Lita Louaillier
Lita Louaillier at Suttle Cadillac

Lita Louaillier

Finance Manager

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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5.0
24 Reviews

Dealership Experience

11 yrs, 10 mos

Industry Experience

36 yrs, 10 mos

Languages Spoken

English English

5.0

24 Reviews

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24 Reviews of Lita Louaillier

October 07, 2026

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Employee Rating

10/10 experience on every aspect. Tim Z is the best salesman I have ever dealt with. More

by cwade254
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Miles Suttle, Tim Zayakosky

Oct 07, 2026

Suttle Cadillac responded

Hearing that every aspect of your experience was a perfect 10 means a lot to our team. We’re thrilled Tim could provide exceptional support during your purchase of the used GMC Sierra 2500.

October 04, 2026

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I enjoyed my experience at Suttle Dealership. The sales representative was excellent & attentive to my questions & showing me what I was interested in. More

by kcthompson725
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Zayakosky, Samantha Brink

Oct 04, 2026

Suttle Cadillac responded

Our sales team enjoyed assisting you with your used Cadillac CT4 purchase. Knowing that we were attentive to your questions and helped highlight the features you cared about means a lot to us. Thank you for choosing our dealership.

October 01, 2026

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Always a pleasure to do Business with suttle . I always come back when I’m ready for a new vehicle. More

by newberrytoni5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Larry Preddy, Mark Marvuglio

Oct 01, 2026

Suttle Cadillac responded

Knowing that doing business with us continues to be a pleasure means a lot to our team. Our service team is ready to keep your GMC Yukon in top shape and assist you when you’re ready for a new vehicle.

September 12, 2026

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Service is excellent your employees really did a good job in representing your Company.this week. More

by crosspatricia33
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Recommend Dealer
Yes
Sep 12, 2026

Suttle Cadillac responded

Hearing that our team represented our dealership so well means a lot to us. We’re glad the service on your GMC Sierra 1500 met your expectations this week.

September 03, 2026

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Shane Outland has gone out of his way and up and above what his job requires him to do to help me and answer any questions or anything I have dealt with while buying my 2500 GMC More

by m.camp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miles Suttle, Shane Outland

Sep 03, 2026

Suttle Cadillac responded

Hearing that Shane went above and beyond to assist you means a lot to our team. We’re glad his dedicated help and thorough answers guided you through the purchase of your new Cadillac.

September 03, 2026

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Blown away by the customer service from our salesman, Ben. No pressure - genuinely concerned with what i was looking for. Financing agent, Lita i think was her name, very warm, caring and professional. More

by spdnana5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Rachell , Ronda in service dept

Sep 03, 2026

Suttle Cadillac responded

Your note about no-pressure sales guidance and warm financing highlights how we aim to serve you. Hearing that Ben provided genuine support and Lita handled financing with such care is rewarding. It’s great to know our service department made a positive impact too, and we hope you enjoy every drive in your Buick Enclave.

August 27, 2026

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This was a pleasant experience, we had just left another dealership before driving to Newport News to Suttle the experience could not have been more pleasant, Tony Ray and Lita Louaillier were just great an More

by awaj3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tony Ray

Aug 27, 2026

Suttle Cadillac responded

Your praise of Tony and Lita reflects how our sales team aims to make buying a used GMC Sierra 1500 straightforward and enjoyable. Hearing that your experience here felt more pleasant than other dealerships means a lot to our sales team. We’re glad we could make a significant purchase feel that easy, and we look forward to your next visit.

August 26, 2026

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Melvin was amazing. He helped me find exactly what I wanted and didn’t try to sell me something I didn’t. He went out of his way to find me the truck I wanted in the col More

by matt_29_88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melvin Dawson

Aug 26, 2026

Suttle Cadillac responded

Knowing that Melvin went out of his way to find your new Cadillac in the perfect color with all the add-ons, and that Lita’s support with Navy Fed financing made everything seamless, is rewarding. Your five-star rating means a great deal to our team, and we look forward to serving you again at our dealership.

August 21, 2026

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Always get the work done on time as promised and explain everything in detail. They are the best. More

by m.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

Suttle Cadillac responded

Your praise of our punctual service and detailed explanations means a lot to our service department. Thank you for trusting us with your GMC Sierra 1500.

August 13, 2026

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Employee Rating

Suttle made the experience easy and simple. The finance lady was amazing and deserves a raise. Shane was absolutely fantastic, he did a great job of explaining things about the vehicle. He was More

by bntroadstar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Preddy, Shane Outland

Aug 14, 2026

Suttle Cadillac responded

Knowing the purchase process felt easy and simple is rewarding for us. Hearing your praise for Lita’s expertise in financing and Shane’s patient explanations means a lot to our team. Our team is pleased we could follow up and show you additional features of your new Cadillac.

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