. having my vehicle serviced. Thomas on the Green Team does a good job scheduling my service work. More

by JEP SUV Verified Customer Verified Customer

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The customer service in the service department really exceeded my expectation.. Their courtesy and professionalism is beyond reproach. I will recommend Suttle Cadillac to my family and friends. exceeded my expectation.. Their courtesy and professionalism is beyond reproach. I will recommend Suttle Cadillac to my family and friends. More

by JSCIPIOSHOME Verified Customer Verified Customer

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No waiting for my appointment time. Got right in and got right out. Thanks to all for a nice service appointment Got right in and got right out. Thanks to all for a nice service appointment More

by keninwmbg Verified Customer Verified Customer

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Service department (Ronda etc) is polite, professional, and completes their work in the timeframe estimated. and completes their work in the timeframe estimated. More

by bobee1 Verified Customer Verified Customer

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Great experience had me in and out in short order. Very friendly group.i will continue to use Suttle for years to come. Very friendly group.i will continue to use Suttle for years to come. More

by duglin1990 Verified Customer Verified Customer

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