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Johnny Fazio
Johnny Fazio at Suttle Cadillac

Johnny Fazio | Page 2

Fixed Operations Director

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

Contact Me
4.7
80 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

31 yrs, 11 mos

4.7

80 Reviews

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80 Reviews of Johnny Fazio

August 13, 2026

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Employee Rating

One of the best dealership I have gotten service done at, everyone act professional and cursity. More

by mcarthurbritt
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Recommend Dealer
Yes
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Aug 14, 2026

Suttle Cadillac responded

Knowing that you found our service professional and courteous means a lot to our team. We’re glad our service department could care for your Cadillac LYRIQ, and we appreciate the five-star rating. If you ever need anything else, feel free to reach out.

August 11, 2026

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Employee Rating

Rhonda and her team are professional and caring. They are thorough making me feel at comfort with my car. Give them a raise! They deserve it! More

by camjo56
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2026

Suttle Cadillac responded

Knowing that the thorough service on your MazdaSpeed Miata MX-5 left you feeling at ease means a lot to our service team. Your kind words about our professionalism and caring approach are truly appreciated.

August 11, 2026

Dealership Rating
Employee Rating

The service was great but honestly the service has always been great. I have been taking my vehicles to Suttle for years and I really wouldn't recommend going anywhere else. More

by ChevyBoy757
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Service Time
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Recommend Dealer
Yes
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Aug 11, 2026

Suttle Cadillac responded

Consistent, reliable service for your Chevrolet Blazer is at the heart of how our service department operates. Knowing that you’ve trusted us for years and wouldn’t go anywhere else means a lot to our team.

August 11, 2026

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Employee Rating

Suttle Cadillac 12525 Jefferson Avenue Newport News, VA 23602 have a dedicated staff and professional attitudes. More

by whitfamily6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda

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Aug 11, 2026

Suttle Cadillac responded

Thank you for the five-star rating and your kind words about our service team’s dedication and professionalism during your Sierra 1500 service.

August 10, 2026

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Excellent service department and customer service is awesome! Always pleased after any experiences we have with Suttle. More

by jenniferhewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda McClean

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Aug 10, 2026

Suttle Cadillac responded

Knowing that you’ve always been pleased with our service department and customer support is incredibly rewarding. We’re here whenever your GMC 3500 needs attention.

August 09, 2026

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Employee Rating

We have done business with Suttle for several years. They have one 0f the best customer service in the area. More

by jjscreen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 09, 2026

Suttle Cadillac responded

After several years of trusting our service department with your Cadillac STS, hearing you rate our customer service among the area’s best is truly gratifying.

August 06, 2026

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Employee Rating

The ease of getting the appointment, arriving and then know how long it will take is worth being a customer. The Gold Team service rep, Ronda is always great at what she does and understands my vehicles More

by nor5.0folk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lita Louaillier, Larry Preddy, John Jones

Print
Aug 06, 2026

Suttle Cadillac responded

Your note about knowing exactly how long your service would take highlights our team’s commitment to clear communication. Our Gold Team rep consistently works to understand your Sierra 2500’s needs, and we’re glad you feel well cared for. Hearing that the scheduling and timing met your expectations means a lot to our service team.

August 02, 2026

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Employee Rating

Exceptional customer service team. Great experience with service team management of wait time. Will recommend to family and friends. More

by JSCIPIOSHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelby Mitchell

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Aug 02, 2026

Suttle Cadillac responded

We’re pleased that Johnny and our service team provided exceptional care and kept the wait efficient for your Buick Envision. Thank you for recommending us to your family and friends, and we look forward to serving you again.

August 01, 2026

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Employee Rating

These folks do a really good job ! I’m retired automotive manager and have been really impressed with the way their service department works! More

by JOHNBOLLING2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 01, 2026

Suttle Cadillac responded

It’s wonderful to hear that a retired automotive manager like you was impressed by how smoothly our service team handled your Cadillac XT5. Thank you for recognizing our work. We look forward to assisting with your next service.

July 30, 2026

Dealership Rating
Employee Rating

Excellent service. Gold team (Rhonda) couldn't have performed any better. I was in and out in an hour. can't expect any better than that. More

by frankanddana0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rhonda

Print
Jul 31, 2026

Suttle Cadillac responded

We’re thrilled the Gold Team could assist so efficiently. Johnny is pleased your Ford Expedition’s service was completed swiftly, getting you back on the road in no time. Thanks for sharing your experience.

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