Kelia Tejada

I like most people dislike going to dealerships and having to play that long game. Well, this wasn’t the case at Lexus of North Miami. I made a deal over the phone and the next day went over, took a dr having to play that long game. Well, this wasn’t the case at Lexus of North Miami. I made a deal over the phone and the next day went over, took a drive in my car and signed the paperwork. My sales representative Kelia was so courteous and delightful. I was out of the office less than two hours! In other words, I worried for nothing. I honestly recommend this first class dealership. JuanC. More

by jccgemini Verified Customer Verified Customer

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Muy buena experiencia y transparencia. Cesar es muy profesional y atento,el departamento de finanzas tambien.Gracias por su ayuda Cesar es muy profesional y atento,el departamento de finanzas tambien.Gracias por su ayuda More

by omarmoran3 Verified Customer Verified Customer

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My experience began positively with Kelia. She was pleasant and professional. However, when it was time to discuss pricing, she returned with Alfred. Alfred introduced himself, shook my hand, She was pleasant and professional. However, when it was time to discuss pricing, she returned with Alfred. Alfred introduced himself, shook my hand, and asked whether I had been treated well by Kelia. I confirmed that I had. His next question was whether I wanted to look at a less expensive vehicle. I clearly stated that I was interested in the specific car I had selected. At that point, he abruptly responded, “I hope you find what you’re looking for out there,” effectively dismissing me rather than engaging in any negotiation. There was no attempt to discuss pricing, options, or terms. I have never been treated in such a dismissive manner at a dealership. I left immediately. What Alfred did not know is that I was fully prepared to make a purchase that evening. Instead, I was met with arrogance and a complete lack of professionalism. Customers who are serious and prepared to buy should be treated with respect and given the opportunity to negotiate in good faith. Unfortunately, that did not happen here. More

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Satisfactory . Pleasant. Kelia the Rep was professional, accommodating . Attentive all my questions and issues addressed Pleasant. Kelia the Rep was professional, accommodating . Attentive all my questions and issues addressed More

by wildthyme25 Verified Customer Verified Customer

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I forgot to check. I was told no problem by the sales girl. When I went to the finance guy, he told me if I wanted to wire money it would be a pain and take a long time I was told no problem by the sales girl. When I went to the finance guy, he told me if I wanted to wire money it would be a pain and take a long time and it would be much better if I just went to the local bank and picked up a cashiers check. Period the local Bank of America was 15 minutes away. It smelled like urine and because I didn’t have proper ID with me it took another half an hour to procure a cashiers check. I returned and got the car extremely angry. Highly recommend you tell potential buyers one bring the extra key, to bring their title and three bring a check. The whole experience was unprofessional and then they wanted my picture taken because they gave me some TV worth a big 200 bucks I can’t tell you how upset I am about the whole experience that day. More

by theplumber Verified Customer Verified Customer

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Treated well. Everyone was helpful especially Kelia Tejada. She answered our questions and calls in an efficient and timely manner Everyone was helpful especially Kelia Tejada. She answered our questions and calls in an efficient and timely manner More

by TYQ1DO Verified Customer Verified Customer

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Everyone was polite and helpful, clean all around, nice amenities. Overall a great Lexus dealership amenities. Overall a great Lexus dealership More

by rpalderete Verified Customer Verified Customer

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Kelia is a very professional seller. She is very polite, respectful and helpful. Making bussiness at Lexus of North Miami is a pleasure. Even though you have to wait, you feel relaxed an She is very polite, respectful and helpful. Making bussiness at Lexus of North Miami is a pleasure. Even though you have to wait, you feel relaxed and comfortable while drinking a cafecito or an iced capuccino. The managers are also very understandable and helpful. Amaury, among others, is great. More

by pazperezc Verified Customer Verified Customer

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Excelente trato, profesionalismo, amabilidad cumplieron mis expectativas. El dealer lo considero el mejor, trabajando en equipo para satisfacer al cliente. Zoila Aleman mis expectativas. El dealer lo considero el mejor, trabajando en equipo para satisfacer al cliente. Zoila Aleman More

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Professional people and very quick working, in and out. Never have to worry about about anything. They take care of everything for you and get you on your way. I’ve had the pleasure of working with them tw Never have to worry about about anything. They take care of everything for you and get you on your way. I’ve had the pleasure of working with them twice. Both times, my car came back like brand new. Employees here always make things easier and super helpful. Would come here again if given a chance. Love this place and the people here More

by LATINFITNESS.LATINO798 Verified Customer Verified Customer

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