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Shane Outland

Overview Reviews (11) Inventory (262)

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Shane Outland

New and Pre-Owned Sales

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.8

11 Reviews

Overview Reviews (11) Inventory (262)

Dealership Experience

11 yrs, 10 mos

Industry Experience

31 yrs, 10 mos

4.8

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of Shane Outland

October 11, 2026

Dealership Rating

Employee Rating

Rhonda was great. We were able to discuss my concerns and work through the repair. We were able to discuss my concerns and work through the repair. More

by mbh1957

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 11, 2026 -

Suttle Cadillac responded

Hearing that you felt heard and supported throughout your repair is rewarding. We’re glad we could work through the repair on your GMC 2500, and your five-star rating means a lot to our service team.

October 09, 2026

Dealership Rating

Employee Rating

Perfect, Shane is the only reason I drive from Chesapeake Shane is the best Highly recommend Shane is the best Highly recommend More

by doctordavelewis

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shane Outland

Oct 09, 2026 -

Suttle Cadillac responded

Your praise for Shane means a lot to us, and we’re thrilled he made the trip from Chesapeake worthwhile. Enjoy every mile in your used GMC HUMMER EV SUV.

October 08, 2026

Dealership Rating

Employee Rating

Good service department , they are very friendly and helpful and the service department do a good with inspection. helpful and the service department do a good with inspection. More

by wjones6341

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 08, 2026 -

Suttle Cadillac responded

Knowing the inspection on your GMC Terrain was thorough and that our service team was welcoming and supportive is rewarding. Your kind words and five-star rating mean a great deal to us.

October 03, 2026

Dealership Rating

Employee Rating

Awesome service, Thank you for good excellent service. It indeed was a pleasure during business with you all It indeed was a pleasure during business with you all More

by gprestonh

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 03, 2026 -

Suttle Cadillac responded

We’re glad the purchase of your new Cadillac CT5 was a pleasure. Hearing your kind words about our service means a lot to our team.

September 12, 2026

Dealership Rating

Employee Rating

Service is excellent your employees really did a good job in representing your Company.this week. in representing your Company.this week. More

by crosspatricia33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lita Louaillier, Larry Preddy, Keith Felton, Samantha Brink

Sep 12, 2026 -

Suttle Cadillac responded

Hearing that our team represented our dealership so well means a lot to us. We’re glad the service on your GMC Sierra 1500 met your expectations this week.

September 03, 2026

Dealership Rating

Employee Rating

Shane Outland has gone out of his way and up and above what his job requires him to do to help me and answer any questions or anything I have dealt with while buying my 2500 GMC what his job requires him to do to help me and answer any questions or anything I have dealt with while buying my 2500 GMC More

by m.camp

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lita Louaillier, Miles Suttle

Sep 03, 2026 -

Suttle Cadillac responded

Hearing that Shane went above and beyond to assist you means a lot to our team. We’re glad his dedicated help and thorough answers guided you through the purchase of your new Cadillac.

August 21, 2026

Dealership Rating

Employee Rating

Always get the work done on time as promised and explain everything in detail. They are the best. everything in detail. They are the best. More

by m.jones

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melvin Dawson, Lita Louaillier, Miles Suttle, Larry Preddy , Rhonda

Aug 21, 2026 -

Suttle Cadillac responded

Your praise of our punctual service and detailed explanations means a lot to our service department. Thank you for trusting us with your GMC Sierra 1500.

August 13, 2026

Dealership Rating

Employee Rating

Suttle made the experience easy and simple. The finance lady was amazing and deserves a raise. Shane was absolutely fantastic, he did a great job of explaining things about the vehicle. He was The finance lady was amazing and deserves a raise. Shane was absolutely fantastic, he did a great job of explaining things about the vehicle. He was very patient and easy going. He even called to follow up and offered for us to come in and show us a couple of other things . More

by bntroadstar

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lita Louaillier, Larry Preddy

Aug 14, 2026 -

Suttle Cadillac responded

Knowing the purchase process felt easy and simple is rewarding for us. Hearing your praise for Lita’s expertise in financing and Shane’s patient explanations means a lot to our team. Our team is pleased we could follow up and show you additional features of your new Cadillac.

July 29, 2026

Dealership Rating

Employee Rating

The appointment started on time. I was greeted at the door and felt very comfortable. Shane was a great and added no additional pressure I was greeted at the door and felt very comfortable. Shane was a great and added no additional pressure More

by ksmith8666

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shane Outland

Jul 29, 2026 -

Suttle Cadillac responded

Congratulations on your new GMC Sierra 1500 and thanks for the five-star rating. We’re glad your appointment started promptly and that you felt comfortable as soon as you arrived. Shane is pleased to have provided a pressure-free experience.

July 24, 2026

Dealership Rating

Employee Rating

The staff there did a really good job in getting my car serviced. I would recommend Suttle Motors to everyone that I know.😀 serviced. I would recommend Suttle Motors to everyone that I know.😀 More

by recorder111762

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melvin Dawson, Tony Ray, John Jones, Sonny Hamby, Keith Felton, Tim Zayakosky, Ben Rachell , Amir Wallace, Perry Phillips

Jul 24, 2026 -

Suttle Cadillac responded

It’s great to hear our service department took care of your Chevrolet HHR so effectively. Thank you for recommending us to everyone you know.

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