Lana Gault

Greenway Kia West responded

Hi SHAW1772 — thank you for the 5-star review! We’re so glad our Greenway Kia West service team kept you informed and took great care of your vehicle. At our Kia service center in Orlando, we focus on clear communication, quality maintenance, and peace of mind for every visit. We appreciate your trust and look forward to helping with future oil changes, recalls, or routine maintenance. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Tarletta, for your wonderful feedback! We’re so glad you enjoyed your experience with the team at Greenway Kia West in Orlando, FL. It means a lot to hear that our staff made you feel welcome and that you’re loving your Kia. Your review helps other drivers searching for a Kia dealership in Orlando know they’ll be greeted with a smile and treated like family. We look forward to seeing you again for service or your next Kia! — Anas Lazaar, General Sales Manager 📧 anaslazaar@greenwayauto.com

Greenway Kia West responded

kmarzuillo, I’m sorry for the long wait time and poor communication you experienced. That’s not the level of service we want to provide. Please email me directly at markfoster@greenwayauto.com so I can personally look into this and work to make it right. — Mark Foster, Service Manager

Greenway Kia West responded

Juan David, thank you for your kind words. We’re glad our Kia service team provided excellent, fast, and professional care, and that our staff made your visit friendly and attentive. We appreciate you choosing Greenway Kia West in Orlando for your vehicle’s service needs. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Hi Henrylubin, I’m truly sorry for the experience you’ve described and the repeated communication issues you’ve faced with our service department. We never want a customer to feel unheard or frustrated, especially when they’ve been loyal to us for years. I’d like the opportunity to speak with you directly to review what happened and see how we can make this right. Please contact me at markfoster@greenwayauto.com or call the dealership so we can address your concerns personally. – Mark Foster, Service Manager

Greenway Kia West responded

Thank you for your feedback. We’re glad our team was attentive and kept you informed throughout your visit. It’s great to know you and your family felt welcomed at Kia West. We appreciate your business. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi, Thank you so much for your feedback and for being a verified customer at Greenway Kia West! We’re thrilled to hear you received fast, friendly, and helpful service during your visit. Our team is dedicated to making every Kia service appointment in Orlando simple and easy for our customers. If you have any questions about your vehicle’s maintenance or need assistance in the future, please feel free to contact me directly at markfoster@greenwayauto.com. Thank you again for choosing Greenway Kia West for your Kia service needs! Sincerely, Mark Foster Service Manager Greenway Kia West

Greenway Kia West responded

Hi, Thank you so much for your wonderful review and for being a valued customer at Greenway Kia West! We’re thrilled to hear that you continue to have great experiences with our sales team—including Daniel Allen, Jeremy Gresham, Mario Pinilla, Jesse Martins, Lana Gault, and Farid Nibrasse—and that you trust us with multiple vehicles. Providing exceptional customer service and helping drivers throughout Orlando find the perfect Kia is what our team is all about. If you ever have questions about your vehicles or need assistance with your next purchase, please don’t hesitate to reach out. Thank you for choosing Greenway Kia West for your car buying needs—we appreciate your loyalty! —Anas Lazaar General Sales Manager, Greenway Kia West

Greenway Kia West responded

Hi msdoe5, Thank you for your honest feedback and the great review! We're glad to hear the issue was resolved and that you’re satisfied with the results. We appreciate your patience regarding the communication and will use your feedback to help us improve. We look forward to seeing you again for your next oil change here at Greenway Kia West! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the kind words, Tiffytaffy2002! We're thrilled to hear that you had a great experience and that our team could help with your EV9. Your trust means the world to us, and we’re always here when you need us. Enjoy every mile in your new Kia EV9! 🚗⚡️ — The Greenway Kia West Team